Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

8 Essentials of Business Analytics by SAS Institute Inc. July 29, 2010 - (Free Research) Leading banks use business analytics to predict and prevent credit fraud, saving millions. Retailers use business analytics to predict the best location for stores and how to stock them. But these advanced business applications tell only part of the story. What's going on inside these market-leading companies that sets them apart?  (WHITE PAPER) READ ABSTRACT |

The Customer Loyalty Playbook: 4 Steps To Build Loyal, High-Value Customers by Oracle Corporation February 01, 2010 - (Free Research) The longer a customer is loyal, the more profit the company gains. Read this brief to learn four steps to help guide your customer loyalty strategy.  (WHITE PAPER) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

Leveraging Loyalty Data to Enhance the Cross-Channel Customer Experience by Oracle Corporation September 01, 2012 - (Free Research) In this 1to1® Executive Dialogue, industry experts discuss the steps business leaders should take to leverage loyalty programs, integrated CRM, and customer insights to deliver a unified, personalized, and relevant customer experience that maximizes customer loyalty.  (WHITE PAPER) READ ABSTRACT |

Buy. Smarter. Redefining commerce in the age of the customer by IBM May 01, 2012 - (Free Research) Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.  (WHITE PAPER) READ ABSTRACT |

Seven Power Lessons for Customer Experience Leaders by Oracle Corporation UK Ltd September 01, 2012 - (Free Research) Delivering a stellar customer experience can mean the difference between remaining competitive and going out of business in today's hyper-competitive, hyper-connected business world. Read this paper to learn 7 ways to improve your customer experience management (CEM) strategy and how to avoid common CEM pitfalls.  (WHITE PAPER)

Management Excellence: Leveraging Technology & Techniques by Oracle Corporation November 03, 2008 - (Free Research) This white paper describes a set of six management processes that lead organizations to become smarter, more agile, and better aligned—the key attributes of management excellence.  (WHITE PAPER) READ ABSTRACT |

Management Excellence: Leveraging Technology and Techniques by Oracle Corporation UK Ltd November 01, 2008 - (Free Research) One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.  (WHITE PAPER) READ ABSTRACT |

Managing at Petabyte Scale by NetApp June 01, 2012 - (Free Research) This resource outlines how to create a storage infrastructure that can be managed at the petabyte scale. Check it out to discover the attributes of such an infrastructure and learn how to turn them into actual features of your storage.  (WHITE PAPER) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.  (WHITE PAPER) READ ABSTRACT |

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America January 2009 - (Free Research) With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls.  (WHITE PAPER) READ ABSTRACT |

Tightening the Chain - Supply Chain Cost-Cutting Strategies by SAP America, Inc. August 2009 - (Free Research) Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Reverse Logistics Management-- An Effective Strategy for Revenue Maximization in CPG Industry by Wipro Technologies April 2009 - (Free Research) This paper presents an overview and introduction to reverse logistics and how to manage reverse logistics in the CPG industry in an efficient manner.  (WHITE PAPER) READ ABSTRACT |

Business Strategy for Cloud Providers: The Case for Potential Cloud Services Providers by IBM September 2009 - (Free Research) This paper is focused on helping those who want to emerge aswinners in the new cloud provider marketplace. Read on to learn tips for creating a winning cloud provider business strategy and model.  (WHITE PAPER) READ ABSTRACT |

Why Database Archiving Should Be Part of Your Enterprise DBMS Strategy by Clearpace Software August 2008 - (Free Research) Enterprises that archive their database often find more than one benefit to doing so, whether it’s business, infrastructure, or cost-related. In addition, the value of archiving grows considerably as it becomes easier to access  (WHITE PAPER) READ ABSTRACT |

What IBM RTC On Active Data Can Do For You by IBM August 2012 - (Free Research) This short video with IBM's VP-Portfolio Strategy Ed Walsh discusses data compression proficiency and the attributes of the Real Time Compression Technology on active data. Watch now to learn more.  (WEBCAST) READ ABSTRACT |

Rethinking VDI: The Role of Client-Hosted Virtual Desktops by Virtual Computer, Inc. February 2011 - (Free Research) This paper examines how personal computers are now an essential business tool in most organizations. But as the PC assumes an increasingly critical role in everyday business activity, the demands on IT staff are greatly intensified.  (WHITE PAPER) READ ABSTRACT |

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation July 2006 - (Free Research) Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.  (WHITE PAPER) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution November 2010 - (Free Research) Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more.  (EBOOK) READ ABSTRACT |

Data Center Servers and Storage E-Book Chapter 1: Selecting a Server for Virtualization by Dell, Inc. and Intel® March 2010 - (Free Research) Selecting a new server is always a crucial call, but virtualization adds some wrinkles that administrators must be aware of. This first chapter outlines the selection criteria with special emphasis on hardware attributes that demand serious consideration in a virtual environment.  (EBOOK)

Top 10 Root Causes of Data Quality Problems by Talend August 2011 - (Free Research) This white paper discusses the top ten root causes of data quality problems and suggests steps the business can implement to prevent them.  (WHITE PAPER) READ ABSTRACT |

Sybase IQ "Quick Start Guide" by Sybase, an SAP company August 2012 - (Free Research) Read this white paper to learn the advantages of column-based databases, and see if it's right for your organization. Some of the key findings include how column-based databases perform faster and require less maintenance, while also performing better with analytic applications.  (WHITE PAPER) READ ABSTRACT |

The Best Strategies for a Successful CRM Strategy Implementation by Epicor Software Corporation May 2011 - (Free Research) How to have a successful customer relationship management (CRM) implementation.  (WHITE PAPER) READ ABSTRACT |

Using Oracle In-Memory Database Cache to Accelerate the Oracle Database by Oracle Corporation July 2009 - (Free Research) Read this white paper to learn how Oracle In-Memory Database Cache significantly reduces response time, while improving overall application throughput, by bringing data closer to the application, and by processing queries in an in-memory database.  (WHITE PAPER) READ ABSTRACT |

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