The Simple Cloud Identity Management (SCIM) specification is designed to simplify cloud-based identity management, making it more convenient and cost-effective for users to move into, out of and around the Cloud. This white paper will show use cases that are mapped onto the appropriate pieces of the SCIM specification set that support them. 

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 

Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. 

While insurers have invested in automating high volume decisions, most are not leveraging advanced analytics and other data-driven strategies to improve pricing decisions and cross-channel opportunities.  In this white paper, FICO describes how to use business rules management systems as a core technology to improve revenue while controlling costs. 

Read this white paper for a discussion of the business case for data archiving as the first step in an SAP ILM strategy; strategies for Data Archiving, Retention Management and the Retention Warehouse strategy for legacy decommissioning in SAP; and Dolphin’s best‐practices approach to an effective, long-term ILM strategy. 

In this one hour Webcast, presented by Jeff Ramminger, EVP KnowledgeStorm, learn how you can develop more effective content, make it available more efficiently and influence the most important decision makers at the right stages of the buying process. 

The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 

In this webcast, industry analyst Mark Bowker will begin his presentation on where virtualization is headed including developments towards cloud computing. 

Organizations need a business-based approach to creating a log management strategy that will help them detect attacks, deal with mounds of data collected by network and security devices, and meet compliance requirements. This white paper will outline a five step process which will help reduce the complexity of this process. 

Access this expert e-guide to learn more about creating a fluid mobile platform strategy to manage mobile diversity and then managing the diversity of mobile platforms. 

Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

Featuring tips and best practices regarding DR strategies and testing, this paper will help you define your objectives and get started developing an efficient and reliable DR solution today. You'll learn the key factors of a successful DR strategy, and learn what questions your organization should be attempting to answer during testing.