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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
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Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Total Quality Assurance for Businesses with a Global Business Plan by IFS

February 2013 - (Free Research)
Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection. 
(WHITE PAPER) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Kaiser Permanente Physicians go Mobile using Nuance Technology by Nuance

March 2014 - (Free Research)
This video talks about Dragon Medical Mobile Recorder and the results of a pilot study at Kaiser Permanente NW. Despite limited testing, the software has become incredibly popular with many more doctors asking to use it. 
(VIDEO) READ ABSTRACT |

DataNAS XP by Excel Meridian Data, Inc.

The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses. 
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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
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Tripwire Enterprise and Tripwire Log Center: Integrated for Unparalleled Security by Tripwire, Inc.

February 2011 - (Free Research)
Tools for monitoring and protecting the IT infrastructure have evolved into powerful, yet isolated, islands of defense. Because modern threats can take advantage of this isolation, IT security needs a single, comprehensive view of infrastructure security. 
(DATA SHEET) READ ABSTRACT |

A Pragmatic Approach to SIEM by Tripwire, Inc.

February 2011 - (Free Research)
In this paper we will take a look at this disturbing trend and provide useful guidance for maximizing the value of SIEM and log management tools, while focusing on protecting systems and data not on simply checking the compliance check box. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Automation Suite for NERC CIP Compliance by LogRhythm, Inc.

March 2013 - (Free Research)
Uncover how a particular NERC CIP compliance suite provides the tools and out-of-the-box assistance you need to address numerous NERC CIP requirements, including Electronic Security Perimeter, Incident Reporting and Planning, Vulnerability Detection, and many more. 
(WHITE PAPER) READ ABSTRACT |

Selecting a Network Recorder for back-in-time analysis to solve intermittent problems and unexpected events by Fluke Networks

August 2010 - (Free Research)
In this white paper you will learn when it is important to use a Network Recorder, and key considerations when selecting a network recorder for back-in-time forensics analysis. 
(WHITE PAPER) READ ABSTRACT |

GFI PCI Suite by GFI Software

June 2007 - (Free Research)
The GFI PCI Suite is a package comprising the core software required for PCI DSS compliance. 
(TRIAL SOFTWARE) READ ABSTRACT |

Securing VMware Virtual Infrastructure with Centrify's Identity and Access Management Suite by Centrify Corporation

March 2009 - (Free Research)
This paper gives an overview of the features and benefits of using the Centrify Suite to centralize and automate the management of ESX Server systems to strengthen security and streamline IT operations and management. It provides an overview of VMware administration and then addresses Centrify’s approach to securing administrators. 
(WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
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Home Suite Home by Avaya

September 2011 - (Free Research)
This videocast exemplifies a unified communications system that enables companies to experience real-time business communications solutions that allow them to collaborate in any mode they want—voice, video, email, or IM—on virtually any device they want. 
(VIDEOCAST) READ ABSTRACT |

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