Support Cost White Papers, Support Cost Software, Support Cost Research, Hardware and Services

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research)

This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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Best Practices for Supporting 'Bring Your Own' Mobile Devices by Citrix

January 31, 2012 - (Free Research)

In this Gartner report, explore some of the key considerations for planning, administering and supporting mobile devices. Discover how organizations can prepare to embrace "Bring Your Own" mobile device initiatives to satisfy employee needs for flexibility while minimizing associated risks.

(WHITE PAPER)

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User Virtualization: Beyond Device-Centric Computing by AppSense

November 07, 2011 - (Free Research)

User virtualization decouples user-specific settings and policies from the physical or virtual machine, and allows users the flexibility to manage their own preferences across multiple physical or virtual devices. Learn how user virtualization can help to lower support costs, enhance security and risk management, and speed up IT processes.

(WHITE PAPER)

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Getting ROI Out of Your ERP system by IFS

February 01, 2012 - (Free Research)

In this e-guide, readers will learn more about the basics of ERP and how to reduce maintenance and support costs for these systems.

(EGUIDE)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Databases and ERP Selection: Oracle Vs. SQL Server by IFS

January 2012 - (Free Research)

In this paper, learn why the database layer is so important to the software selection of an enterprise resource planning (ERP) system. Also compare Oracle database to SQL Server databases.

(WHITE PAPER)

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Global Instant Remote Support for Multi-Agent Teams by NTR Global

November 2011 - (Free Research)

Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.

(TRIAL SOFTWARE)

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Increase IT Efficiency and Reduce Costs through Effective JBoss Management by Red Hat

June 2011 - (Free Research)

View this webcast to learn about management strategies for ensuring proper configuration, uptime and availability for business applications and middleware environments. Continue reading to learn more about the most common middleware management challenges and how open source offers are providing cost-effective solutions to them.

(WEBCAST)

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Reference Architecture Brief: Dell Virtual Remote Desktop Featuring VMware View 4 by Dell, Inc. and Intel

November 2009 - (Free Research)

To help simplify enterprise desktop management, Dell and VMware have created a flexible, highly scalable desktop virtualization reference architecture based on Dell PowerEdge servers, Dell EqualLogic PS Series iSCSI SAN arrays, and powerful new VMware View 4 technology.

(ARTICLE)

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Rethinking VDI: The Role of Client-Hosted Virtual Desktops by Virtual Computer, Inc.

February 2011 - (Free Research)

This paper examines how personal computers are now an essential business tool in most organizations. But as the PC assumes an increasingly critical role in everyday business activity, the demands on IT staff are greatly intensified.

(WHITE PAPER)

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Analyst's take: Force.com application drives faster development by ComputerWeekly.com

February 2011 - (Free Research)

Nucleus analyzed existing Force.com application deployments and found an average of 4.9 times faster development. End customers, developers, and ISVs experience more rapid time to value, lower cost, and greater ongoing flexibility.

(WHITE PAPER)

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Cloud Computing - What is its Potential Value for Your Company? by Google Apps

January 2011 - (Free Research)

Content provided by Google. This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery.

(WHITE PAPER)

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Forrester Wave: Open Source Business Intelligence by Actuate

January 2012 - (Free Research)

Need to compare open source business intelligence (BI) technologies and understand which vendor leads the pack? Download Forrester’s evaluation of open source BI vendors and learn why Actuate BIRT is named the leader due to its richness of reporting functionality.

(ANALYST REPORT)

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Achieve a more secure, manageable encryption tool for your IT environment by Microsoft

December 2011 - (Free Research)

Microsoft IT was searching for a better way to manage their BitLocker Drive Encryption environment because their custom-developed solution was becoming too costly and hard to manage. They deployed Microsoft BitLocker Administration and Monitoring using a staged, well-planned approach that resulted in several important benefits.

(WHITE PAPER)

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Integrating Desktop Virtualization into Your Cloud Strategy by Dell and VMware

June 2011 - (Free Research)

Desktop virtualization and cloud computing are two initiatives that are gaining popularity among the IT industry. This white paper highlights ways you can build a more stable, secure, and efficient computing environment around a virtual desktop infrastructure. Plus, learn how cloud and VDI work together to help you become an efficient business.

(WHITE PAPER)

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The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc (E-mail this company)

July 2007 - (Free Research)

This IDC white paper considers the concept of desktop virtualization, specifically as made available by VMware’s VDI and ACE. The document also considers the benefits and limitations of these technologies as well as the best use cases for each, exemplified through user case studies.

(ANALYST REPORT)

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VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.

(SOFTWARE PRODUCT)

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

Analyst's take: IBM Cognos Express helps efficient adoption of BI and PM technology by ComputerWeekly.com

January 2011 - (Free Research)

Senior managers who have balked at the cost and complexity of adopting technology such as business intelligence (BI) and performance management (PM) should consider IBM Cognos Express as a way to adopt these technologies while minimizing time to benefit, deployment costs, and support costs.

(WHITE PAPER)

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Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

Leveraging Windows 7 for Better User Support by Global Knowledge

March 2011 - (Free Research)

This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful.

(WHITE PAPER)

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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

Powering the data centre by ComputerWeekly.com

January 2012 - (Free Research)

A look at alternative approaches to managing energy for cost and/or sustainability reasons in data centres.

(ANALYST BRIEF)

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CW+: Analyst's take: Benefits of Siemens product lifecycle management software for life sciences by ComputerWeekly.com

January 2011 - (Free Research)

Siemens product lifecycle management (PLM) Software for life sciences can help medical device manufacturers manage compliance requirements while supporting greater collaboration, ultimately reducing costs while improving patient outcomes.

(WHITE PAPER)

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