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Foglight - Application Management to Unify IT and the Business by Dell Software.
Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more...
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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more...
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Mercury Network Storage System by BlueArc Corp.

August 01, 2008 - (Free Research)
The BlueArc Mercury™ Server is a next generation network storage platform that consolidates capacity across multiple applications and simplifies storage management for businesses with mid-range storage requirements - without compromising performance and scalability. 
(DATA SHEET) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 01, 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 
(VIDEOCAST) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 29, 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Mobile Device Support by LogMeIn, Inc.

February 01, 2012 - (Free Research)
Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Mobile Device Support by LogMeIn, Inc.

February 08, 2012 - (Free Research)
Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. 
(WHITE PAPER) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft

August 06, 2010 - (Free Research)
In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear. 
(CASE STUDY) READ ABSTRACT |

Best Practices in Creating a Strategic Finance Function by SAP America, Inc.

January 23, 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: NFS for Virtual Servers by Dell Compellent

June 08, 2011 - (Free Research)
In this interview transcript, VMware expert Eric Siebert discusses the best way to use NFS for virtual server environments. Discover the benefits and complications that can arise when implementing network-attached storage (NAS) in your virtual server platform and more. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

IT Best Practices: To Support or Not Support Consumer-Owned Smartphones by Zenprise

March 31, 2009 - (Free Research)
Discover why mobile service is vital to your overall messaging infrastructure and mobile management strategy as you uncover how to better support consumer-owned smartphones in your organisation. 
(WHITE PAPER) READ ABSTRACT |

The best storage for virtual environments by SearchStorage.com

April 12, 2013 - (Free Research)
Access this eGuide now to discover what vendors are doing to address the problem of IT pros struggling to support storage for virtual environments and which storage works the best in virtual infrastructures. 
(EGUIDE) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America, Inc.

January 23, 2009 - (Free Research)
This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: An IT Executive’s Guide to Effective Unix Migrations with Dell Services by Dell, Inc. and Intel®

January 11, 2010 - (Free Research)
In this presentation transcript, expert Scott Sawyer explains how Dell Services can help you plan for modernization of your legacy Unix infrastructure. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

IDC White Paper: Maximizing System Performance to Manage the Cost of IT Operations by Oracle Corporation

April 30, 2012 - (Free Research)
This informative paper describes the implications of managing the availability of IT infrastructure across the enterprise and looks at the typical cost of downtime for various industries and regions. Read today for best practices to minimize downtime and discover the role of support and advance support services in maximizing system performance. 
(WHITE PAPER) READ ABSTRACT |

Oracle Unbreakable Linux: True Enterprise-Quality Linux Support by Oracle Corporation

December 2008 - (Free Research)
Read this white paper for tips on selecting the best support approach for your IT shop's Linux platform. You'll learn about various options and the essential components of a successful support system. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution. 
(HARDWARE PRODUCT)

IT Best Practices: To Support or Not Support Consumer-Owned Smartphones by Zenprise

October 2011 - (Free Research)
This white paper outlines current and future implications of consumer and enterprise mobile devices (especially when it comes to messaging), and how they can and will impact your organization. In addition, learn what you can do to prepare your business to ensure high service levels for smartphone users. 
(WHITE PAPER) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

Enhancing and Maintaining IT ROI: The Case for Ongoing Support by SAP UK & Ireland

May 2006 - (Free Research)
Learn best practices for achieving a measurable ROI from your IT investments while sustaining business process improvements, increasing senior-management buy in and improving end-user satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Best Practices When Enabling Smart Card Authentication by Raritan Inc.

January 2007 - (Free Research)
When implementing an analog KVM solution, enabling users to employ smart cards for the purpose of accessing servers should not be a daunting task. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Virtual Iron and Quad-Core Intel® Based Server Virtualization in Production Environments by Virtual Iron Software, Inc.

March 2008 - (Free Research)
This webcast, featuring Intel and Virtual Iron, explores the key drivers and enabling technologies behind server virtualization. Best practices for supporting virtualized workloads in production environments will also be discussed. 
(WEBCAST) READ ABSTRACT |

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