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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more...
>> Discover more offerings from SAP America, Inc..

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd

October 27, 2009 - (Free Research)
Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application. 
(CASE STUDY) READ ABSTRACT |

Rightsizing Oracle Upgrade to EBS R12 with a Pre-Assessment Program by HCL Technologies Ltd.

June 2008 - (Free Research)
HCL offers pre-assessment services to its customers through its Pre - Assessment Methodology called AssessPRO™ which advices the customer on the benefits to switch over to latest versions of Oracle EBS R12. 
(WHITE PAPER) READ ABSTRACT |

The Global ICT Supplier Top 50 by ComputerWeekly.com

August 2012 - (Free Research)
This report from Booz & Co evalutes the 50 largest publicly traded suppliers of ITC products and services and assesses their readiness to meet the demands of an increasingly digital world. 
(ESSENTIAL GUIDE) READ ABSTRACT |

SAP GRC Access Control Solution by HCL Technologies Ltd.

May 2008 - (Free Research)
This white paper discusses how SAP Governance, Risk, and Compliance (GRC) Access Control allow organizations to collaboratively define and oversee SoD enforcement, role management and compliant provisioning. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for a Successful Upgrade Project by HCL Technologies Ltd.

July 2008 - (Free Research)
Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability. 
(ANALYST REPORT) READ ABSTRACT |

SAP Upgrade Assessment: Mitigating Risk of Upgrade Projects by HCL Technologies Ltd.

June 2008 - (Free Research)
This white paper examines the challenges and risks associated with SAP Upgrades and analyze how a SAP Upgrade Assessment could be used as a risk mitigation tool. 
(WHITE PAPER) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Data Centers - Owning vs. Outsourcing by HCL Technologies Ltd.

December 2010 - (Free Research)
Many factors are causing CIOs to wonder which is better: colocation, cloud computing or maintaining your own data center. Check out this month’s E-Zine from Enterprise CIO Decisions for expert opinions and advice on these important topics and learn best practices for managing your data center in this unpredictable economy. 
(EZINE)

Why Choice and Control are Critical to a Successful Cloud Strategy by IBM

June 2012 - (Free Research)
This whitepaper covers the reasons why some are hesitant to adopt the cloud and offers four tips for an effective cloud strategy. 
(WHITE PAPER) READ ABSTRACT |

Mobile Enterprise CIOs Talk Strategy by Cisco Systems, Inc.

April 2014 - (Free Research)
In this exclusive resource, business leaders discuss how they are formulating their mobile strategy to ensure success, providing helpful tips that you can apply to your own mobile initiatives. 
(WHITE PAPER)

Log Management: How to Develop the Right Strategy for Business and Compliance by Dell SecureWorks UK

August 2010 - (Free Research)
Organisations need a business-based approach to creating a log management strategy that will help them detect attacks, deal with mounds of data collected by network and security devices, and meet compliance requirements. This white paper will outline a five step process which will help reduce the complexity of this process. 
(WHITE PAPER) READ ABSTRACT |

Seven Ways To Create An Unbeatable Enterprise Mobility Strategy by CA Technologies.

April 2014 - (Free Research)
This informative resource discusses seven ways in which you can build a mobile strategy for your organization that will help you improve productivity, efficiency and collaboration. 
(WHITE PAPER) READ ABSTRACT |

How Metrics Can Save Your Corporate Strategy by Hewlett-Packard Limited

March 2014 - (Free Research)
Consult the following brief white paper to uncover how with the right BI framework and metric measuring ability, you can monitor the entire life cycle of your corporate goals, ultimately enabling a successful execution. 
(WHITE PAPER) READ ABSTRACT |

4 Reasons to Keep Tape as Part of Your Back-Up Strategy by Iron Mountain

December 2012 - (Free Research)
Access this brief paper to uncover 4 reasons to keep tape as part of your backup strategy. 
(WHITE PAPER) READ ABSTRACT |

7 Things Retailers Should Know About Multi-channel Self-Service by Aspect

March 2014 - (Free Research)
Businesses across all industries are realizing the importance of incorporating multi-channel self-service into their contact center strategies, especially retailers. As of a 2012 research report, over 93% of retailers had implemented some sort of self-service -- and that percentage can only increase. 
(WHITE PAPER) READ ABSTRACT |

Business Goals Must Drive Integration Strategy by IBM

March 2014 - (Free Research)
This e-guide outlines how to construct business goals to drive integration strategy and discover a better collaboration tactic for a new era of application integration. Also, get advice from expert analysts about how to use business-oriented integration technologies. 
(EGUIDE) READ ABSTRACT |

Intel IT Data Center Solutions: Strategies to Improve Efficiency by Dell, Inc. and Intel®

March 2011 - (Free Research)
Intel’s new data center strategies shift the emphasis away from reducing the number of physical data center facilities to, instead, focusing on approaches that leverage the full potential of their data centers worldwide, enabling a nominal cost savings of about USD 1 billion by 2014. 
(WHITE PAPER) READ ABSTRACT |

Balancing Cost, Risk and Complexity in Your Disaster Recovery Strategy by CommVault Systems, Inc.

February 2014 - (Free Research)
This guide goes over the requirements for a suitable Disaster Recovery strategy and highlights the fact that traditional backup plans aren't capable of dealing with new technologies. 
(WHITE PAPER) READ ABSTRACT |

IPv6 Transition Planning and Strategies for DHCP and DNS by Cisco Systems, Inc.

August 2011 - (Free Research)
IPv4 addresses are running out and service providers need to make immediate decisions regarding deployment of IPv6. This paper will outline strategic considerations and approaches to the transition to IPv6 in a service provider environment. 
(WHITE PAPER) READ ABSTRACT |

ESG: How to Build a Strategic Archive by CommVault Systems, Inc.

February 2013 - (Free Research)
Read this informative white paper to learn the benefits of implementing a strategic archive strategy to improve efficiency, cut costs and lower security risks while also keeping up with extreme data growth. 
(WHITE PAPER) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Enterprise Collaboration Strategy: Tips for Success and Best Practices for Making the Business Case by Jive Software

March 2014 - (Free Research)
Access the following expert e-guide to join Dawn Lacallade, the director of social strategy and content programming at LiveWorld in San Jose, Calif., to explore the top 10 tips for enabling a successful enterprise collaboration strategy. 
(EGUIDE) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

How To Successfully Achieve Records Management Compliance and Strategy by Iron Mountain

March 2014 - (Free Research)
The following e-guide, created by the experts at SearchCompliance.com offers advice and tips on navigating the records management landscape as well as how to best assure records management compliance. Read on to learn more. 
(EGUIDE) READ ABSTRACT |

Executing Your Strategy 5: Engagement by ComputerWeekly.com

February 2014 - (Free Research)
This is the fifth of a six part guide which explains the key steps of the Strategic Execution Framework, developed by the Stanford Advanced Management Programme. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Executing your strategy 4: Synthesis by ComputerWeekly.com

January 2014 - (Free Research)
This is the fourth of six part guide which explains the key steps of the Strategic Execution Framework, developed by the Stanford Advanced Management Programme. 
(ESSENTIAL GUIDE) READ ABSTRACT |

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