Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

An Integrated Solution for Context-based Customer Experience Management by Avaya June 10, 2011 - (Free Research) Moving to a customer experience management approach requires an infrastructure that is open, scalable and capable of bringing  together state-of-the art applications, fully preserving customer context.  (WHITE PAPER) READ ABSTRACT |

Comprehensive Testing for Siebel With Oracle Application Testing Suite by Oracle Corporation February 01, 2010 - (Free Research) Read this white paper to learn how Oracle Application Testing Suite (ATS) can help organizations ensure the quality and performance of their Siebel applications.  (WHITE PAPER) READ ABSTRACT |

Infographic: The Relationship between C-suite and HR by Oracle Corporation March 12, 2013 - (Free Research) Today many executives have high expectations of their human resources leaders. This infographic states facts about the relationship between the C-suite and HR.  (WHITE PAPER) READ ABSTRACT |

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation February 01, 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing just how valuable, and complex, business data is for the businesses that rely on it.  (WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect March 2008 - (Free Research) Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.  (CASE STUDY) READ ABSTRACT |

VW Credit, Inc. by Aspect March 2008 - (Free Research) Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.  (CASE STUDY) READ ABSTRACT |

Identity Finder Enterprise Suite 4.5 by Identity Finder, LLC July 2010 - (Free Research) Identity Finder accurately finds and allows remediation of sensitive data across desktops, laptops, servers, databases, and websites. This can be performed agent or agentlessly with full dynamic policy and reporting capability.  (TRIAL SOFTWARE) READ ABSTRACT |

The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.  (WHITE PAPER) READ ABSTRACT |

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot - Podcast by KnowledgeStorm, Inc (E-mail this company) July 2006 - (Free Research) Findings of the Web Lead Evaluation and Scoring Study, conducted by KnowledgeStorm and The Artemis Group, suggest companies using the Internet to generate leads might discover that focusing on the C-suite is not the fastest route to improved lead-to-close ratios. Listen to this podcast to find out why.  (PODCAST) READ ABSTRACT |

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.  (WHITE PAPER) READ ABSTRACT |

Elliott Reduces Cost and Increases Efficiency with its Kronos Solution by Kronos Incorporated June 2009 - (Free Research) Elliott Company decided to implement the Kronos Workforce Central suite in 2004 to help improve its ability to track and manage attendance, overtime, and vacation while remaining compliant with complex labor laws and union pay policies. Read this case study to find out how it worked out for them.  (CASE STUDY) READ ABSTRACT |

Workday Solutions: Human Capital Management by Workday Change is the one constant in business. Workday Human Capital Management is designed to help your organization develop its global workforce. People are your company's most valuable resource. Commit to growing not only your business, but also your people.  (SOFTWARE PRODUCT)

Infographic: Talent Intelligence and the Bottom line by Oracle Corporation March 2013 - (Free Research) The role of the HR department is becoming in sharp focus of the CEO and CFO. This infographic illustrates the view from the C-suite and explores talent intelligence and the bottom line.  (WHITE PAPER) READ ABSTRACT |

The Path to EPM Success by Oracle Corporation June 2008 - (Free Research) This white paper introduces the concept of using an EPM Center of Excellence to help organizations realize the full potential of an enterprise performance management initiative and recommends best practices for creating a center that will succeed in the long term.  (WHITE PAPER) READ ABSTRACT |

The Path To EPM Success by Oracle Corporation October 2008 - (Free Research) This white paper introduces the concept of using an EPM Center of Excellence to help organizations realize the full potential of an enterprise performance management initiative and recommends best practices for creating a center that will succeed in the long term.  (WHITE PAPER) READ ABSTRACT |

CW+: Quocirca report: Enterprise performance management cycle 2 by ComputerWeekly.com August 2010 - (Free Research) In February 2009, Quocirca interviewed 800 individuals across 8 geographies for their views on, and usage of, enterprise performance management (EPM) tools and processes.  (WHITE PAPER) READ ABSTRACT |

Offshoring ETL Development in EPM Projects by Hexaware Technologies April 2008 - (Free Research) Learn why ETL development projects place a particular emphasis on quick turnaround, optimal performance and iterative development. Explore how you can execute EPM projects smoothly and with utmost efficiency, coordination and cost effectiveness.  (WHITE PAPER) READ ABSTRACT |

KnowledgeNote: Like a Fine Wine, Leads Get Better Over Time by KnowledgeStorm, Inc (E-mail this company) February 2007 - (Free Research) Research from KnowledgeStorm shows that a high percentage of leads that begin their research on the Web ultimately result in an active project. The technology vendors that nurture these Early Stage leads are often in a better selling position than those vendors that later "pile on" to more advanced, but also more competitive, leads.  (WHITE PAPER) READ ABSTRACT |

Helping Enterprises Succeed: Responsible Corporate Strategy and Intelligent Business Insights by SAP America, Inc. September 2010 - (Free Research) This Executive Insights paper describes how the combination of EPM and GRC solutions is now more critical than ever for business success. This document also discusses how EPM and GRC must be linked to business intelligence tools and supported by comprehensive services to ensure that the data generated is used appropriately.  (WHITE PAPER) READ ABSTRACT |

Journal of Management Excellence: Creating Value by Oracle Corporation February 2009 - (Free Research) This journal covers how to connect enterprise performance management processes to drive your business value along with several other commentaries and a case study that comes from The Netherlands. It will also explore business intelligence and the need for profitability management.  (JOURNAL ARTICLE) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. July 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (WEBCAST) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.  (WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center by Aspect December 2012 - (Free Research) For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more.  (WHITE PAPER) READ ABSTRACT |

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