Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.  (WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya April 2012 - (Free Research) Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.  (WHITE PAPER) READ ABSTRACT |

Convergence as a Continuum to Driving Superior Customer Outcomes by Dell, Inc. and Intel® August 2012 - (Free Research) Read this exclusive white paper to gain access to a converged infrastructure solution strategy for your company  (WHITE PAPER) READ ABSTRACT |

Unifying ERP and CRM to Create a Responsive Enterprise by Infor November 2012 - (Free Research) In order to drive your business forward you need to close more sales. In order to close more sales you need exceptional CRM strategies. But legacy CRM technology alone provides a fragmented view of customers and ultimately hinders sales teams. Read this transcript to learn how a CRM/ERP integration can mitigate this challenge.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit by SAP America, Inc. September 2010 - (Free Research) Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth.  (WHITE PAPER) READ ABSTRACT |

Strategies for Driving Operational Efficiency and Reducing Costs by Cisco Systems, Inc. March 2011 - (Free Research) Find out how Jeremy Gill, CIO, Michael Baker Corporation, is using technology to optimize processes while delivering cost savings and superior customer service.  (PODCAST)

The Business Value of CX: Keeping Your Customers by Oracle Corporation UK Ltd December 2012 - (Free Research) Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences.  (VIDEO)

Next Practices in Insurance: Driving Growth with Better Customer Engagement by Kofax, Inc. December 2012 - (Free Research) This in-depth resource to discover how innovative insurers are adopting customer-centric practices, such as new capture-enabled technologies to automate and expedite claims processing and customer service. Find out how you can benefit from the adoption of capture technologies within your organisation.  (WHITE PAPER) READ ABSTRACT |

Building a Clear and Socially Connected Enterprise by SAP America, Inc. December 2010 - (Free Research) Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.  (WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT)

Leveraging RFID & Other Pervasive Technologies to Achieve Transaction Efficiency in Consumer Retailing by Infosys Technologies Limited May 2006 - (Free Research) Providing customer satisfaction with retail operations allows organizations to gain the most revenue from their customers. Read this paper to learn how pervasive technology can be deployed to optimize operations and enable a superior customer experience.  (WHITE PAPER) READ ABSTRACT |

Beyond web analytics by Quest Software, now a part of Dell January 2013 - (Free Research) In this white paper, learn how to leave the guesswork behind and go beyond Web analytics with user experience management tools that give you the insight on the 'whys' behind your online retail customers' behavior that you need to ensure you're delivering a superior customer experience and optimal business results.  (WHITE PAPER) READ ABSTRACT |

The Business Value of CX: Attracting New Customers by Oracle Corporation UK Ltd December 2012 - (Free Research) You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants  and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.  (VIDEO)

Why Web Performance Matters: Is Your Site Driving Customers Away? by Compuware Corporation April 2011 - (Free Research) In this white paper, you’ll learn about the direct impact Web performance has on business results. And discover powerful tools for driving the superior customer experience, and business revenues, you demand from your Website.  (WHITE PAPER) READ ABSTRACT |

Customer Satisfaction with Application Delivery Controller Vendors by Citrix March 2010 - (Free Research) Enterprise Management Associates Report: "Customer Satisfaction with Application Delivery Controller Vendors" - shows how Citrix NetScaler beats F5 and Cisco in customer satisfaction. Discover why Citrix is superior in 16 out of 21 categories and tops the competition in Presales, Tech Support, Product, Technology, and Overall Business Value.  (ANALYST REPORT) READ ABSTRACT |

Enterprise Performance Management: Joining Planning and Reporting for Superior Results by Oracle Corporation April 2008 - (Free Research) Read this paper on enterprise performance to learn about financial and reporting requirements, when to adopt integrated enterprise performance management processes and system software, and hear about customer examples.  (WHITE PAPER) READ ABSTRACT |

Deliver a Superior Cross-Channel Commerce Experience by Oracle Corporation March 2012 - (Free Research) With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.  (WHITE PAPER) READ ABSTRACT |

Convergence of Sales and Marketing by Neolane Inc. October 2008 - (Free Research) This report explores the integration of marketing and sales technologies (CRM, marketing automation, email marketing, web analytics, etc.).  (WHITE PAPER)

STA Travel’s Increases Website Performance 50% with Riverbed by Riverbed Technology, Inc. November 2011 - (Free Research) Global travel specialist STA Travel found that access to its website had slowed and that peaks in web traffic from promotional campaigns had become difficult to manage. The company turned to the Riverbed Stingray Traffic Manager to quickly improve the website’s performance and uptime, and provide a superior online experience for its customers.  (CASE STUDY) READ ABSTRACT |

Cisco Catalyst 2950 Series Switches with Enhanced Image SW by Cisco Systems, Inc. The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features.  (HARDWARE PRODUCT)

Presentation Transcript: How to Deploy and Manage a Superior IP Voice Network by AudioCodes and BroadSoft January 2010 - (Free Research) Learn how BroadSoft and AudioCodes have tackled the critical concerns making it possible for carriers of all sizes to be a success in delivering and managing a superior, cost effective IP voice network that is simple to deploy.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future.  (ASP & SOFTWARE PRODUCT)

Tools and techniques for superior test management by Hewlett-Packard Company September 2010 - (Free Research) This white paper explores the challenges and rewards of test management and provides practical ways to help you implement an organized and structured testing process. In addition, this paper discusses the benefits of HP Quality Center software, which addresses the need for global test management.  (WHITE PAPER) READ ABSTRACT |

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