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Load Testing 2.0 - The Next Generation of Load Testing for the Web 2.0 World by Gomez

July 09, 2009 - (Free Research)
Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions. 
(WHITE PAPER) READ ABSTRACT |

8 Seconds to Capture Attention: Silverpop's Landing Page Report by Silverpop Systems Inc.

August 2008 - (Free Research)
It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent. 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Ensuring a Successful VoIP Migration by inContact

September 2010 - (Free Research)
This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you. 
(WHITE PAPER) READ ABSTRACT |

FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)
Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 
(WHITE PAPER) READ ABSTRACT |

Customer experience consistency key to successful CRM by TechTarget

April 2014 - (Free Research)
Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center. 
(RESOURCE) READ ABSTRACT |

How to build an effective User Acceptance Testing (UAT) Team by ComputerWeekly.com

September 2013 - (Free Research)
Learn how to build an effective User Acceptance Testing (UAT) team with this extract from User Acceptance Testing, a step by step guide. 
(BOOK) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Optim™ Data Privacy Solution by IBM

The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives. 
(SOFTWARE PRODUCT)

Successful Agile with HP Quality Center by HP Software

February 2010 - (Free Research)
Agile software development is quickly becoming the preferred way to build mission-critical software systems. However, if it is not implemented properly customers can run the risk of increasing costs and loss of quality instead of making teams more effective. Read this paper on the proper implementation of agile software development. 
(WHITE PAPER) READ ABSTRACT |

Developing a Holistic Testing Strategy for Ensuring a Successful IPTV Deployment by Ixia

June 2008 - (Free Research)
This paper offers a systematic approach to testing an IPTV transport infrastructure in its early and pre-deployment stages. 
(WHITE PAPER) READ ABSTRACT |

If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation

November 2008 - (Free Research)
This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. 
(WHITE PAPER) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

Application Testing Survey Results by AdvizeX Technologies

March 2014 - (Free Research)
Software testing is a critical component of application delivery -- no matter what industry you're in -- in order to ensure applications meet your business needs. Unfortunately, software testing is often underfunded -- so how are successful organizations balancing budgets with testing strategies? 
(WHITE PAPER) READ ABSTRACT |

Capgemini and Sogeti - World Quality Report 2013-2014 by Hewlett-Packard Company

November 2013 - (Free Research)
In this World Quality Report from Capgemini, Sogheti, and HP, explore the current state of application quality and testing practices among businesses around the globe. Discover how successful companies are adjusting testing and QA methods to accommodate Agile, cloud, and mobile trends 
(WHITE PAPER) READ ABSTRACT |

Software Testing eZine Vol.2 - Testing Strategies for Complex Environments: Agile, SOA by SearchSoftwareQuality.com

May 2009 - (Free Research)
In this issue of SearchSoftwareQuality.com's Software Testing eZine, we'll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology. 
(EZINE)

E-Zine: Software Testing Vol.2 - Testing Strategies for Complex Environments: Agile, SOA by IBM

December 2010 - (Free Research)
In this issue of SearchSoftwareQuality.com's Software Testing e-zine, we'll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology. 
(EZINE)

E-Guide: Expert tips for Agile test strategies by Hewlett-Packard Company

April 2012 - (Free Research)
Many development organizations fail to realize that test automation doesn't implement itself; it requires a certain amount of planning and care to be truly effective. Read this e-guide to uncover expert guidance for successfully implementing automated testing. Then, find tips for managing testing within the short iterations of agile development. 
(EGUIDE) READ ABSTRACT |

Devising a test automation strategy: Getting started by Micro Focus

May 2012 - (Free Research)
Many organizations are aware of how much easier the testing process would be if they had a testing automation strategy. Yet many are unsure of the best practices for developing a successful plan. This exclusive resource features insight on developing a successful test automation strategy from Agile testing expert, Lisa Crispin. 
(EGUIDE) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Real-Time Data Analysis Recipe Calls for Mix of IT, Business Savvy by IBM

December 2013 - (Free Research)
Consult this expert e-guide to gain a firm understanding of the requirements needed to implement a successful real-time analytics plan while avoiding many of the pitfalls. 
(EGUIDE) READ ABSTRACT |

Driving Business Optimization with End-to-End Performance Testing by Hewlett-Packard Company

September 2013 - (Free Research)
In this comprehensive IDC report, explore the role that performance testing can play in overall application lifecycle management (ALM), security, resource, and demand management. Learn what makes a solid performance testing framework and discover a successful path to performance testing. 
(ANALYST REPORT) READ ABSTRACT |

IDG: Five Considerations for Putting Dev/Test In The Cloud by Hewlett-Packard Company

October 2013 - (Free Research)
Successful Dev/Test in the cloud requires careful consideration before choosing a cloud model and deploying a strategy. In this resource, you'll learn the top five considerations for moving test and development to the cloud. 
(WHITE PAPER) READ ABSTRACT |

An introduction to load testing for Web applications by Hewlett-Packard Company

May 2011 - (Free Research)
This white paper discusses the importance of measuring application performance and provides best practices for load and performance testing. Inside, discover the components of a successful testing process and suggestions for testing software designed to provider quick, accurate and thorough performance validation. 
(WHITE PAPER) READ ABSTRACT |

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