TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc February 28, 2008 - (Free Research) A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center. (ARTICLE) READ ABSTRACT |

Microsoft Dynamics CRM Online ® Webcast by Microsoft June 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help? (WEBCAST)

Parature's Online Customer Service Software & Solutions by Parature Inc. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  (ASP)

Customer Information Team Delivers Reliable Customer Contact Information with Daimler Chrysler's Customer/Owner Information Network (COIN) by Pitney Bowes Group 1 Software May 2008 - (Free Research) DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view. (CASE STUDY) READ ABSTRACT |

22 Things a Domino Administrator Needs to Know About Spam – An Interview with a Spammer by Mayflower Software March 2008 - (Free Research) Spam has become more than just clutter in the inbox; it’s now the leading way to facilitate computer crimes. In this eGuide, read the answers to over 20 questions SearchDomino.com members asked a reformed spammer. (WHITE PAPER) READ ABSTRACT |

Supply Chain RFID: How It Works and Why It Pays by Intermec June 2008 - (Free Research) This white paper will help you to understand what RFID is, how it works, describe the current standard and compliance environment and some considerations to make sure that you have a successful implementation. (WHITE PAPER) READ ABSTRACT |

Sales Performance Optimization - Success in Action Case Study: TeleTracking Technologies by Landslide Technologies, Inc. June 2008 - (Free Research) TeleTracking Technologies, world leader in patient flow automation, delivers groundbreaking technology and flow redesign which reduces hospital overcrowding. (CASE STUDY) READ ABSTRACT |

Real Estate Investment Firm Achieves Vision through Infrastructure Optimization by Microsoft Dynamics. June 2008 - (Free Research) CRM and e-mail improvements at a professional services firm increase collaboration and help the firm grow in geographic reach from five states to seven-without adding employees. (CASE STUDY)

Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG Inc April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS. (CASE STUDY) READ ABSTRACT |

Case Study - Small Business Values Safety Net for Mission Critical BlackBerry Deployment by BlackBerry March 2008 - (Free Research) Wireless devices can allow small market businesses to respond faster, provide better service and ensure availability. Read this case study to learn how one small-business leveraged the BlackBerry technical support service to improve business processes. (WHITE PAPER) READ ABSTRACT |

xCalibre Customer Case Study with Virtual Iron by Virtual Iron Software, Inc. March 2008 - (Free Research) This webcast explores how Virtual Iron's virtualization features are helping XCalibre ,a leading UK-based hosting service provider, to increase the flexibility and scalability of its hosting infrastructure while dramatically reducing its total cost of ownership. (WEBCAST) READ ABSTRACT |

Storage Switzerland Article: Solving the Data Protection Puzzle by SyncSort August 2008 - (Free Research) Syncsort Backup Express is a unique software solution for enterprise disaster recovery and business continuity, it solves all of the data protection requirements outlined below within a complete, integrated solution. (WHITE PAPER) READ ABSTRACT |

Chapter 4 – Disaster Recovery and Virtualization by NetApp April 2008 - (Free Research) Storage replication is a popular method for synchronizing production and disaster recovery (DR) sites in virtual server environments. (WHITE PAPER) READ ABSTRACT |

On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision by Sage (UK) Limited August 2008 - (Free Research) This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them. (WHITE PAPER) READ ABSTRACT |

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) READ ABSTRACT |

City of Nanaimo - Technical Case Study by BlackBerry April 2008 - (Free Research) The City of Nanaimo wanted to update its wireless inspection process with a solution that offered inspectors more features, including a simpler way to remotely print inspections while at job sites. They turned to a blackberry solution. (CASE STUDY) READ ABSTRACT |

City of Ulm Case Study by FrontRange Solutions Inc July 2008 - (Free Research) In this case study, the city of Ulm turned to Enteo v6 to rollout Windows Vista and applications on all clients. They found that with Ento v6 they used minimal effort and had a high degree of reliability. (CASE STUDY) READ ABSTRACT |

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper. (WHITE PAPER) READ ABSTRACT |

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT)

Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool by BlackBerry March 2008 - (Free Research) adidas America built their own sales force and CRM application using the BlackBerry Enterprise Solution™. (CASE STUDY) READ ABSTRACT |

IT Process Automation - Improve Processes with ITIL-ITSM Six Sigma or COBIT by Opalis Software, Inc. June 2008 - (Free Research) Orchestrating the IT infrastructure to meet the needs of the business is central to delivering on the promise of IT Process Automation (ITPA). This article examines the processes that will help your organization improve your IT processes. (ARTICLE) READ ABSTRACT |

Metal Fabricator Boosts Data Visibility with Business Management Solution by Microsoft Dynamics. June 2008 - (Free Research) Learn how BTD, one of the largest metal parts job shops in the United States, selected Microsoft Dynamics to gain more visibility into data, customize experiences by user role, and provide a stable technology with which they can expand... (CASE STUDY)

SearchMobileComputing.com E-Guide: Mobile Management Strategies by Nokia. August 2008 - (Free Research) Managing mobile devices in the enterprise can be a daunting task. Learn how to best manage your corporate mobile devices by reading this new SearchMobileComputing.com E-Guide. (WHITE PAPER) READ ABSTRACT |

Business Velocity on a New Scale by BlueArc Corp. April 2008 - (Free Research) Customers in all markets are seeing demand for new levels of storage performance, flexibility, and scalability to cope with today's data intensive environments. This Resource Center highlights technologies that can help you achieve this. (WHITE PAPER) READ ABSTRACT |

SRM Explained: Companies Try Green Storage Strategies to Reduce Power Consumption by 3PAR August 2008 - (Free Research) This article explains the concepts of green storage, examines deployment issues, looks at one user’s struggles and considers the future of green storage practices (WHITE PAPER) READ ABSTRACT |

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