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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company
September 30, 2009 - (Free Research)
Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.
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Environmentally-friendly mobile handsets and applications by ComputerWeekly.com
November 15, 2010 - (Free Research)
The pressure on businesses to develop strategies which embrace environmental sustainability has increased dramatically in recent years, driven both by concerns about the long-term availability of fossil fuels and the impact of corporate activities upon the environment.
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Agile automation: A primer on test automation in Agile projects by Hewlett-Packard Limited
March 02, 2012 - (Free Research)
This white paper introduces strategies for the successful automation of QA testing in agile software development. Inside, discover the innovative strategies which make it possible to achieve automated testing without sacrificing speed or quality.
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Dell's Data Protection Solution by Dell, Inc.
April 07, 2012 - (Free Research)
In this informative webcast, VP and GM of Dell Storage Darren Thomas discusses Dell’s enterprise storage strategy which delivers the latest technologies and capabilities while focusing on cost reduction and ease of use
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Webinar - Six Reasons Why You Need A Mobile Capture Strategy by Kofax, Inc.
December 31, 2012 - (Free Research)
As many organisations attempt to streamline their business processes, many are turning to capture in various areas of their business.This webcast explores the benefits of mobile capture as the final step in your capture strategy. Continue on for six reasons why you need a mobile capture strategy.
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CW+: Isle of Man rolls out Microsoft Windows 7 by ComputerWeekly.com
October 04, 2010 - (Free Research)
ISD is responsible for more than just the raw technology. It plays an integral role in driving the Isle of Man government’s technology strategy, which encompasses everything from monitoring the speed of bikes during the TT races to providing cutting-edge e-services.
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The Business Case for Integrated ERP by Scribe Software Corporation
May 09, 2011 - (Free Research)
An integrated enterprise resource planning (ERP) solution could provide significant business benefits, but many enterprises view this approach as overly complex. This paper details the advantages of an integrated ERP strategy as well as strategies for easing implementation.
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E-Guide Pitfalls and Problems to Avoid with Data Integration by Talend
March 13, 2013 - (Free Research)
Data management analysts warn that there are many misconceptions that could be holding back the successful use of data integration tools and that data errors and other missteps may be waylaying your BI data integration strategy.
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How Should an Enterprise Move towards Unified Communications? by Avaya Inc.
July 2008 - (Free Research)
Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
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Oracle's StorageTek LT0-5 Tape Drive: Industry Leading Scalability by Oracle Corporation
July 2010 - (Free Research)
This paper will discuss the advantages and industry-leading capacity of the StorageTek LTO-5 tape drive and how implementing StorageTek LTO-5 into StorageTek tape libraries will result in a significant boost in capacity that will help customers stay on top of their data growth needs.
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How to Optimize Supply Chain Management in SAP Environments by TAKE Supply Chain
September 2009 - (Free Research)
It's getting more and more difficult for SAP customers to contain the costs of supply chain management. This eBook looks at the technologies and techniques that SAP customers are using to optimize their sourcing processes and to make their supply chains as efficient as possible.
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Apache Hadoop: the Swiss Army Knife of IT by Global Knowledge
April 2013 - (Free Research)
In this white paper, discover why Apache Hadoop is being credited with holding the key to the future of big data analytics. From its open-source cost-efficiency to its additive processes, this white paper details the versatility and power of Hadoop.
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Best Practices to Make BYOD Simple and Secure by Citrix
March 2012 - (Free Research)
This resource offers the guidance you need to create and implement a complete BYOD strategy which gives your employees the power to choose which device they use at work while addressing the organization's needs for security, simplicity, and cost reduction.
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Navigating the path to satisfying online customer experience by Tealeaf
November 2011 - (Free Research)
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.
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Smarter Collaboration TCO/ROI Calculator by IBM
June 2010 - (Free Research)
Try out this calculator, based on the Liberate-Migrate-Virtualize cost reduction strategy, which offers a 5 year TCO view of your IT spending and how you can save money around Software license, Hardware, and Operational costs with an annual and cumulative comparison of as-is and future (proposed) situations.
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Introducing Avaya Collaborative Cloud by Avaya
April 2012 - (Free Research)
This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com
October 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
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E-Guide: Implementing a CRM Strategy to improve the customer experience by SAP America, Inc.
June 2012 - (Free Research)
This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses.
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Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost by SAP America, Inc.
July 2011 - (Free Research)
This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price.
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CRM Initiatives for Improved Customer Experience by Limelight Networks, Inc.
January 2013 - (Free Research)
Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.
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Social CRM Comes of Age by Oracle Corporation
April 2009 - (Free Research)
Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
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Gartner predictions around Social CRM by Infor CRM
February 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
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