Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Load Testing 2.0 - The Next Generation of Load Testing for the Web 2.0 World by Gomez July 09, 2009 - (Free Research) Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions.  (WHITE PAPER) READ ABSTRACT |

8 Seconds to Capture Attention: Silverpop's Landing Page Report by Silverpop Systems Inc. August 2008 - (Free Research) It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent.  (WHITE PAPER) READ ABSTRACT |

Five Steps to Ensuring a Successful VoIP Migration by inContact September 2010 - (Free Research) This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you.  (WHITE PAPER) READ ABSTRACT |

Blended interaction : For Inbound and Outbound by Aspect April 2013 - (Free Research) Finding a way to unify, streamline, and simplify communication between employees and customers is key to great customer experience. This resource explores how blended interaction leverages modern enterprise technologies to connect call center agents, consumers, and knowledge workers through a multitude of channels.  (WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies March 2008 - (Free Research) The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.  (WHITE PAPER) READ ABSTRACT |

Optim™ Data Privacy Solution by IBM The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT)

FCR Done Right! by Enkata Technologies April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.  (WHITE PAPER) READ ABSTRACT |

Successful Agile with HP Quality Center by HP Software February 2010 - (Free Research) Agile software development is quickly becoming the preferred way to build mission-critical software systems. However, if it is not implemented properly customers can run the risk of increasing costs and loss of quality instead of making teams more effective. Read this paper on the proper implementation of agile software development.  (WHITE PAPER) READ ABSTRACT |

Developing a Holistic Testing Strategy for Ensuring a Successful IPTV Deployment by Ixia June 2008 - (Free Research) This paper offers a systematic approach to testing an IPTV transport infrastructure in its early and pre-deployment stages.  (WHITE PAPER) READ ABSTRACT |

If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation November 2008 - (Free Research) This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.  (WHITE PAPER) READ ABSTRACT |

E-Zine: Software Testing Vol.2 - Testing Strategies for Complex Environments: Agile, SOA by IBM December 2010 - (Free Research) In this issue of SearchSoftwareQuality.com's Software Testing e-zine, we'll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology.  (EZINE)

E-Guide: Expert tips for Agile test strategies by Hewlett-Packard Company April 2012 - (Free Research) Many development organizations fail to realize that test automation doesn't implement itself; it requires a certain amount of planning and care to be truly effective. Read this e-guide to uncover expert guidance for successfully implementing automated testing. Then, find tips for managing testing within the short iterations of agile development.  (EGUIDE) READ ABSTRACT |

Devising a test automation strategy: Getting started by Micro Focus May 2012 - (Free Research) Many organizations are aware of how much easier the testing process would be if they had a testing automation strategy. Yet many are unsure of the best practices for developing a successful plan. This exclusive resource features insight on developing a successful test automation strategy from Agile testing expert, Lisa Crispin.  (EGUIDE) READ ABSTRACT |

Software Testing eZine Vol.2 - Testing Strategies for Complex Environments: Agile, SOA by SearchSoftwareQuality.com May 2009 - (Free Research) In this issue of SearchSoftwareQuality.com's Software Testing eZine, we'll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology.  (EZINE)

Implementing a Telecommuting Program by Avaya Inc. January 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Load Factor: performance testing for web applications by Hewlett-Packard Company May 2012 - (Free Research) This resource describes the importance of measuring application performance. Inside, discover load and performance testing best practices and see how you can make a successful performance testing process – click through to read on today.  (WHITE PAPER) READ ABSTRACT |

Back to basics: Fundamentals of test data management by IBM June 2012 - (Free Research) Studies reveal that software development projects cancelled due to poor data quality are 15% more costly than successful projects of the same scope. A test data management strategy can detect issues early in the development process – when costs are easier and cheaper to fix. This paper offers 5 best practices to streamline test data prep and usage.  (WHITE PAPER) READ ABSTRACT |

HP UFT Mobile accelerates automated mobile testing by Hewlett-Packard Company October 2012 - (Free Research) Developing mobile apps comes with many new challenges - multiple platforms, operating systems, screen sizes, and networks make it difficult to achieve consistent quality. This white paper indicates the key elements of a successful mobile testing strategy and outlines why automation is the cornerstone of reaching the speed and quality you desire.  (WHITE PAPER) READ ABSTRACT |

An introduction to load testing for Web applications by Hewlett-Packard Company May 2011 - (Free Research) This white paper discusses the importance of measuring application performance and provides best practices for load and performance testing. Inside, discover the components of a successful testing process and suggestions for testing software designed to provider quick, accurate and thorough performance validation.  (WHITE PAPER) READ ABSTRACT |

Agile automation: A primer on test automation in Agile projects by Hewlett-Packard Limited March 2012 - (Free Research) This white paper introduces strategies for the successful automation of QA testing in agile software development. Inside, discover the innovative strategies which make it possible to achieve automated testing without sacrificing speed or quality.  (WHITE PAPER) READ ABSTRACT |

Maintaining an Agile Test Environment by Micro Focus May 2012 - (Free Research) This expert resource guides you through case studies focusing on testing in agile development environments. Learn tips for agile testing and discover the collaboration that must take place between testers and programmers in order for automation to be successful.  (EGUIDE) READ ABSTRACT |

Testing as Managed Services - TMS by Wipro Technologies February 2009 - (Free Research) Testing as Managed Service' also known as TMS is a delivery model which encompasses all the QA activities across project, programs and organization across enterprise domain. This document analyzes the challenges faced in testing enterprise applications and explains some enefits from successful implementation of TMS.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 2 August 2011: We examine the calls for radical reform in the relationship between Whitehall and its IT suppliers by ComputerWeekly.com August 2011 - (Free Research) With the release of a scathing report on government IT, we examine calls for radical reform in the relationship between Whitehall and its IT suppliers. Also this week, the first part of our Buyer’s Guide to Big Data, and a case study on how Carphone Warehouse improved customer satisfaction by 38% using business process management (BPM) software.  (EZINE) READ ABSTRACT |

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