This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn. 

Not every BI provider seeks to serve the scalable enterprise, but those that do must meet certain scalability criteria that are common to nearly every enterprise. This investigation exposes key scalability requirements for BI, and examines how the world's most widely used BI solution— notably, one that's open source— meet these requirements. 

Like the idea of cloud computing but seek a provider that supports the applications you already have? How can you be sure you get the needed security with an external cloud? Learn how IT organizations can extend their virtualized environment to the secure Enterprise Cloud to improve business agility, ensure security and manage costs. 

This white paper explores the need for uptime, explains the three components that contribute to uptime, reviews some of the problems with existing enterprise server management, provides a clear definition of clustering, and finally gives an honest explanation of what it can and can’t offer your organization. 

The communications provider landscape is evolving as the demand for data—in fixed locations and on the move—outstrips the still growing demand for voice communications. 

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 

Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. 

While insurers have invested in automating high volume decisions, most are not leveraging advanced analytics and other data-driven strategies to improve pricing decisions and cross-channel opportunities.  In this white paper, FICO describes how to use business rules management systems as a core technology to improve revenue while controlling costs. 

Read this white paper for a discussion of the business case for data archiving as the first step in an SAP ILM strategy; strategies for Data Archiving, Retention Management and the Retention Warehouse strategy for legacy decommissioning in SAP; and Dolphin’s best‐practices approach to an effective, long-term ILM strategy. 

The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 

In this webcast, industry analyst Mark Bowker will begin his presentation on where virtualization is headed including developments towards cloud computing. 

This presentation transcript explores effective products and strategies for implementing virtualization. Learn how to choose the right tools and approaches and calculate your organization’s virtualization investment.