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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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IBM System x and BladeCenter Running Red Hat Enterprise Linux by Red Hat & IBM

June 09, 2011 - (Free Research)
This white paper describes how running Red Hat Enterprise Linux and IBM System x together can dramatically transform your organization into a faster and more resilient enterprise. Learn how this platform will evolve your IT strategy and minimize your total cost of ownership (TCO). 
(WHITE PAPER) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 23, 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
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Hybrid IT Service Management by FrontRange Solutions Inc.

June 28, 2013 - (Free Research)
This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more. 
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Multi-channel Marketing Hits the Wall by Neolane Inc.

October 2008 - (Free Research)
This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers. 
(WHITE PAPER)

1-Stop Connections achieves virtualized storage and server consolidation resulting in improved performance by 400 percent by Dell, Inc. and Intel®

July 2011 - (Free Research)
This white paper presents a case study of an organization that deployed Dell PowerEdge servers and Dell EqualLogic SAN with Citrix XenServer server virtualization in order to improve their IT infrastructure and increase uptime. 
(WHITE PAPER) READ ABSTRACT |

NetMRI -- Take Control of Network Configurations and Changes by Netcordia

September 2009 - (Free Research)
Network change is the number one cause of performance related issues. NetMRI helps reduce cost by automating network change, improve service quality by managing network configurations and mitigate risk by ensuring a compliant network. Check out this free trial download to learn more. 
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Government Department saves millions in one of the world's largest modernizations by HP

October 2011 - (Free Research)
This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration. 
(CASE STUDY) READ ABSTRACT |

Dell EqualLogic™ PS Series and Microsoft WS2008 Hyper-V by Dell | EqualLogic

December 2008 - (Free Research)
The Dell EqualLogic™ PS Series can provide a fully virtualized storage infrastructure that delivers high availability, resiliency, flexibility, and scalability that is simple and cost-effective to deploy, manage and grow. 
(WHITE PAPER) READ ABSTRACT |

Integrating Dell Equallogic™ Sans with Citrix XENSERVER: Realizing Virtualization’s Full Potential by Dell | EqualLogic

November 2008 - (Free Research)
XenServer enables consolidation of server and other infrastructure resources, by combining servers and storage into resource pools that can be apportioned to the applications with the highest business need. 
(WHITE PAPER) READ ABSTRACT |

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM

December 2008 - (Free Research)
This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns? 
(WHITE PAPER) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM

February 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

Leveraging the Value Proposition of SOA: How Enterprise Architecture Helps Organizations Analyze and Develop Their Services Strategy by Telelogic, An IBM Company

May 2007 - (Free Research)
This paper discusses SOA as more than a technology. SOA is an architectural principle that opens the door to using IT technology in new ways to help improve efficiency and productivity and provide value to both providers and consumers of services. 
(WHITE PAPER) READ ABSTRACT |

Increasing the efficiency of case file coordination in social services by IBM

June 2011 - (Free Research)
Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing. 
(WHITE PAPER) READ ABSTRACT |

eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience by Oracle Corporation

January 2009 - (Free Research)
Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy. 
(EBOOK) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM

February 2012 - (Free Research)
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. 
(EGUIDE) READ ABSTRACT |

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs by BMC Software, Inc.

June 2009 - (Free Research)
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..” 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Reduce Costs and Drive Higher Efficiencies in Government by IBM

June 2011 - (Free Research)
This white paper describes five cost reduction strategies, supported by concrete examples of government agencies that have improved quality of services to citizens while cutting costs. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc.

September 2010 - (Free Research)
By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered. 
(WHITE PAPER) READ ABSTRACT |

Improve Organizational Communications by Cisco Systems, Inc.

October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Learn about a collaboration platform that allows for improved employee communication and productivity. 
(WHITE PAPER)

Business Process Management and Enterprise Architecture for Better Business Outcomes by IBM

June 2010 - (Free Research)
This webcast explores how WebSphere and IBM Rational work together to help businesses achieve strategic objectives with reduced risk and cost and also for translating business vision and strategy into architectural change. 
(WEBCAST) READ ABSTRACT |

Successful Strategies For Business Process Integration by Oracle Corporation

July 2012 - (Free Research)
<p>Business processes and their effectiveness are what differentiate your company from your competitors. If you can successfully manage your processes you are able to increase efficiency, improve customer service, and deliver new products faster. Watch this webcast to learn how to put your best foot forward when it comes to BPM.</p> 
(WEBCAST) READ ABSTRACT |

Distributed Capture Platforms: Reducing Costs, Removing Bottlenecks and Mitigating Risks by EMC Corporation

August 2008 - (Free Research)
Remote workforces are a growing trend that has documentation implications on your business processes. This paper explores that, placing special emphasis on a distributed capture strategy for resolving remote workforce-related issues. 
(WHITE PAPER) READ ABSTRACT |

How to Beat the Cost of Compliance by Optimizing your Data Across its Lifecycle with IBM System z® by IBM

March 2011 - (Free Research)
In this webcast you’ll learn how to lower costs through optimizing your organization’s data, thereby improving the efficiency of your business processes and applications. With intelligent archiving and thorough backup-and-restore strategies, you can further reduce costs and risks to your business. 
(WEBCAST)

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation

July 2006 - (Free Research)
Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

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