Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc. June 02, 2009 - (Free Research) A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers.  (WHITE PAPER) READ ABSTRACT |

New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality by SugarCRM Inc. December 2007 - (Free Research) Join Chris Harrick, Senior Director of Product Marketing at SugarCRM as he gives an in-depth look at enhancements and new CRM features of this upcoming release.  (WEBCAST) READ ABSTRACT |

Streamlining Sales Processes to Boost Performance: Five best practices for optimizing the sales pipeline by SugarCRM Inc. June 2009 - (Free Research) When chosen wisely and used appropriately, technology can have a positive impact on both the sales process management and the results of managing the sales effort more efficiently. SugarCRM can remedy the gap in four crucial areas. And it does so very economically, avoiding a fifth mistake, spending more money than you have to in order to improve.  (WHITE PAPER) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

CRM Buyer’s Guide – 2011 Edition by SearchCRM June 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc. August 2011 - (Free Research) The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.  (WHITE PAPER) READ ABSTRACT |

The Social CRM Playbook by SugarCRM Inc. August 2011 - (Free Research) This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM.  (WHITE PAPER) READ ABSTRACT |

The future of mobile CRM by SugarCRM Inc. March 2012 - (Free Research) In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape.  (EGUIDE) READ ABSTRACT |

Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.  (CASE STUDY) READ ABSTRACT |

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.  (EBOOK)

BLS Telecom Improves Customer Support Management with Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management.  (CASE STUDY) READ ABSTRACT |

E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc. September 2010 - (Free Research) This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.  (EBOOK) READ ABSTRACT |

First National Technology Solutions: Service provider expands target market with enhanced cloud infrastructure by EMC Corporation May 2013 - (Free Research) This case study follows First National Technology Solutions as they rejuvenate their IT landscape with a cloud-based infrastructure strategy. Learn more about the technologies they deployed and results they achieved.  (CASE STUDY) READ ABSTRACT |

Gartner Report: Top Consumer Tech Trends – including Mobile by Good Technology March 2013 - (Free Research) Check out this new report from Gartner on the latest trends in devices, app stores, and cloud services. Inside, you'll learn how the latest technology trends are driving change, what risks are associated with user mobile demands, impacts, recommendations, and why IT must shift from managing devices to managing apps.  (WHITE PAPER) READ ABSTRACT |

Is Your BYOD Plan Exposing You to Risk? by GlassHouse Technologies, Inc. May 2013 - (Free Research) This whitepaper describes the policies and procedures today's organizations need to consider when rethinking their BYOD strategy. Read on and discover why prohibition doesn't work, how to optimize BYOD for new technology, 12 steps to take when developing a strategy, and more.  (WHITE PAPER) READ ABSTRACT |

Gain Business Advantages through Operational Analytics: Empowering Near Realtime Decision Making by IBM June 2013 - (Free Research) In this webcast, Dr. Barry Devlin, Founder, 9sight Consulting, will discuss the business value and technological foundations of operational analytics. He'll also explore how to bridge the business need for operational analytics with technology capabilities, as well as the business drivers for immediate decision making and action taking.  (WEBCAST) READ ABSTRACT |

Grove City College: College delivers on educational promises with HP Converged Infrastructure by HP & Intel® September 2012 - (Free Research) Check out this white paper that presents a college that redesigned their infrastructure to virtualize compute and storage capacity in two data centers to build a converged infrastructure.  (WHITE PAPER) READ ABSTRACT |

Five Business Challenges Driving the Need for Network Modernization by HP & Intel® April 2012 - (Free Research) Uncover five reasons to modernize your network to ensure you (and your network!) can work at the speed of business demands today. Also learn how HP can help you break free from your legacy infrastructure to achieve the network performance, scalability, and security you need.  (WHITE PAPER) READ ABSTRACT |

Your cloud.Your way. by HP & Intel® July 2012 - (Free Research) While every organization is different, there isa cloud solution that will fit the needs of your IT infrastructure. Check outthis white paper on finding the right cloud solution that will be as unique asyour business.  (WHITE PAPER) READ ABSTRACT |

Best Practices to Increase the Agility of Your Finance Department by Workday April 2012 - (Free Research) Read this expert e-book to learn how new technologies and best practices are being used to help finance departments increase their agility and respond to ever-changing business environments.  (EBOOK) READ ABSTRACT |

Children of the Digital Revolution by Varonis May 2013 - (Free Research) It's time to stop putting sensitive data - and your organization's reputation - at risk. Read this white paper to get the facts about the factors contributing to data endangerment and the technologies, policies and strategies you need to implement in order to stay secure.  (WHITE PAPER) READ ABSTRACT |

eGuide Five Technology Trends that are Growing Strategic HR by Workday May 2013 - (Free Research) This expert e-guide counts down five important technology trends that are molding the human resources (HR) space in 2013. Inside, learn how strategic organizations are using these innovations to drive business success.  (EGUIDE) READ ABSTRACT |

Systems Of Engagement Demand New Integration Solutions — And A New IT by IBM April 2013 - (Free Research) This in-depth Forrester report explores how major companies across the globe are approaching the integration of new customer engagement technologies and what they are doing to surpass customer expectations.  (WHITE PAPER) READ ABSTRACT |

SIEM Best Practices for Advanced Attack Detection by LogRhythm, Inc. May 2013 - (Free Research) The industry has panned SIEM as an expensive and under performing technology. But to be clear, it's not a technology problem, it's a process issue. In this tech tip, Securosis analyst Mike Rothman will outline a time tested process to build SIEM policies which actually alert on the attacks you need to protect against.  (EGUIDE) READ ABSTRACT |

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