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 •   Customer Service (General)
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Dispatch Direct: Service Call Dispatching by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service. 
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Thriving in an Economic Downturn by Avaya, Inc

August 2008 - (Free Research)
This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets. 
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Extraordinary Customer Service by Avaya, Inc

June 2008 - (Free Research)
Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. 
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ExtraView IT HelpDesk by Extraview Corporation.

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
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IT HelpDesk Solution by Extraview Corporation (E-mail this company)

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
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ExtraView Bug Tracker by Extraview Corporation.

The ExtraView Bug Tracker solution was developed upon the ExtraView platform, Designed for the Web, all features, including all administrative features, are accessible through a standard Web browser interface. 
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Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company)

As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform. 
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Customer Support Solution by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support solution by Extraview Corporation.

ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ExtraView Enterprise by Extraview Corporation.

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
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M1 - ERP Software for the Small to Medium Manufacturer by Bowen & Groves (E-mail this company)

M1 by B&G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company)

For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Defect Tracker by Extraview Corporation.

ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Compliance Manager - CAPA and Adverse Event Management and Reporting System by Extraview Corporation (E-mail this company)

Compliance Manager is a web-based tracking and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical companies, it is the foundation for global capture, analysis, and resolution of compliance issues related to medical device, treatment and diagnostic systems. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ExtraView's Compliance Manager by Extraview Corporation.

ExtraView's Compliance Manager is a web-based system that features unprecedented flexibility and ease of use. Used by the world's largest medical device and pharmaceutical companies, ExtraView is the foundation for global capture, analysis. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co.

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
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ExtraView Enterprise - Business Process Management Software by Extraview Corporation (E-mail this company)

ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Global at the Core: The Business and Technology Benefits of Workday’s Global Approach to Enterprise Applications by Workday.

July 2008 - (Free Research)
This white paper explains how Workday has built modern, global enterprise application solutions that effectively transform enterprise business by providing superior information, agility, control, and economics. 
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Consumer Electronics Supply Chain Solutions Suite by ModusLink (E-mail this company)

ModusLink executes comprehensive supply chain solutions and services for the Consumer Electronics industry that span the entire supply chain. An outsourcing leader for over 20 years, ModusLink has documented and standardized its best practices into customized options offered within a complete Consumer Electronics Solutions Suite of services. 
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Communications Supply Chain Solutions Suite by ModusLink (E-mail this company)

ModusLink executes comprehensive supply chain solutions and services for the Communications industry that span the entire supply chain. An outsourcing leader for more than 20 years, ModusLink has documented and standardized the its best practices into customized options offered as part of a complete Communications Solutions Suite of services. 
(SERVICE) GO TO DETAILED REPORT

Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM.

IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it. 
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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
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Akamai Dynamic Site Solution for the CPG Industry by Akamai Technologies (E-mail this company)

Akamai Dynamic Site Solutions ensure high performance and reliability of dynamically-rendered, personalized Web sites within the CPG Industry. The solutions provide a optimized user experience encouraging consumers to browse and buy. 
(SERVICE) GO TO DETAILED REPORT

Cisco Catalyst 2950 Series Switches with Enhanced Image SW by Cisco Systems, Inc

The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features. 
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Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company)

Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

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