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Customer Experience for Service: Oracle Commerce Solutions by Oracle Corporation UK Ltd
December 13, 2012 - (Free Research)
Phenomenal customer service has never been more critical. A 2011 CEI report shows that 89% of customers will stop doing business with a company after a single bad experience. Inside this resource, learn more about the role of customer service in delivering a great customer experience and find out what strategies market leaders are using.
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Web 2.0 Engaging Customer Passion by SDL Web Content Management Solutions Division
July 27, 2010 - (Free Research)
This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy, marketing tactics and communication plan to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves.
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Data Modeling: A Necessary and Rewarding Aspect of Data Management by Burton Group
July 2008 - (Free Research)
Data modeling has evolved from an arcane technique for database designers into an entire family of interrelated techniques that serves many constituencies, including techno-phobic business stakeholders and users. The new maturity of modeling to...
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Strategies for Profitable Growth: Sap for Professional Services by SAP America, Inc.
April 2005 - (Free Research)
With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p...
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Achieving Marketing Success Through Digital Presence Strategy by Limelight Networks, Inc.
August 2012 - (Free Research)
Poor website performance (slow loading times or inaccessible content on mobile devices) negatively impact the success of your marketing initiatives - and traditional web content management (WCM) strategies fall short. Read on to learn key methods for improving your WCM to deliver a positive website experience and meet customer expectations.
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Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com
May 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM).
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Oracle Accelerate - Not Just Smart but Timely by Oracle Corporation
March 2009 - (Free Research)
This paper gives you an overview of how Ovum has helped penetrate the upper-midmarket. Even when the slowing growth of the market hasn't.
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Customer Experience for Sales: Oracle Sales Solutions by Oracle Corporation UK Ltd
December 2012 - (Free Research)
The customer experience is playing a bigger role in the consumer market as well as the B2B buying process. Sales professionals need to provide a consistent and personalized experience from the very first interaction – but legacy sales strategies are fragmented. Read on to learn how to optimize your sales methods for the age of the customer.
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Oracle Hyperion Strategic Finance by Oracle Corporation
December 2008 - (Free Research)
Spreadsheet models for financial reporting can be cumbersome. With Oracle Hyperion Strategic Finance, your finance experts will be able to focus on testing alternative strategies, building contingency plans, and understanding the impact of those strategies and plans on your company's long-term performance.
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CW Special Report on Oracle by ComputerWeekly.com
February 2012 - (Free Research)
This special report, updated for 2012, gives an independent view of the challenges facing Oracle, its financial performance, the services it offers, its place in the IT market and its future strategy.
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Customer Experience for Commerce: Oracle Commerce Solutions by Oracle Corporation UK Ltd
December 2012 - (Free Research)
This exclusive resource explores the factors influencing the changing commerce landscape, including the impact mobility and social networking are having on the customer experience, and outlines technology tools from Oracle designed to help you optimize your customer experience management strategies.
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Customer Experience for Marketing: Oracle Commerce Solutions by Oracle Corporation UK Ltd
December 2012 - (Free Research)
Today, customers hold the buying power – not marketing. In fact, research shows that 73% of customers will be loyal to brands that deliver a great customer experience. Read this paper to discover how the customer experience is driving business value and learn the 3 key principles of delivering an exceptional experience.
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IBM and Oracle TCO: The Lumpy Mattress by IBM
September 2011 - (Free Research)
This paper outlines Oracle's approach to overpricing one part of a database solution to compensate for another part, leading to a much higher total cost of ownership (TCO). Read this now to learn more about the evolution of TCO, Oracle's pricing strategy, IBM's pricing strategy and so much more.
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Enterprise Data Services in SOA using ODI Suite by Oracle Corporation
February 2009 - (Free Research)
This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing just how valuable, and complex, business data is for the businesses that rely on it.
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Guidebook: Oracle Cloud Services by ComputerWeekly.com
May 2012 - (Free Research)
This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
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Oracle's Visions for the Cloud Enabled Enterprise by Oracle Corporation UK Ltd
September 2012 - (Free Research)
View this webcast to explore a cloud-based social media suit that offers comprehensive social relationship management tools for the integration of social networking into business applications, business processes and collaboration.
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Customer Experience: Empowering People. Powering Brands. by Oracle Corporation UK Ltd
December 2012 - (Free Research)
Research shows that 86% of customers will pay up to 25% more for a great customer experience, but only 1% report that their expectations are being met. Read this paper to learn about next-generation customer experience management technologies and strategies from Oracle that enable you to effectively connect, engage, and service your customers.
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Creating Business Value Through Customer Experience by Oracle Corporation UK Ltd
December 2012 - (Free Research)
In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.
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Technology value matrix : ERP by ComputerWeekly.com
November 2012 - (Free Research)
Analyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers.
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Oracle Cloud Customer Service and Support: Great Experiences by Oracle Corporation UK Ltd
December 2012 - (Free Research)
View this brief video for great customer service strategies that allow your customers to connect with service resources whenever and wherever they need. Also, discover how to get deeper insight into your clients' history and interactions with your business and services.
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Using Oracle In-Memory Database Cache to Accelerate the Oracle Database by Oracle Corporation
July 2009 - (Free Research)
Read this white paper to learn how Oracle In-Memory Database Cache significantly reduces response time, while improving overall application throughput, by bringing data closer to the application, and by processing queries in an in-memory database.
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Recent BI and Reporting Trends for Oracle EBS by Noetix Corporation
May 2012 - (Free Research)
Are you able to effectively leverage and report on Oracle eBusiness Suite data? Read this expert e-book to find out the latest technology trends that may affect your BI and reporting strategy. Learn more about how to get the most out of included BI/reporting features, when to use OBIEE and when you may need to consider alternative tools.
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