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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc.

June 02, 2009 - (Free Research)
A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers. 
(WHITE PAPER) READ ABSTRACT |

Streamlining Sales Processes to Boost Performance: Five best practices for optimizing the sales pipeline by SugarCRM Inc.

June 02, 2009 - (Free Research)
When chosen wisely and used appropriately, technology can have a positive impact on both the sales process management and the results of managing the sales effort more efficiently. SugarCRM can remedy the gap in four crucial areas. And it does so very economically, avoiding a fifth mistake, spending more money than you have to in order to improve. 
(WHITE PAPER) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality by SugarCRM Inc.

December 2007 - (Free Research)
Join Chris Harrick, Senior Director of Product Marketing at SugarCRM as he gives an in-depth look at enhancements and new CRM features of this upcoming release. 
(WEBCAST) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

CRM Buyer’s Guide – 2011 Edition by SearchCRM

June 2011 - (Free Research)
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. 
(EBOOK)

CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc.

August 2011 - (Free Research)
The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business. 
(WHITE PAPER) READ ABSTRACT |

The future of mobile CRM by SugarCRM Inc.

March 2012 - (Free Research)
In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape. 
(EGUIDE) READ ABSTRACT |

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 2011 - (Free Research)
Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. 
(EBOOK)

The Social CRM Playbook by SugarCRM Inc.

August 2011 - (Free Research)
This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM. 
(WHITE PAPER) READ ABSTRACT |

BLS Telecom Improves Customer Support Management with Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)
This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management. 
(CASE STUDY) READ ABSTRACT |

Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)
Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional. 
(CASE STUDY) READ ABSTRACT |

E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc.

September 2010 - (Free Research)
This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization. 
(EBOOK) READ ABSTRACT |

The Blueprint to Becoming a Customer Company by MuleSoft

December 2013 - (Free Research)
In this brief how-to-guide, gain insight into key technology trends and learn how integration allows you to better connect with your customers, employees, partners, and suppliers. 
(WHITE PAPER) READ ABSTRACT |

3 Tips to Align Employees and Company Strategy by Jive Software

July 2013 - (Free Research)
In most cases, keeping all employees aligned around the company's strategic mission seems simply out of reach. This resource outlines 3 necessary habits to help align and engage employees with the company culture. Strategic alignment is paramount to inspiring employee engagement. 
(WHITE PAPER) READ ABSTRACT |

IT Consulting Company Harnesses Tool to Better Facilitate Client Migrations by Vision Solutions

April 2014 - (Free Research)
This white paper dives into a case study of an IT consulting company that helps clients migrate servers, both physical-to-virtual and virtual-to-virtual migrations. Read on to find out how this company was able to harness a tool that automated and simplified the job, thus reducing the cost and eliminating the possibility of human error. 
(CASE STUDY) READ ABSTRACT |

Trucking Company Migrates Seamlessly to Server and Operating System by Vision Solutions

April 2014 - (Free Research)
This case study explores the route that a trucking company took to keep its server running throughout their server migration. 
(CASE STUDY) READ ABSTRACT |

How the Cloud Levels the Customer Service Playing Field by Genesys

March 2013 - (Free Research)
In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations. 
(WHITE PAPER) READ ABSTRACT |

Windows XP Migration: Where are you in comparison to your peers? by Dell and Microsoft

March 2014 - (Free Research)
This whitepaper breaks down the numbers when it comes to how many companies are currently making a migration, how many have finished the migration and how many are still stuck with XP. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience: Essential Requirements for Company Profitability and Competitive Success by Genesys

March 2014 - (Free Research)
Companies across all industries are feeling pressure to improve the customer experience while reducing costs at the same time. However, most are not prepared to cost-effectively provide great, real-time. multi-channel customer experiences, due to outdated technology and processes. 
(WHITE PAPER) READ ABSTRACT |

Disclosures 2012 - The Vulnerability of Publicly Traded Companies by Veracode, Inc.

May 2012 - (Free Research)
In a recently-released State of Software Security featured supplement, Veracode examines the software security posture of public companies and the material risks they face due to the weaknesses in their software applications. This webinar uses Veracode data to examine how public companies manage the risks inherited from software. 
(WEBCAST) READ ABSTRACT |

How Automated Solutions Can Help with Efforts Toward Sarbanes-Oxley Compliance by Varonis

September 2008 - (Free Research)
This document provides a brief overview of the Sarbanes-Oxley Act, (Sections 302 and 404), the impact of SOX on IT Departments, and the Varonis Data Governance solution for critical portions of the Sarbanes-Oxley Act of 2002. 
(WHITE PAPER) READ ABSTRACT |

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry

February 2009 - (Free Research)
In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company. 
(CASE STUDY) READ ABSTRACT |

What's Working in HR Today, and the Biggest Gaps to Fill by Oracle Corporation

November 2012 - (Free Research)
This study explores talent management tactics that are working for companies today and the extent to which companies have been able to integrate talent management applications and move toward a holistic process. Read on to learn about current talent management pros as well as areas that could use some improvement. 
(WHITE PAPER) READ ABSTRACT |

Iron Mountain Customers Share Compliance, Litigation and Discovery Best Practices by Iron Mountain

August 2012 - (Free Research)
This paper showcases how customers of the world's largest records management consulting practice address their own compliance and discovery requirements with the help of this company's intellectual property, practical advice and best practices. Read on to access short testimonials and descriptions of the services available. 
(WHITE PAPER) READ ABSTRACT |

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