Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Magic Quadrant for Master Data Management of Customer Data Solutions, Oct 2012 by IBM October 18, 2012 - (Free Research) In this in-depth examination, Gartner present its Magic Quadrant for MDM of customer data offerings. Continue on to examine relevant technology providers on the basis of their completeness of vision relative to the market and their ability to execute on that vision.  (WHITE PAPER) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global November 17, 2011 - (Free Research) Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.  (WHITE PAPER) READ ABSTRACT |

JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader by Red Hat November 01, 2011 - (Free Research) This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.  (WHITE PAPER) READ ABSTRACT |

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist October 10, 2011 - (Free Research) Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards.  (WHITE PAPER) READ ABSTRACT |

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America January 13, 2009 - (Free Research) With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls.  (WHITE PAPER) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps October 28, 2011 - (Free Research) Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks.  (WHITE PAPER) READ ABSTRACT |

Management Excellence: Leveraging Technology & Techniques by Oracle Corporation November 03, 2008 - (Free Research) This white paper describes a set of six management processes that lead organizations to become smarter, more agile, and better aligned—the key attributes of management excellence.  (WHITE PAPER) READ ABSTRACT |

Management Excellence: Leveraging Technology and Techniques by Oracle Corporation UK Ltd November 01, 2008 - (Free Research) One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.  (WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.  (WHITE PAPER) READ ABSTRACT |

Agile tools: True support for ALM by IBM June 2012 - (Free Research) This expert e-guide offers tips and tricks for putting yourself in the agile frame of mind when using ALM tools. Read this now and learn about the qualities and attributes that make development, testing, QA, requirements management, version control, security and other ALM process tools agile.  (EGUIDE) READ ABSTRACT |

ESG: Defining Tier One Storage in the Modern Data Center by HP & Intel® February 2012 - (Free Research) This white paper offers insights that can help you gain a better understanding of the modern definition of “tier-1” storage according to ESG. Explore the essential attributes and categorization your new infrastructure requires so you can ensure that your “tier-1” storage is capable of supporting your “next-generation data center."  (WHITE PAPER) READ ABSTRACT |

ASG's metaCMDB™ Master or "Citizen" CMDB Containing Critical Enterprise Configuration Information by ASG Software Solutions May 2010 - (Free Research) The sound understanding and visibility of configuration information provided by ASG’s metaCMDB™ is critical for ITIL initiatives and business service management (BSM) implementations, service desk support, and the integration of disparate technologies. Read this paper to find out more.  (WHITE PAPER) READ ABSTRACT |

QuickSpecs HP Vertica V2400 Analytics System by Vertica Systems September 2011 - (Free Research) Choosing the right analytics platform is confusing. With excellent performance, scalability, reliability, and ease of use, HP Vertica Data Analytics platform is the system for your important data and information metrics tasks. Best of all it comes all set up with HP hardware, software, Red Hat Linux operating system installed and a year of support.  (WHITE PAPER) READ ABSTRACT |

Eliminate Downtime for your Life-Critical Health Care Systems by HP & Intel® September 2011 - (Free Research) “For us, it’s all about availability.  These are life-critical systems that we’re hosting, used 24x7.  The HP Mission Critical Partnership helps us meet the challenge.”  Bill Graff, vice president, Cerner Technology Infrastructure, Cerner Corporation.  In this case study, learn how the HP partnership helped Cerner meet service level commitments.  (CASE STUDY) READ ABSTRACT |

Overview of RSD Glass by RSD October 2011 - (Free Research) This white paper includes valuable information about information governance along with a solution to many governance challenges.  (WHITE PAPER) READ ABSTRACT |

Microsoft catches up with iPad support for Dynamics CRM by ComputerWeekly.com April 2013 - (Free Research) Nucleus Research assesses Microsoft's long-awaited announcement for iPad support and new Yammer capabilities for Dynamics CRM.  (ANALYST REPORT) READ ABSTRACT |

Presentation Transcript: Competing on Innovation by Sybase, an SAP company November 2009 - (Free Research) Read this transcript to learn how to get all the speed, flexibility and processing power of a custom-built data warehouse.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Competing on Innovation... Next-Generation BI Appliances by Sybase, an SAP company October 2009 - (Free Research) View this Webcast and learn to get all the speed, flexibility and processing power of a custom-built data warehouse.  (WEBCAST) READ ABSTRACT |

Delivering Business Intelligence with Open Source Software by Ingres March 2008 - (Free Research) The high cost and complexity of the business intelligence technical infrastructure has inhibited adoption for many companies. This paper considers how fully functional, usable and industrial strength Open Source solutions have made BI more accessible.  (WHITE PAPER) READ ABSTRACT |

Mobility on Cisco Catalyst Series Switches - The Wired Side of Wireless by Cisco Systems, Inc. July 2008 - (Free Research) Cisco has defined a wireless architecture that provides tight integration and unification of wired and wireless networks. Read this paper to learn about the key features and business benefits of Cisco Catalyst Series switches and Cisco Unified Wireless Networks.  (DATA SHEET) READ ABSTRACT |

Two Billion Entry Directory Benchmark by Oracle Corporation April 2008 - (Free Research) This benchmark evaluates Oracle Internet Directory performance under scales and throughput rates representative of those encountered in production use in both the communications industry and as part of large scale delivery architectures.  (WHITE PAPER) READ ABSTRACT |

Rethinking VDI: The Role of Client-Hosted Virtual Desktops by Virtual Computer, Inc. February 2011 - (Free Research) This paper examines how personal computers are now an essential business tool in most organizations. But as the PC assumes an increasingly critical role in everyday business activity, the demands on IT staff are greatly intensified.  (WHITE PAPER) READ ABSTRACT |

#1 Network Contender: Dare to Compare and D-Link Will Prove Itself by D-Link June 2010 - (Free Research) D-Link has proven itself as a network vendor devoted to engineering innovative products that interoperate seamlessly based on standards while leading in energy conservation, self-healing and other design attributes that lower total cost of ownership. Read this newsletter to learn more about integrating D-Link as a second network vendor.  (WHITE PAPER) READ ABSTRACT |

Achieving Agility: The Role of the Case Management Platform by Singularity March 2011 - (Free Research) Most large corporations are at risk of capture by inertia - the force that holds back progress as organizations grow. But there’s an effective weapon against inertia for organizations determined to be on top of their game: agility. Agility is a key attribute of successful organizations and is a top priority on most management teams’ agendas.  (WHITE PAPER) READ ABSTRACT |

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