Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc. February 22, 2008 - (Free Research) This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.  (WHITE PAPER) READ ABSTRACT |

The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations.  (WHITE PAPER) READ ABSTRACT |

Channel Strategies E-Zine: April 2010/ No.1 by SearchITChannel.com March 2010 - (Free Research) VARs and integrators know their stuff when it comes to their key technologies and vertical markets. In the inaugural issue of Channel Strategies E-zine, learn how to build brand awareness among potential customers to make sure word spreads about your company's skills and expertise.  (EZINE)

Presentation Transcript: Customer Experience Focused Transformation by Alcatel-Lucent April 2011 - (Free Research) This presentation transcript discusses Telecom Service Provider Transformations as well as business strategies and models to improve quality of experience, including customer experience management planning and the role-managed services can play in this transformation.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Using Social Gaming to Drive Engagement: Insights and Best Practices for Brand Managers by Oracle Corporation August 2012 - (Free Research) Access this insightful white paper presenting eight best practices and two case studies highlighting ways marketers can use social games to build brand recognition.  (WHITE PAPER) READ ABSTRACT |

Social Media Analytics - Making Customer Insights Actionable by IBM May 2011 - (Free Research) This white paper will examine the role social media can play in presenting a more strategic view of customer data and how the right combination of technologies can deliver insight to help companies more effectively meet perpetually shifting consumer demands expressed through, and influenced by, these dynamic communication channels.  (WHITE PAPER) READ ABSTRACT |

Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace? by Oracle Corporation October 2009 - (Free Research) This white paper highlights some of the issues that reduce or increase the effectiveness of customer loyalty programs and suggests a solution that offers tips for building a more loyal customer base.  (WHITE PAPER) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.  (EGUIDE) READ ABSTRACT |

Corporate-wide customer analytics strategy doesn’t start with data, tools by IBM September 2011 - (Free Research) In this expert e-guide you'll learn best practices to better understand what data is right for your analytics projects and tips to start a successful customer analytics strategy.  (EGUIDE) READ ABSTRACT |

Buy. Smarter. Redefining commerce in the age of the customer by IBM May 2012 - (Free Research) Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.  (WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect December 2012 - (Free Research) You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.  (WHITE PAPER) READ ABSTRACT |

Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation September 2012 - (Free Research) Today, many businesses are looking for ways to reduce customer service costs without sacrificing satisfaction – and most companies are finding it challenging. Read this vendor e-book to learn how adding knowledge management to your customer service strategy can reduce costs while increasing agent productivity and customer satisfaction.  (EBOOK) READ ABSTRACT |

A more social contact center by Salesforce.com March 2012 - (Free Research) In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.  (EGUIDE) READ ABSTRACT |

HP Client Engagement for Wealth Managers by Hewlett-Packard Limited September 2012 - (Free Research) A staggering 75 % of people leave their parents' wealth managers services. Learn to meet the challenges posed by today's new breed of clients by leveraging customer relationship management (CRM) applications, such as addressing today's pain points, functionality that meets your needs, transforming risks to your client base, and more.  (WHITE PAPER) READ ABSTRACT |

Seven Power Lessons for Customer Experience Leaders by Oracle Corporation UK Ltd September 2012 - (Free Research) Delivering a stellar customer experience can mean the difference between remaining competitive and going out of business in today's hyper-competitive, hyper-connected business world. Read this paper to learn 7 ways to improve your customer experience management (CEM) strategy and how to avoid common CEM pitfalls.  (WHITE PAPER)

Running IT as a Business: Seven Steps to Aligning IT with the Business by SAS Institute Inc. June 2011 - (Free Research) This white paper outlines the 7 steps to aligning IT with the business. Find out what they are and how they can help your business provide customer-driven results.  (WHITE PAPER) READ ABSTRACT |

The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience.  (WHITE PAPER)

Deliver Extraordinary Customer Service by Oracle Corporation UK Ltd December 2012 - (Free Research) Exceptional customer service starts with providing a great customer experience – but meeting the demands and expectations of today's consumers is harder than ever before. Read on to learn how the right customer relationship management technology can help and learn 6 practical ways to significantly enhance your customer service strategies.  (WHITE PAPER)

The Next-Generation Contact Center by Aspect October 2012 - (Free Research) Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.  (WHITE PAPER) READ ABSTRACT |

The Business Value of CX: Attracting New Customers by Oracle Corporation UK Ltd December 2012 - (Free Research) You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants  and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.  (VIDEO)

The Business Value of CX: Deliver a Great Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations.  (VIDEO)

Customer Experience for Marketing: Oracle Commerce Solutions by Oracle Corporation UK Ltd December 2012 - (Free Research) Today, customers hold the buying power – not marketing. In fact, research shows that 73% of customers will be loyal to brands that deliver a great customer experience. Read this paper to discover how the customer experience is driving business value and learn the 3 key principles  of delivering an exceptional experience.  (WHITE PAPER)

How to Stop Webpage Speed from Killing your Marketing by Limelight Networks, Inc. April 2012 - (Free Research) The time it takes your website to load could be negatively impacting customer retention and causing lost revenue. Aberdeen Group reported that a 1 second delay in page loading time can result in a 16% drop in customer satisfaction and 11% fewer page views. Read on to learn how to mitigate this challenge with front-end optimization.  (WHITE PAPER) READ ABSTRACT |

The Social Business: Advent of a new age by IBM February 2011 - (Free Research) This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more.  (WHITE PAPER) READ ABSTRACT |

Is Social Media Transforming Your Business? by Oracle Corporation March 2012 - (Free Research) It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.    (WHITE PAPER) READ ABSTRACT |

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