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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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SOA and BPM: A Process Centric Approach - Part 1 Background and Basic by Oracle Corporation

June 01, 2009 - (Free Research)
In a process centric approach to SOA and BPM, perspectives of strategy, systems, business and technology can be incorporated in order to achieve successful change in business processes - discussed here as Service-Oriented Computing (SOC) as a way of gaining a better view on SOA in relation to BPM. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Practical Implementation of BPM & SOA, Part II by Oracle Corporation

June 01, 2009 - (Free Research)
In a process centric approach to SOA and BPM, perspectives of strategy, systems, business and technology can be incorporated in order to achieve successful change in business processes. Discussed here is methodology, best practices and experiences. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

AppSense User Virtualization Platform by AppSense

July 26, 2011 - (Free Research)
Among a number of important changes to the enterprise computing environment, none are perhaps as impactful as those surrounding the end user. Take a look at this resource to learn how user virtualization is the key to offering your end-user community an effective and consistent computing experience, no matter the location, device or application. 
(WHITE PAPER) READ ABSTRACT |

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy by Genesys

December 31, 2012 - (Free Research)
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. 
(CASE STUDY) READ ABSTRACT |

Mobility now the starting place for SAP application development by SAP America, Inc.

December 07, 2012 - (Free Research)
The user-driven nature of mobile applications is playing a huge part in the services and technologies that SAP is offering to help its enterprise customers mobilize their operations. Read this brief expert e-guide to learn how SAP's user experience-centric mobile tools and strategies will impact developers and end-users. 
(EGUIDE) READ ABSTRACT |

Driving IT help desk efficiency with customer-centric remote support by GoToAssist

May 01, 2008 - (Free Research)
Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. 
(WHITE PAPER) READ ABSTRACT |

Marketing strategies to improve customer understanding by OpenText

June 19, 2012 - (Free Research)
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding. 
(EGUIDE) READ ABSTRACT |

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation

July 2006 - (Free Research)
Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Optimising networks for cloud computing and virtualisation by ComputerWeekly.com

May 2012 - (Free Research)
This six-page Computer Weekly Buyer's Guide to cloud networking highlights the factors CIOs and senior IT professionals need to consider as they plan their networking  strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

10 Reasons You Need Network and Application Visibility by Riverbed Technology, Inc.

December 2010 - (Free Research)
Riverbed Cascade provides enterprise-wide network and application visibility with a full set of application-centric, site-centric, and business-centric views. 
(WHITE PAPER) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 
(WHITE PAPER) READ ABSTRACT |

Network Evolution E-Zine: Adopting an Application-Centric Architecture by AdvizeX Technologies

October 2011 - (Free Research)
This E-Zine examines how networking professionals view applications and how their jobs have changed as a result of a network-centric view. 
(EZINE)

Gartner: Five trends that will affect your cloud strategy by ComputerWeekly.com

April 2012 - (Free Research)
Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities. 
(ANALYST BRIEF) READ ABSTRACT |

Enable Project-Centric Manufacturing with Business Software by IFS

June 2008 - (Free Research)
Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously. 
(WHITE PAPER) READ ABSTRACT |

Strong Authentication: Securing Identities and Enabling Business by Aladdin Knowledge Systems

April 2008 - (Free Research)
This white paper examines the ways that strong authentication solutions can protect sensitive company data and help companies achieve compliance, bring in more business, and reduce costs. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly - 10 January 2012: What’s in store for IT this year? by ComputerWeekly.com

January 2012 - (Free Research)
In this week’s issue of Computer Weekly, we look at the key trends and technologies that will be on IT leaders’ agenda in 2012. Our first Buyer’s Guide of the year examines how IT consumerisation will affect business technology; and Home Office IT director Denise McDonagh tells us why government IT isn’t working. Download the new issue now. 
(EZINE)

IT in Europe: Adopting an Application-Centric Architecture by SearchSecurity.com

November 2011 - (Free Research)
Enterprise networking has shifted from focusing on infrastructure to concentrating on the delivery of the applications that help users do their jobs. Uncover how networking professionals view applications and how their jobs have changed as a result of a network-centric view. 
(EZINE) READ ABSTRACT |

Strategic Data Center Transformation: Clouds, Tiers and Virtualization Converge for a Service Centric Model by GlassHouse Technologies (UK) Ltd.

March 2011 - (Free Research)
Data centres today are undergoing a dramatic shift in terms of the design objectives, technology options and configurations, and functional requirements. This GlassHouse white paper discusses a comprehensive strategy consisting of key interdependent elements that need to be thoughtfully planned. 
(WHITE PAPER) READ ABSTRACT |

Moving Towards Customer-Centric Pricing: From Strategy to Implementation, the New Opportunities for Banks to Compete in the Current Economic Downturn by IBM

December 2010 - (Free Research)
Pricing is a strategic weapon for acquiring new customers and, as importantly, retaining existing ones. As such, effective and innovative pricing strategies are crucial for banks to achieve organic growth. This white paper argues that banks need more than ever technologies such as the BRMS to effectively manage their pricing policies. 
(WHITE PAPER) READ ABSTRACT |

Drive Sustainable, Profitable Growth through CRM: 8 Golden Rules to Turn Your Company into a Customer-Centric Enterprise by SAP America, Inc.

May 2008 - (Free Research)
To make the most of customer relationships, organizations should consider a basic set of CRM principles that we at SAP have identified based on the successful strategies of best-run companies. 
(WHITE PAPER) READ ABSTRACT |

HP 3PAR StoreServ Storage designed for mission-critical high availability by HP & Intel®

November 2012 - (Free Research)
This white paper describes a storage approach designed to deliver 99.999 percent availability, giving you the optimal performance you need. Inside, discover other solution benefits, including rapid recovery from failed disks, automated OSSA, resilient enterprise RAID levels, and more. 
(WHITE PAPER) READ ABSTRACT |

Maintaining Control & Compliance in the Cloud with Data-Centric Security by SafeNet, Inc.

March 2010 - (Free Research)
With promises of flexibility, ease of use, and lower costs, Service Oriented Architectures (SOA) and Virtualization are leading IT to the new outsourced computing model known as Cloud. This session will provide details on the impact of Cloud on information security and the data-centric solutions for specific use-cases. 
(WEBCAST) READ ABSTRACT |

Customers, Not Cars, Now Drive Auto Importer’s Strategy by SAP America, Inc.

July 2011 - (Free Research)
This case study spotlights Colmobil Corp., one of Israel's leading importer and distributor of cars, trucks and buses, and their experience reorganizing their business around customers instead of vehicles. Inside, discover the tools they used to help them with this transformation, as well as the impressive results. 
(CASE STUDY) READ ABSTRACT |

Migrating enterprise apps to the Cloud by AppZero

May 2013 - (Free Research)
Download this white paper to explore the top strategies and options when migrating your enterprise applications from the data center to the cloud along with the core benefits and challenges. 
(WHITE PAPER) READ ABSTRACT |

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