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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Symantec Internet Security Threat Report: Trends for 2008 by Symantec Corporation

April 01, 2009 - (Free Research)
This report provides a detailed overview of current Internet threat activity, malicious code, and known vulnerabilities. It also examines the latest trends in phishing and spam tactics and discusses how regional differences affect malicious activity globally. 
(WHITE PAPER) READ ABSTRACT |

2013 Cyber Risk Report Executive Summary by Hewlett-Packard Company

February 28, 2014 - (Free Research)
This informative whitepaper reviews the threat landscape of 2013 and outlines the most troublesome risks coming your way in 2014. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

OLTP and Exhange Server performance summary of Intel Xeon Processor E5506, E5520, E5540, and X5550 on the Dell PowerEdge R710 Server by Dell, Inc. and Intel®

April 01, 2009 - (Free Research)
One key finding discovered from this test is that the Intel Xeon Processor E5520 2.26GHz-based Dell PowerEdge 710 server achieved 75.9% higher SQL Server 2008 performance than did the Intel Xeon Processor E5506 2.13GH-based Dell PowerEdge 710 server. Read this test report summary to learn more key findings. 
(TEST RESULTS) READ ABSTRACT |

Executive Summary: Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

June 2006 - (Free Research)
SiriusDecisions has commissioned a new research study to examine the efficacy of demand creation - from the point of view of prospects and customers you are spending millions of dollars to communicate with. Read this executive summary of our Demand Creation webinar to find out which tactics are viewed most favorably in b-to-b marketplace. 
(CASE STUDY) READ ABSTRACT |

ITG Executive Summary: Cost/Benefit Case for IBM XIV Storage System Gen3: Comparing Cost Structures with EMC Symmetrix VMAX and VNX for SAP Enterprise Deployments by IBM

August 2012 - (Free Research)
This white paper compares IBM XIV storage system to EMC symmetrix VMAX and VNX for SAP enterprise deployments – outlining why IBM XIV storage systems offer a better option than EMC systems for most SAP applications and user organizations. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Symantec Internet Security Threat Report by Symantec Corporation

April 2008 - (Free Research)
The Symantec Internet Security Threat Report provides a six-month update of Internet threat activity. It includes analysis of network-based attacks, a review of vulnerabilities, and highlights of malicious code. It also assesses trends in phishing and spam activity. This summary of the report will alert readers to trends and impending threats. 
(WHITE PAPER) READ ABSTRACT |

Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies.

September 2008 - (Free Research)
This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. 
(WHITE PAPER) READ ABSTRACT |

Summary WAN Optimisation Test Report: Blue Coat Systems vs. Riverbed by BlueCoat

September 2011 - (Free Research)
This white paper outlines the benefits of Blue Coat WAN optimization. 
(WHITE PAPER) READ ABSTRACT |

Taneja Group Analysis: Executive Summary: An Overview of the Virtualization and Cloud Market Vendor Landscape for Small and Medium Businesses by Dell and VMware

November 2012 - (Free Research)
Access this Taneja Group study that evaluates the virtualization and cloud market specifically for small and medium businesses (SMBs). Explore a competitive analysis of seven of the leading virtualization and cloud vendors based on their offerings and discover the top eight differentiating factors among them. 
(WHITE PAPER) READ ABSTRACT |

CFD for Mechanical Design Engineers: “A Paradigm Shift for Better Design” by Mentor Graphics

June 2010 - (Free Research)
This paper provides CIMdata’s perspective on Computational Fluid Dynamics (CFD) analysis, including its motivation for use, value and future. It also describes Mentor Graphics’ FloEFD CFD analysis solution that is designed to provide product designers and engineers with direct access to CFD techniques directly in their design (CAD) environment. 
(WHITE PAPER) READ ABSTRACT |

Initial Investment Payback Analysis Summary Report: Dell PowerEdge R710 Solution with Hyper-V vs. Dell PowerEdge 2850 Solution by Dell, Inc. and Intel®

