The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd October 27, 2009 - (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.  (CASE STUDY) READ ABSTRACT |

Rightsizing Oracle Upgrade to EBS R12 with a Pre-Assessment Program by HCL Technologies Ltd. June 2008 - (Free Research) HCL offers pre-assessment services to its customers through its Pre - Assessment Methodology called AssessPRO™ which advices the customer on the benefits to switch over to latest versions of Oracle EBS R12.  (WHITE PAPER) READ ABSTRACT |

The Global ICT Supplier Top 50   by ComputerWeekly.com August 2012 - (Free Research) This report from Booz & Co evalutes the 50 largest publicly traded suppliers of ITC products and services and assesses their readiness to meet the demands of an increasingly digital world.  (ESSENTIAL GUIDE) READ ABSTRACT |

SAP GRC Access Control Solution by HCL Technologies Ltd. May 2008 - (Free Research) This white paper discusses how SAP Governance, Risk, and Compliance (GRC) Access Control allow organizations to collaboratively define and oversee SoD enforcement, role management and compliant provisioning.  (WHITE PAPER) READ ABSTRACT |

Best Practices for a Successful Upgrade Project by HCL Technologies Ltd. July 2008 - (Free Research) Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.  (ANALYST REPORT) READ ABSTRACT |

SAP Upgrade Assessment: Mitigating Risk of Upgrade Projects by HCL Technologies Ltd. June 2008 - (Free Research) This white paper examines the challenges and risks associated with SAP Upgrades and analyze how a SAP Upgrade Assessment could be used as a risk mitigation tool.  (WHITE PAPER) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Data Centers - Owning vs. Outsourcing by HCL Technologies Ltd. December 2010 - (Free Research) Many factors are causing CIOs to wonder which is better: colocation, cloud computing or maintaining your own data center. Check out this month’s E-Zine from Enterprise CIO Decisions for expert opinions and advice on these important topics and learn best practices for managing your data center in this unpredictable economy.  (EZINE)

Build and Execute an Automated, Integrated, Repeatable Testing Strategy Webcast by SAP America, Inc. July 2011 - (Free Research) View this webcast to learn about a comprehensive testing and quality management strategy that can help reduce the risks associated with your IT projects. Continue listening to learn best practices for developing an effective, repeatable testing and quality assurance strategy and, most importantly, how to execute on that strategy.  (WEBCAST) READ ABSTRACT |

Intel IT Data Center Solutions: Strategies to Improve Efficiency by Dell, Inc. and Intel® March 2011 - (Free Research) Intel’s new data center strategies shift the emphasis away from reducing the number of physical data center facilities to, instead, focusing on approaches that leverage the full potential of their data centers worldwide, enabling a nominal cost savings of about USD 1 billion by 2014.  (WHITE PAPER) READ ABSTRACT |

Pervasive Engagement Management: An Essential Strategy for CMOs in an Anytime, Anywhere World by SDL Web Content Management Solutions Division April 2011 - (Free Research) This is first in a series of papers that present emerging strategies and best practices for senior marketers to help their organizations prevail at today’s speed-of-light rate of change.  (WHITE PAPER) READ ABSTRACT |

Scalable ECM and document management strategy by Iron Mountain August 2012 - (Free Research) The need for effective enterprise content management (ECM) is becoming business-critical – it not only  improves business processes but also ensures you meet regulatory compliance. Read on to learn ECM best practices, including why digital archiving and scalable document management technology is essential.  (EGUIDE) READ ABSTRACT |

A Subsidiary Perspective – Running a Two-Tier ERP Model with SAP Business ByDesign by SAP America, Inc. August 2012 - (Free Research) In this videocast learn how cloud computing was incorporated successfully in a two-tier enterprise resource planning (ERP) strategy. Some of the key aspects include how this strategy increased efficiency and freed up time, the benefits this strategy had both financially and within the work flow, and how this strategy was governed for success.  (VIDEOCAST) READ ABSTRACT |

