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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more...
>> Discover more offerings from SAP America, Inc..

itelligence Support Advantage by itelligence, Inc.

March 11, 2010 - (Free Research)
Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support. 
(VIDEOCAST) READ ABSTRACT |

9 Advantages to Using Remote Support Tools for an IT Support Company/Consultant by GFI Software

December 22, 2010 - (Free Research)
With the imminent announcement of GFI MAX Remote Management’s new and greatly improved remote support tool ‘Take Control’ – it’s time to take a close look at the world of Remote IT Support. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Maximizing the Power of Your Desktop Database: Top business advantages of moving your data online by Intuit QuickBase

February 24, 2009 - (Free Research)
Many organizations that rely on desktop solutions to house data are frustrated with their lack of flexibility and scalability. This paper shows how online databases are an alternative to desktop products, combining speed and ease of use with the collaborative functions required to power organizations' unique business processes and performance. 
(WHITE PAPER) READ ABSTRACT |

Support for Virtualized Environments: HP's Critical Advantage by HP

October 27, 2011 - (Free Research)
Access this exclusive resource to learn about an innovative solution that can optimize your server virtualization and offer your business enhanced performance, improved availability, personalized support and much more. 
(WHITE PAPER) READ ABSTRACT |

Driving IT help desk efficiency with customer-centric remote support by GoToAssist

May 01, 2008 - (Free Research)
Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. 
(WHITE PAPER) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)

Improving First-Call Resolution with Team Collaboration Technology by GoToAssist

November 30, 2010 - (Free Research)
How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support. 
(WHITE PAPER) READ ABSTRACT |

Chief Procurement Officer Study: Improving competitive advantage through procurement excellence by IBM

May 31, 2013 - (Free Research)
Approached correctly, procurement can be essential for driving value and competitive advantage. This guide reveals the results of a survey of 1,128 chief procurement officers (CPOs) regarding the key strategies that separate high-performing procurement organizations from the pack. 
(WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

Presentation Transcript: Visualize the Power of Your Data by CA ERwin from CA Technologies

February 25, 2011 - (Free Research)
Growing data volumes, diverging data sources, amplified information complexity, and increasingly varied users have made it difficult to take advantage of data as a true corporate asset. In this transcript featuring industry thought leader David Loshin, learn how to turn data complexity into an information advantage. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Visualize the Power of your Data - with Data Models by CA ERwin from CA Technologies

February 09, 2011 - (Free Research)
Growing data volumes, diverging data sources, amplified information complexity, and increasingly varied users have made it difficult to take advantage of data as a true corporate asset. In this expert webcast featuring industry thought leader David Loshin, learn how to turn data complexity into an information advantage. 
(WEBCAST) READ ABSTRACT |

IDC: The Intelligent Integrated Enterprise Advantage by Red Hat

March 31, 2013 - (Free Research)
View this IDC report to learn more about customer-centric "intelligent" integration, and how it enables you to support increasingly complex, heterogeneous IT environments. Also, discover six keys to building intelligence into your integration efforts. 
(ANALYST REPORT) READ ABSTRACT |

The Top Five Benefits of Video Conferencing by Polycom, Inc.

January 26, 2009 - (Free Research)
From obvious benefits, like reduced travel costs, to a few less apparent advantages, see what Polycom customers, resellers and industry analysts are saying about the power of video conferencing. 
(WHITE PAPER) READ ABSTRACT |

How to Translate Good Service into Market-Share Advantage by GoToAssist

May 2008 - (Free Research)
This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. 
(WHITE PAPER) READ ABSTRACT |

Accelerate Business Through a Cost-efficient Virtual Workforce: Citrix Transforms IT into an On-Demand Service for Virtual Workers by Citrix

May 2009 - (Free Research)
This white paper defines a virtual workforce, describes the challenges and requirements that organisations face when supporting a virtual workforce, and explains how Citrix solutions can address these requirements and scale accordingly to foster and support future growth. 
(WHITE PAPER) READ ABSTRACT |

Red Hat and Intel: Moving Intelligence Forward by Red Hat and JBoss

June 2009 - (Free Research)
Put state-of-the-art intelligence to work on the challenges of tomorrow by running Red Hat Enterprise Linux on the latest Intel® Xeon® processors. Red Hat's open source, commercial-strength innovation delivers optimized results for performance, energy efficiency, and advanced virtualization on Intel platforms, all at an affordable price. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Expert tips: Preparing for private cloud construction by ASG Software Solutions

August 2011 - (Free Research)
Private clouds offer many of the advantages of public cloud services but without the security concerns and compliance issues. Find out the cost advantages private cloud has over traditional IT deployments, and discover key elements you need to support a private cloud in your IT infrastructure. 
(EGUIDE) READ ABSTRACT |

Maximizing software value with subscription and support by IBM

December 2010 - (Free Research)
Read this white paper to learn how IBM subscription and support services can help you handle the increased complexity of today's environment and take advantage of new opportunities. Find out how you can extend the value of your software investments, simplify the renewal process, reduce upgrade costs, and keep users productive. 
(WHITE PAPER) READ ABSTRACT |

Datacenter Management Optimization with Microsoft System Center by Microsoft

September 2009 - (Free Research)
System Center lowers the cost of delivering datacenter services through integrated, end-to-end management of physical and virtual environments, and supports the optimization of the datacenter in three primary ways. Each of these benefits, and the solutions that enable them, are discussed in this paper. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Benefits and Drawbacks of Mainframe Technical Support Methods for the Web by CA Technologies.

December 2010 - (Free Research)
This expert e-guide from SearchDataCenter.com explains various methods for solving technical support issues for the Web. Discover the advantages and drawbacks to each approach. And learn about serializing on the mainframe with compare-and-swap instruction. 
(EGUIDE) READ ABSTRACT |

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

Accenture Technology Vision 2014 by ComputerWeekly.com

January 2014 - (Free Research)
The Accenture Technology Vision 2014 identifies six technology trends that are enabling enterprises to push the boundaries of innovation. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Gain a Business Advantage with Intel®-Based Scale-Out Storage by Intel

January 2012 - (Free Research)
To keep up with rising data center demands, many organizations are turning to scale-out-storage, an architecture that fosters a flexible environment to cost-effectively support data growth. Read this white paper to learn how this approach can provide energy-efficient performance, data protection and scalability for your advanced data center. 
(WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

May 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 
(WHITE PAPER) READ ABSTRACT |

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