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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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The Customer Service Balancing Act by Jive Software

July 11, 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
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About T-Mobile USA by Jive Software

June 20, 2013 - (Free Research)
Find out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time. 
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Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.

January 26, 2010 - (Free Research)
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. 
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The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 17, 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. 
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LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global

October 12, 2011 - (Free Research)
To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. 
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 29, 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
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Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel

August 2008 - (Free Research)
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. 
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Case Study: Mandarin Oriental by SDL Web Content Management Solutions Division

April 2011 - (Free Research)
This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more. 
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Reducing call volumes by helping customers self-serve by Jive Software

June 2013 - (Free Research)
In this brief case study, discover how Citrix integrated a software toolkit within their existing content systems that dramatically improved their customer self-service offerings. Customers can now easily search online for answers and interactions with peers and service reps in the same community space. 
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The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by GoToAssist

June 2009 - (Free Research)
Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. 
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Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric

January 2004 - (Free Research)
This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements. 
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Symantec Internet Security Threat Report: Trends for 2008 by Symantec Corporation

April 2009 - (Free Research)
This report provides a detailed overview of current Internet threat activity, malicious code, and known vulnerabilities. It also examines the latest trends in phishing and spam tactics and discusses how regional differences affect malicious activity globally. 
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OLTP and Exhange Server performance summary of Intel Xeon Processor E5506, E5520, E5540, and X5550 on the Dell PowerEdge R710 Server by Dell, Inc. and Intel®

April 2009 - (Free Research)
One key finding discovered from this test is that the Intel Xeon Processor E5520 2.26GHz-based Dell PowerEdge 710 server achieved 75.9% higher SQL Server 2008 performance than did the Intel Xeon Processor E5506 2.13GH-based Dell PowerEdge 710 server. Read this test report summary to learn more key findings. 
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Executive Summary: Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

June 2006 - (Free Research)
SiriusDecisions has commissioned a new research study to examine the efficacy of demand creation - from the point of view of prospects and customers you are spending millions of dollars to communicate with. Read this executive summary of our Demand Creation webinar to find out which tactics are viewed most favorably in b-to-b marketplace. 
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ITG Executive Summary: Cost/Benefit Case for IBM XIV Storage System Gen3: Comparing Cost Structures with EMC Symmetrix VMAX and VNX for SAP Enterprise Deployments by IBM

August 2012 - (Free Research)
This white paper compares IBM XIV storage system to EMC symmetrix VMAX and VNX for SAP enterprise deployments – outlining why IBM XIV storage systems offer a better option than EMC systems for most SAP applications and user organizations. 
(WHITE PAPER) READ ABSTRACT |

Symantec Internet Security Threat Report by Symantec Corporation

April 2008 - (Free Research)
The Symantec Internet Security Threat Report provides a six-month update of Internet threat activity. It includes analysis of network-based attacks, a review of vulnerabilities, and highlights of malicious code. It also assesses trends in phishing and spam activity. This summary of the report will alert readers to trends and impending threats. 
(WHITE PAPER) READ ABSTRACT |

Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies.

September 2008 - (Free Research)
This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. 
(WHITE PAPER) READ ABSTRACT |

Software Internationalization/Translation/Localization Services by Globalization Partners International

Globalization Partners International (GPI) provides Global Translation, Localization (L10N) and Internationalization (I18N) services into over 50 languages helping companies develop global software. 
(SERVICE)

CFD for Mechanical Design Engineers: “A Paradigm Shift for Better Design” by Mentor Graphics

June 2010 - (Free Research)
This paper provides CIMdata’s perspective on Computational Fluid Dynamics (CFD) analysis, including its motivation for use, value and future. It also describes Mentor Graphics’ FloEFD CFD analysis solution that is designed to provide product designers and engineers with direct access to CFD techniques directly in their design (CAD) environment. 
(WHITE PAPER) READ ABSTRACT |

Miercom Lab Testing Summary Report: Enterprise Firewall by Cisco (E-mail this company)

April 2012 - (Free Research)
Read this enterprise firewall research report to see a comparison of security service vendor products in relation to TCP and UDP throughput performance based on real case studies, as well as IPv6 and IPS capabilities. 
(WHITE PAPER) READ ABSTRACT |

Business Analytics Buying Criteria: The Three Maxims by IBM

August 2012 - (Free Research)
When evaluating business analytics systems, IT leaders must consider the performance and scalability requirements of the underlying infrastructure. This paper examines the types of business analytics software available, highlights the analytical workload demands, and buying criteria to consider for various types of business analytics software. 
(WHITE PAPER) READ ABSTRACT |

Comprehensive Business Intelligence Market Study: Summary Results from the BI Survey 7 by MicroStrategy Incorporated

June 2008 - (Free Research)
The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products. 
(WHITE PAPER) READ ABSTRACT |

SUMMARY RESULTS FROM THE BI SURVEY 10 by MicroStrategy Incorporated

May 2012 - (Free Research)
Following nine other surveys, the BI Survey 10 analyzed the platforms of six of the largest BI vendors and asked 2,961 organizations across 80 countries many of the same questions as previous years. Read this now and learn how organizations view certain aspects of their BI tools, such as response time, performance, business benefits and more. 
(WHITE PAPER) READ ABSTRACT |

Taneja Group Analysis: Executive Summary: An Overview of the Virtualization and Cloud Market Vendor Landscape for Small and Medium Businesses by VMware, Inc.

September 2012 - (Free Research)
Discover the unique challenges SMBs face when deploying virtualization and cloud technologies. 
(WHITE PAPER) READ ABSTRACT |

Cybersecurity Readiness Study: An Executive Summary by ArcSight, an HP Company

May 2011 - (Free Research)
This study by Ponemon Institute will cover the development of cyber attacks and the development of security systems that can prevent an detect these attacks. It will also tell you when organizations are doing to counter these threats and how you can find out if your organization is prepared for these threats. 
(WHITE PAPER) READ ABSTRACT |

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