Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

IDC Buyer Case Study: Customer-Centric, User-Friendly Videoconferencing by Vidyo, Inc. July 31, 2012 - (Free Research) This IDC Buyer Case Study explores which videoconferencing solution Mydin, Malaysia's largest retailer enterprise, put in place to help connect and communicate, reduce costs, and achieve an optimal ROI.  (WHITE PAPER) READ ABSTRACT |

Supply Chain eBook by SAP America, Inc. August 21, 2012 - (Free Research) This is your comprehensive, one-stop point for SAP Supply Chain Planning and Collaboration (SAP SCM) collateral: Business Transformation Studies, Customer Success Stories, Customer Testimonial Videos, Solution in Details, Articles.  (RESOURCE CENTER) READ ABSTRACT |

Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens by IBM Line of Business February 2008 - (Free Research) This paper explores how enhancing collaboration among government groups, citizens and others can enable a more "market-based" approach to processes and can help improve service delivery.  (WHITE PAPER)

Oracle Customer Experience Revolution: Customer Case Studies by Oracle Corporation UK Ltd December 2012 - (Free Research) What kind of experience does your business deliver customers? Is it meeting their expectations? How can the customer experience be improved? These are all questions today's businesses should be asking – if not, you're risking being left behind. Access this collection of on-demand videos to learn more about the customer experience revolution.  (RESOURCE CENTER)

Case Study: Cincinnati Zoo and Botanical Garden by IBM March 2012 - (Free Research) This case study details how the Cincinnati Zoo utilized business analytics to gain deeper insight into visitor behaviors and habits – allowing it to transform customer experience while also reducing its reliance on subsidies.  (WHITE PAPER) READ ABSTRACT |

Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation June 2012 - (Free Research) This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow.  (WHITE PAPER) READ ABSTRACT |

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company September 2009 - (Free Research) Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.  (CASE STUDY) READ ABSTRACT |

SM Marketing case study by SAS Institute Inc. March 2013 - (Free Research) This case study details how one organization, by implementing the right high-performance analytics and data visualization platform, was able to gain deep insight into customer data – allowing them to boost merchandizing, improve store operations, promote customer loyalty, and more.  (CASE STUDY) READ ABSTRACT |

Public complaints case study by SAS Institute Inc. March 2013 - (Free Research) With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions.  (CASE STUDY) READ ABSTRACT |

Case Study: Delta Global Services by Intermec February 2013 - (Free Research) Access this case study to discover how they were able to improve efficiency by 10-20% and achieve a better overall reliability and customer service. Find out how they leveraged a handheld computer technology upgrade with better scanning capabilities to provide faster, more accurate customer service operations and better.  (WHITE PAPER) READ ABSTRACT |

Customer Data Security: PCI and Beyond - Benchmark Study 2008 by Apani March 2008 - (Free Research) This 2008 Customer Data Security Study reveals how quickly and how well retailers are responding to the PCI mandate and what measures retailers are taking now to minimize the risks associated with the capture, retention, and use of customer-specific data.  (WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation June 2010 - (Free Research) Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.  (CASE STUDY) READ ABSTRACT |

Desktops: Corporate IT Buying Behavior & Customer Satisfaction Survey by Dell, Inc. and Intel® June 2009 - (Free Research) This Technology Business Research (TBR) study examines the results of the corporate desktop satisfaction competition for Q1 of 2009, for which Dell ranked in the top position. Read this to learn about each brand's competitive strengths, weaknesses, challenges, and overall satisfaction rankings.  (ANALYST REPORT) READ ABSTRACT |

VMworld Europe Case Study:  Colt Technology by ComputerWeekly.com November 2012 - (Free Research) Managed service provider Colt designed and rolled out a scalable, cloud-hosted desktop virtualisation project that is reaping benefits for local councils.  (CASE STUDY) READ ABSTRACT |

Client Case Study: Bouyges Telecom by IBM July 2011 - (Free Research) In this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue.  (WHITE PAPER) READ ABSTRACT |

System x Ranks #1 in Customer Satisfaction: x86 Server Customer Satisfaction Study by IBM June 2011 - (Free Research) In this white paper, TBR analyzed IBM’s competitive performance over the past seven quarters - and explains why IBM has consistently held the number 1 ranking in TBR's x86 server study on product reliability, quality, service excellence, and server value.  (WHITE PAPER) READ ABSTRACT |

DaimlerChrysler: A Case Study in Enterprise Data Quality by Pitney Bowes Group 1 Software May 2008 - (Free Research) Group 1 Software presents a case study in enterprise data quality success featuring the DaimlerChrysler Corporation, a leader in the automotive manufacturing industry.  (CASE STUDY) READ ABSTRACT |

Case Study: London Life Insurance by Pitney Bowes Business Insight July 2010 - (Free Research) London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.  (CASE STUDY) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

Client Case Study: London Borough of Brent by IBM July 2011 - (Free Research) This paper discusses how Brent used IBM to supply the customer data integration and master data management (MDM) to consolidate back-end systems to reduce administration costs, improve customer service and minimise benefit fraud.  (WHITE PAPER) READ ABSTRACT |

How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics by Silverpop Systems Inc. August 2008 - (Free Research) Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships.  (WHITE PAPER) READ ABSTRACT |

Case Study: Mandarin Oriental by SDL Web Content Management Solutions Division April 2011 - (Free Research) This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.  (VIDEO) READ ABSTRACT |

Making Continuous Delivery and DevOps a Reality, a Customer Case Study by Electric Cloud September 2012 - (Free Research) Watch this case study webcast to learn how FamilySearch reduced its application development-to-delivery time, automated its entire development cycle, and more.  (WEBCAST) READ ABSTRACT |

Business Value Analysis Study: Citizens Business Bank by Symantec Corporation March 2009 - (Free Research) As a result of its relationship with Symantec, Citizens is achieving substantial business value. The Alchemy Solutions Group conducted a Total Operational and Economic Impact (TOEI) analysis of the different solutions deployed and quantified business value. Read this paper to see what they found.  (WHITE PAPER) READ ABSTRACT |

How Foglight Makes User Experience Management a Reality: Three Case Studies by Quest Software, now a part of Dell December 2012 - (Free Research) In this case study, discover the ways in which user experience management technologies are changing the face of consumer analytics and customer relationship management.  (CASE STUDY) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.