Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc. June 02, 2009 - (Free Research) A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers.  (WHITE PAPER) READ ABSTRACT |

How to control abuse of social networking on mobile devices by ComputerWeekly.com November 25, 2010 - (Free Research) The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive.  (WHITE PAPER) READ ABSTRACT |

New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality by SugarCRM Inc. December 2007 - (Free Research) Join Chris Harrick, Senior Director of Product Marketing at SugarCRM as he gives an in-depth look at enhancements and new CRM features of this upcoming release.  (WEBCAST) READ ABSTRACT |

Streamlining Sales Processes to Boost Performance: Five best practices for optimizing the sales pipeline by SugarCRM Inc. June 2009 - (Free Research) When chosen wisely and used appropriately, technology can have a positive impact on both the sales process management and the results of managing the sales effort more efficiently. SugarCRM can remedy the gap in four crucial areas. And it does so very economically, avoiding a fifth mistake, spending more money than you have to in order to improve.  (WHITE PAPER) READ ABSTRACT |

Analytics to Win: ORACLE TEAM USA America's Cup Analytics Dashboard in Action by Oracle Corporation UK Ltd December 2012 - (Free Research) In this webcast, learn the role analytics played in Oracle Team USA's win in the 33rd America's Cup. Learn how Oracle Team USA is using technology to power analytics, Then, watch a demonstration of the analytics dashboard they use and how all their technology brings together race data and interactive social media data.  (WEBCAST)

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of USA.NET SaaS Secure Messaging Solution by Perimeter eSecurity January 2012 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of USA.NET's SaaS Secure Messaging solution on their organizations.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Securing Exchange Email When Using a Hosted Email Solution by USA.NET, Inc. January 2007 - (Free Research) For SMBs and large enterprises seeking secure, affordable Exchange email hosting, USA.NET offers a comprehensive blend of best security practices and best-of-breed technology.  (WHITE PAPER) READ ABSTRACT |

CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc. August 2011 - (Free Research) The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.  (WHITE PAPER) READ ABSTRACT |

Unlocking growth potential in emerging markets by ComputerWeekly.com April 2012 - (Free Research) Emerging markets offer huge potential for technology companies to expand. This report from Grant Thornton assess the opportunities in a range of emerging markets.  (IT BRIEFING) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

CRM Buyer’s Guide – 2011 Edition by SearchCRM June 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

Mercedes-Benz Takes a Smooth Ride to ERP 6.0 by Panaya, Inc. February 2010 - (Free Research) Mercedes-Benz USA needed to upgrade from 4.6C to ERP 6.0 to manage an increasingly complex application environment while doing it in-house without overtaxing development team members. Read this paper to find out how Panaya helped Mercedes-Benz USA come in on time and under budget with their SAP upgrade.  (WHITE PAPER) READ ABSTRACT |

Getting Started with Business Process Management by SoftwareAG Inc., USA February 2009 - (Free Research) In this whitepaper, you will learn about the different entry points for BPM, ways of ramping up process initiatives, organizational and cultural challenges that BPM practitioners face, and the critical success factors for BPM.  (WHITE PAPER) READ ABSTRACT |

Social Engineering: Hacking People, Not Machines by AVG Technologies USA, Inc. March 2010 - (Free Research) Hackers are often portrayed as technical geniuses plying their trade through the use of complex computer code. But gaining access to a computer can be as simple as fooling someone into a revealing a password. Read this paper to learn more about social engineering threats and how to defend against them.  (WHITE PAPER) READ ABSTRACT |

Fast-Growing Municipality in Southeast USA Secures IT Operations and Services with AVG Anti-Virus Network Edition by AVG Technologies USA, Inc. March 2010 - (Free Research) The city of Brentwood’s IT environment is made up of 450 computers and counting. Increased population growth brings greater IT infrastructure needs. Brentwood’s old security provider couldn’t keep up. Read this brief case study to find out how Brentwood managed to meet their growing IT security needs.  (CASE STUDY) READ ABSTRACT |

A Guide to Email Regulatory Compliance by USA.NET, Inc. July 2009 - (Free Research) This guide will list and review several regulations and privacy laws that apply to all businesses in order to protect private or sensitive information, discuss different approaches to email security, and give a rundown of several security solution services for your business hosted by USA.NET.  (WHITE PAPER) READ ABSTRACT |

Battery Technology for Data Centers and Network Rooms: Fire Safety Codes - USA by APC by Schneider Electric October 2011 - (Free Research) Proper interpretation of the fire codes is essential in the design and implementation of data centers and network rooms. This resource explores fire safety regulations and their application to uninterrupted power supply (UPS) battery installations.  (WHITE PAPER) READ ABSTRACT |

Sportif USA Transparently Automates the Archiving and Protection of Large Outlook Mailboxes with Metalogix by Metalogix January 2012 - (Free Research) In this case study, explore how Sportif, a leading outdoors clothing innovator, reduced email management costs and increased data protection for their users with Metalogix Archive Manager for Exchange.  (WHITE PAPER) READ ABSTRACT |

E-Guide: The Basics of Endpoint Security: Expert Reveals Tips for Finding Data on the Endpoints by Panda Security September 2009 - (Free Research) In this E-Guide, security expert Mike Chapple reveals tips on finding sensitive information on the endpoint. Get a basic understanding of the algorithms used to detect sensitive information, software tools to assist you in your search for data, and two basic approaches for managing sensitive information.  (EGUIDE) READ ABSTRACT |

POS System Fits Popular Retailer’s Needs for Real-time Visibility of Sales, Inventory Data Across the Business - Case Study by Microsoft December 2012 - (Free Research) Read this brief case study overview to learn how Nakajima USA, replaced its outdated, ineffective point of sale (POS) terminals with an intelligent new POS solution that has given the company faster, more secure credit transactions and a clearer picture of inventory levels across all of its stores.  (WHITE PAPER) READ ABSTRACT |

T Mobile Testimonial Video - Part 3 by Hewlett-Packard Limited September 2012 - (Free Research) View this brief video to learn how T-Mobile USA was able to reduce the time it took to crunch numbers from its massive base of customer data from three days to fifteen minutes in order to accelerate the creation of sophisticated, highly targeted customer offers that have brought the company $35 million of in-year value.  (VIDEO) READ ABSTRACT |

T Mobile Testimonial Video - Part 2 by Hewlett-Packard Limited September 2012 - (Free Research) For T-Mobile USA, creating sophisticated offers to bring valuable innovation to its customers and determining the right customers within its base to target with these offers requires rapidly crunching numbers from massive data sets in order to seize often fleeting opportunities. Learn how real-time analytics has made this possible.  (VIDEO) READ ABSTRACT |

T Mobile Testimonial Video - Part 1 by Hewlett-Packard Limited September 2012 - (Free Research) Check out this brief interview with T-Mobile USA SVP, CIO Erez Yakoni to discover how in-memory powered real-time analytics have dramatically reduced T-Mobile's innovation offer process timelines from weeks to days and imbued a level of nuanced sophistication that has helped the company generate $35 million of in-year value.  (VIDEO) READ ABSTRACT |

Enterprise Performance Management - The Global State of the Art by Oracle Corporation October 2010 - (Free Research) In 2007 Oracle worked with Cranfield School of Management and four other Universities around the world on a global study of enterprise performance management. The study gathered data from 633 companies in Australia, China, Japan, UK and the USA. Read this white paper to find out the results.  (WHITE PAPER) READ ABSTRACT |

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