Information Archive for Email, Files and eDiscovery Demo by IBM December 2010 - (Free Research) This video explains how the IBM Smart Archive Strategy meets these challenges head on. Watch this video to learn how the Smart Archive Strategy is a broad strategy that helps organizations leverage IBM’s capabilities to design specific strategic archiving solutions for their unique needs.  (VIDEO) READ ABSTRACT |

Oracle Scorecard and Strategy Management by Oracle Corporation June 2010 - (Free Research) Read this data sheet for an explanation of how the Oracle Scorecard and Strategy Management solution enables organizations to provide a framework that organizes strategic thinking and performance management.  (DATA SHEET) READ ABSTRACT |

Developing an Enterprise Client Virtualization Strategy by Intel Corporation November 2008 - (Free Research) Intel conducted a series of studies to analyze the potential benefits of each technology and to begin to develop a targeted strategy for delivering client virtualization to our users. Read this document to review the findings.  (WHITE PAPER)

Developing an Information Strategy in the Financial Services Industry by Information Builders December 2012 - (Free Research) In this resource, financial services organizations will learn how they can use five key actions to develop a successful information strategy in order to improve processes, boost productivity, enhance decision-making, and more.  (WHITE PAPER) READ ABSTRACT |

Achieving a BYOD (Bring-Your-Own-Device) Strategy That Works for You by Insight May 2013 - (Free Research) Read this white paper to learn five key steps that will help you create a successful BYOD management strategy. Read on and learn the best ways to address device policies, security threats, employee awareness, and more.  (WHITE PAPER) READ ABSTRACT |

Success story: John Hopkins drives success with SAP data archiving by Dolphin February 2013 - (Free Research) Data growth is a major pain-point today, but did you know that a data archiving strategy can help mitigate this challenge? Watch this webcast to learn how higher-education institution Johns Hopkins was able to reduce the number of their business records, improve system performance, and cut costs by implementing a data archiving initiative.  (WEBCAST) READ ABSTRACT |

IBM Software: A Green Strategy for Your Entire Organization by IBM October 2008 - (Free Research) This paper explores optimization strategies and demonstrated benefits being achieved today with IBM Software solutions. Utilization of these capabilities can help you meet the increasing challenges of energy efficiency, cost containment and compliance.  (WHITE PAPER)

Enterprise Service Architecture: Building a Platform for Strategy-Driven Transformation by OpenText April 2013 - (Free Research) View this on-demand webinar today to learn how Coca-Cola Bottling Company Consolidated was able to build a platform allowing a business strategy and capabilities approach to modeling their enterprise service ecosystem. Watch today to understand their process.  (WEBCAST) READ ABSTRACT |

The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc. December 2011 - (Free Research) This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume.  (WHITE PAPER) READ ABSTRACT |

The Quest for a Cloud Integration Strategy by Dell Boomi October 2012 - (Free Research) Although Software as a Service (SaaS) has enabled businesses of all sizes to leverage enterprise-grade applications with affordable pricing, it has also introduced significant integration challenges. Read this paper to learn why a SaaS integration strategy is crucial for success, 8 elements to look for when evaluating a strategy, and more.  (WHITE PAPER) READ ABSTRACT |

Oracle Human Capital Management-Changes in HR and Talent Strategies that Drive Business Growth by Oracle Corporation March 2013 - (Free Research) This strategy brief outlines how Oracle's human capital management (HCM) solutions enable organizations to simplify how they manage people and empower them to build the best talent to drive existing and new business strategies.  (WHITE PAPER) READ ABSTRACT |

Meeting Compliance Objectives in SharePoint® by AvePoint, Inc. February 2009 - (Free Research) This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient compliance strategy appropriate to their organizational needs.  (WHITE PAPER) READ ABSTRACT |

Building a Backup Strategy for SMBs by Dantz Development Corporation May 2004 - (Free Research) The guidelines in this white paper can help SMBs establish a reliable backup strategy that protects data and guarantees quick, easy,and accurate restores.  (WHITE PAPER)

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