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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 
(WHITE PAPER) READ ABSTRACT |

Communications Skills for Remote Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 
(WHITE PAPER) READ ABSTRACT |

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation

September 08, 2009 - (Free Research)
Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. 
(TRIAL SOFTWARE) READ ABSTRACT |

Achieving Service Excellence Across The Enterprise by Numara Software

February 01, 2009 - (Free Research)
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. 
(WHITE PAPER) READ ABSTRACT |

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 29, 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 
(PRESENTATION) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 29, 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices by LogMeIn, Inc.

September 16, 2009 - (Free Research)
This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Your Infrastructure in an Uncertain Economy to Support Your SOA Business Initiatives by IBM

January 15, 2009 - (Free Research)
This white paper defines the challenges facing today's IT executives and steps you can take now to support your organization’s SOA-based initiatives by cutting costs, leveraging your existing IT infrastructure and improving productivity. 
(WHITE PAPER) READ ABSTRACT |

For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. 
(CASE STUDY) READ ABSTRACT |

ER/Studio 8.0 - Database management for the Enterprise by Embarcadero Technologies, Inc.

May 14, 2009 - (Free Research)
Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards. 
(TRIAL SOFTWARE) READ ABSTRACT |

VUE Software: Insurance Commission & Incentive Compensation Management by CSSI

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor. 
(SOFTWARE PRODUCT)

Giving Nurses More Time to Care by LogMeIn, Inc.

September 16, 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely. 
(CASE STUDY) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 
(CASE STUDY) READ ABSTRACT |

Choosing the right authentication method for your business by SafeNet, Inc.

September 30, 2009 - (Free Research)
Authentication technologies have struggled to keep pace with organizational needs including cost reduction, support for multiple user types and support for high-risk applications over the Internet. View this webcast to gain insight on current authentication technologies and explore guidelines to help you pick the right authentication technology. 
(WEBCAST) READ ABSTRACT |

Remotely Manage Wired and Wireless PCs from the Same IT Console by Intel Corporation

August 2008 - (Free Research)
In this whitepaper learn about the latest notebook and desktop PCs with Intel vPro technology. It builds on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management. 
(WHITE PAPER)

The Total Economic Impact™ of Microsoft Exchange 2010 by Microsoft Corporation India Pvt Ltd

November 2009 - (Free Research)
This study illustrates the financial impact of deploying Microsoft Exchange 2010 for a retail and distribution organization of 1,500 employees and $450 million in annual revenue. 
(ANALYST REPORT) READ ABSTRACT |

Data Modeling Tools Compared: Embarcadero ER/Studio v. CA Erwin by Embarcadero Technologies, Inc.

November 2009 - (Free Research)
In this podcast, learn how two leading data modeling tools compare and how utilizing advanced data modeling improves productivity, standards compliance and knowledge sharing. 
(PODCAST) READ ABSTRACT |

Presentation Transcript: Don't Fight Your Data Modeling Tool - Migrate from CA ERwin to Embarcadero ER/ Studio by Embarcadero Technologies, Inc.

July 2009 - (Free Research)
This presentation transcript compares two leading data modeling tools and demonstrates how advanced data modeling improves productivity, standards compliance and knowledge sharing. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies by Sun Microsystems, Inc.

April 2009 - (Free Research)
Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented. 
(WHITE PAPER) READ ABSTRACT |

Programmable Logic Controller Product Lines (PLCs) by AutomationDirect

Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications. 
(HARDWARE PRODUCT)

AC Drives and Industrial AC Motors by AutomationDirect

AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications. 
(HARDWARE PRODUCT)

Case Study: Mid-Atlantic Communications Company Delivers Wireless Broadband in Rural America by Motorola, Inc.

August 2009 - (Free Research)
Telpage initially deployed wireless broadband equipment from a variety of manufacturers in the 900 MHz, 2.4 and 5.7 GHz frequencies to support point-to-point and point-to-multipoint applications. Unfortunately, that equipment could not reliably scale to support increased demand. Read on to learn how Telpage found reliable scalability. 
(CASE STUDY) READ ABSTRACT |

Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative by BoxTone

October 2009 - (Free Research)
In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access. 
(WHITE PAPER) READ ABSTRACT |

FACTS ADMIN - Advanced Technologies for Expert Health Claims Management by Ebix Health, Inc.

January 2004 - (Free Research)
FACTS ADMIN is a fully automated, real-time policy administration system - with support for membership enrollment and eligibility management, premium administration, accounts payable, and administration of broker commissions. 
(ARTICLE) READ ABSTRACT |

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