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IDC Buyer Case Study: Customer-Centric, User-Friendly Videoconferencing by Atos Origin

July 31, 2012 - (Free Research)
This IDC Buyer Case Study explores which videoconferencing solution Mydin, Malaysia's largest retailer enterprise, put in place to help connect and communicate, reduce costs, and achieve an optimal ROI. 
(WHITE PAPER) READ ABSTRACT |

IDC Buyer Case Study: Customer-Centric, User-Friendly Videoconferencing by Vidyo, Inc.

July 31, 2012 - (Free Research)
This IDC Buyer Case Study explores which videoconferencing solution Mydin, Malaysia's largest retailer enterprise, put in place to help connect and communicate, reduce costs, and achieve an optimal ROI. 
(WHITE PAPER) READ ABSTRACT |

Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens by IBM Line of Business

February 2008 - (Free Research)
This paper explores how enhancing collaboration among government groups, citizens and others can enable a more "market-based" approach to processes and can help improve service delivery. 
(WHITE PAPER)

Desktops: Corporate IT Buying Behavior & Customer Satisfaction Survey by Dell, Inc. and Intel®

June 2009 - (Free Research)
This Technology Business Research (TBR) study examines the results of the corporate desktop satisfaction competition for Q1 of 2009, for which Dell ranked in the top position. Read this to learn about each brand's competitive strengths, weaknesses, challenges, and overall satisfaction rankings. 
(ANALYST REPORT) READ ABSTRACT |

Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation

June 2012 - (Free Research)
This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow. 
(WHITE PAPER) READ ABSTRACT |

Customer Data Security: PCI and Beyond - Benchmark Study 2008 by Apani

March 2008 - (Free Research)
This 2008 Customer Data Security Study reveals how quickly and how well retailers are responding to the PCI mandate and what measures retailers are taking now to minimize the risks associated with the capture, retention, and use of customer-specific data. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

Public complaints case study by SAS

March 2013 - (Free Research)
With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions. 
(CASE STUDY) READ ABSTRACT |

VMworld Europe Case Study:  Colt Technology by ComputerWeekly.com

November 2012 - (Free Research)
Managed service provider Colt designed and rolled out a scalable, cloud-hosted desktop virtualisation project that is reaping benefits for local councils. 
(CASE STUDY) READ ABSTRACT |

Equifax: Customer Case Study by IBM

July 2013 - (Free Research)
This exclusive case study examines how a global leader in information solutions applied a comprehensive network intrusion prevention solution and was able to increase revenue through greater customer trust and improve analyst efficiency through immediate action to actionable intelligence. 
(CASE STUDY) READ ABSTRACT |

Case Study: Hy-Vee Boosts Performance, Speeds Data Delivery, and Increases Competitiveness by HP

May 2013 - (Free Research)
In this case study, discover how Hy-Vee, a growing grocery store chain, implemented a new data warehouse in order to give their employees faster access to customer purchasing data, and learn the benefits they currently experience from this technology. 
(CASE STUDY) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of DMExpress by Syncsort

August 2008 - (Free Research)
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis. 
(WHITE PAPER) READ ABSTRACT |

LED Source Case Study by Scribe Software Corporation

November 2013 - (Free Research)
In this brief case study, learn how LED Source, a growing franchisor, managed to integrate their customer and sales data in order to simplify franchise business management and connect franchisee data to enterprise systems. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Teleperformance España, Customer Service Company Transforms Information Management by Iron Mountain

December 2012 - (Free Research)
This case study explores how one company implemented an outsourced records management and electronic media vaulting service to reduce time and cost involved in administration, enhance business resilience and improve legal compliance. 
(CASE STUDY) READ ABSTRACT |

Case Study: London Life Insurance by Pitney Bowes Business Insight

July 2010 - (Free Research)
London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business. 
(CASE STUDY) READ ABSTRACT |

NIBCO, INC: Integrating Inbound Sales Order Automation by Esker Inc.

July 2009 - (Free Research)
In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare. 
(CASE STUDY) READ ABSTRACT |

Client Case Study: Bouyges Telecom by IBM

July 2011 - (Free Research)
In this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue. 
(WHITE PAPER) READ ABSTRACT |

System x Ranks #1 in Customer Satisfaction: x86 Server Customer Satisfaction Study by IBM

June 2011 - (Free Research)
In this white paper, TBR analyzed IBM’s competitive performance over the past seven quarters - and explains why IBM has consistently held the number 1 ranking in TBR's x86 server study on product reliability, quality, service excellence, and server value. 
(WHITE PAPER) READ ABSTRACT |

Innovators Use B2B Integration Software to Shrink Cycle Times and Cost by IBM

February 2011 - (Free Research)
IDC conducted a study on behalf of Sterling Commerce, an IBM Company, to determine how Sterling Commerce customers were using B2B integration software innovatively to improve core processes. Continue reading this paper to learn the results of that study and find out how innovators use b2b integrations software to shrink cycle time and cost. 
(WHITE PAPER) READ ABSTRACT |

Cross-Channel Commerce: A Consumer Research Study by Oracle Corporation

April 2011 - (Free Research)
The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers. 
(WHITE PAPER) READ ABSTRACT |

DaimlerChrysler: A Case Study in Enterprise Data Quality by Pitney Bowes Group 1 Software

May 2008 - (Free Research)
Group 1 Software presents a case study in enterprise data quality success featuring the DaimlerChrysler Corporation, a leader in the automotive manufacturing industry. 
(CASE STUDY) READ ABSTRACT |

Case Study: IT Informatik - Leveraging Linux on IBM Power by IBM

April 2013 - (Free Research)
Explore this exclusive case study to find out how a Germany-based business partner of IBM utilizes these technologies to create an efficient data center, and fuel business productivity. 
(CASE STUDY) READ ABSTRACT |

Secure with Confidence: Secure Your Enterprise with zEnterprise by IBM

July 2013 - (Free Research)
Check out this exclusive white paper to find out about IBM zEnterprise System and the results of a study of customers spending patterns who have deployed it. 
(WHITE PAPER) READ ABSTRACT |

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services by IBM and Intel

August 2013 - (Free Research)
This white paper details the value of an exceptional support team. 
(WHITE PAPER) READ ABSTRACT |

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