May 2009 - (Free Research)
Dell commissioned Principled Technologies to estimate how many months it would take to recapture initial investment costs when consolidating multiple 4-year-old Dell™ PowerEdge™ 2850 server and storage solutions onto a Dell PowerEdge R710 server and storage solution using Microsoft® Windows Server® 2008 with Hyper-V™ 
(WHITE PAPER) READ ABSTRACT |

Comprehensive Business Intelligence Market Study: Summary Results from the BI Survey 7 by MicroStrategy Incorporated

June 2008 - (Free Research)
The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products. 
(WHITE PAPER) READ ABSTRACT |

SUMMARY RESULTS FROM THE BI SURVEY 10 by MicroStrategy Incorporated

May 2012 - (Free Research)
Following nine other surveys, the BI Survey 10 analyzed the platforms of six of the largest BI vendors and asked 2,961 organizations across 80 countries many of the same questions as previous years. Read this now and learn how organizations view certain aspects of their BI tools, such as response time, performance, business benefits and more. 
(WHITE PAPER) READ ABSTRACT |

Solution Summary  - Secure Cloud by Radiant Logic, Inc.

February 2011 - (Free Research)
This paper describes how virtualization solves the issue of directory integration with an approach that is cost effective, non-intrusive, and easy to deploy. By externalizing identities into an interoperable service that can be accessed by a variety of applications, enterprises can deliver services to internal and external users at faster speeds. 
(WHITE PAPER) READ ABSTRACT |

Taneja Group Analysis: Executive Summary: An Overview of the Virtualization and Cloud Market Vendor Landscape for Small and Medium Businesses by VMware, Inc.

September 2012 - (Free Research)
Discover the unique challenges SMBs face when deploying virtualization and cloud technologies. 
(WHITE PAPER) READ ABSTRACT |

Cybersecurity Readiness Study: An Executive Summary by ArcSight, an HP Company

May 2011 - (Free Research)
This study by Ponemon Institute will cover the development of cyber attacks and the development of security systems that can prevent an detect these attacks. It will also tell you when organizations are doing to counter these threats and how you can find out if your organization is prepared for these threats. 
(WHITE PAPER) READ ABSTRACT |

Facilitating Enterprise PCI DSS Compliance - Executive Summary by GlobalScape

April 2008 - (Free Research)
The GlobalSCAPE HS-PCI solution provides a comprehensive mechanism to quickly bring your organization into compliance with key requirements. 
(WHITE PAPER) READ ABSTRACT |

Research Summary: Network Management Megatrends 2012 by EMC Corporation

June 2012 - (Free Research)
Uncover details of three of the top network management megatrends of 2012, the effect they can have on your network, and why network managers are re-assessing the tools, technologies, and practices they currently use. 
(WHITE PAPER) READ ABSTRACT |

Symantec Endpoint Protection 11.0.3 by Symantec Corporation

March 2009 - (Free Research)
In this Tolly Group competitive performance evaluation, learn how Symantec Endpoint Protection 11.0.3 consistently delivered faster response time than competing products tested. 
(WHITE PAPER) READ ABSTRACT |

Seeding Clouds on Power Systems with IBM SmartCloud Entry - Executive Summary by IBM

January 2012 - (Free Research)
As cloud computing continues to grow, businesses are looking to decide which strategy is best for them. This guide explores a range of cloud services and how it will fit in with your system. 
(WHITE PAPER) READ ABSTRACT |

ITG Executive Summary: Value Proposition for IBM PureFlex Systems by IBM

April 2012 - (Free Research)
This valuable resource compares two technology offerings that will help SAP users achieve success no matter their SAP landscape. Read on for an in-depth value comparison between IBM PureFlex System vs. Vblock solutions by VCE and use cases to help you decide which offering will best meet your organization's needs. 
(WHITE PAPER) READ ABSTRACT |

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