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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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8 Essentials of Business Analytics by SAS

July 29, 2010 - (Free Research)
Leading banks use business analytics to predict and prevent credit fraud, saving millions. Retailers use business analytics to predict the best location for stores and how to stock them. But these advanced business applications tell only part of the story. What's going on inside these market-leading companies that sets them apart? 
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The Customer Loyalty Playbook: 4 Steps To Build Loyal, High-Value Customers by Oracle Corporation

February 01, 2010 - (Free Research)
The longer a customer is loyal, the more profit the company gains. Read this brief to learn four steps to help guide your customer loyalty strategy. 
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Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
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Buy. Smarter. Redefining commerce in the age of the customer by IBM

May 01, 2012 - (Free Research)
Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers. 
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10 Tips for Moving Social Media and Mobile Marketing out of Silos by IBM

November 30, 2013 - (Free Research)
In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels. 
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Management Excellence: Leveraging Technology & Techniques by Oracle Corporation

November 03, 2008 - (Free Research)
This white paper describes a set of six management processes that lead organizations to become smarter, more agile, and better aligned—the key attributes of management excellence. 
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Management Excellence: Leveraging Technology and Techniques by Oracle Corporation UK Ltd

November 01, 2008 - (Free Research)
One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence. 
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Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research)
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. 
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Tightening the Chain - Supply Chain Cost-Cutting Strategies by SAP America, Inc.

August 2009 - (Free Research)
Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction. 
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Reverse Logistics Management-- An Effective Strategy for Revenue Maximization in CPG Industry by Wipro Technologies

April 2009 - (Free Research)
This paper presents an overview and introduction to reverse logistics and how to manage reverse logistics in the CPG industry in an efficient manner. 
(WHITE PAPER) READ ABSTRACT |

Business Strategy for Cloud Providers: The Case for Potential Cloud Services Providers by IBM

September 2009 - (Free Research)
This paper is focused on helping those who want to emerge aswinners in the new cloud provider marketplace. Read on to learn tips for creating a winning cloud provider business strategy and model. 
(WHITE PAPER) READ ABSTRACT |

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America

January 2009 - (Free Research)
With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls. 
(WHITE PAPER) READ ABSTRACT |

Why Database Archiving Should Be Part of Your Enterprise DBMS Strategy by Clearpace Software

August 2008 - (Free Research)
Enterprises that archive their database often find more than one benefit to doing so, whether it’s business, infrastructure, or cost-related. In addition, the value of archiving grows considerably as it becomes easier to access 
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Rethinking VDI: The Role of Client-Hosted Virtual Desktops by Virtual Computer, Inc.

February 2011 - (Free Research)
This paper examines how personal computers are now an essential business tool in most organizations. But as the PC assumes an increasingly critical role in everyday business activity, the demands on IT staff are greatly intensified. 
(WHITE PAPER) READ ABSTRACT |

Data Center Servers and Storage E-Book Chapter 1: Selecting a Server for Virtualization by Dell, Inc. and Intel®

March 2010 - (Free Research)
Selecting a new server is always a crucial call, but virtualization adds some wrinkles that administrators must be aware of. This first chapter outlines the selection criteria with special emphasis on hardware attributes that demand serious consideration in a virtual environment. 
(EBOOK)

IDC: The Intelligent Integrated Enterprise Advantage by Red Hat

March 2013 - (Free Research)
In this IDC report, explore how you can transform your business into an intelligent integrated enterprise, in order to deliver more efficient processes and better serve your customers. 
(ANALYST REPORT) READ ABSTRACT |

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation

July 2006 - (Free Research)
Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Sybase IQ "Quick Start Guide" by Sybase, an SAP company

August 2012 - (Free Research)
Read this white paper to learn the advantages of column-based databases, and see if it's right for your organization. Some of the key findings include how column-based databases perform faster and require less maintenance, while also performing better with analytic applications. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Customer Experience Focused Transformation by Alcatel-Lucent

April 2011 - (Free Research)
This presentation transcript discusses Telecom Service Provider Transformations as well as business strategies and models to improve quality of experience, including customer experience management planning and the role-managed services can play in this transformation. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Using Oracle In-Memory Database Cache to Accelerate the Oracle Database by Oracle Corporation

July 2009 - (Free Research)
Read this white paper to learn how Oracle In-Memory Database Cache significantly reduces response time, while improving overall application throughput, by bringing data closer to the application, and by processing queries in an in-memory database. 
(WHITE PAPER) READ ABSTRACT |

Using Oracle In-Memory Database Cache to Accelerate the Oracle Database by Oracle Corporation

July 2009 - (Free Research)
Read this white paper to learn how Oracle In-Memory Database Cache significantly reduces response time, while improving overall application throughput, by bringing data closer to the application, and by processing queries in an in-memory database. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Changing the Economics of Storage Infrastructure with Virtualization by LSI and presented by HP

May 2009 - (Free Research)
In these hard economic times, so much information is already out there about how to bring down the costs of storage infrastructures, but none of them describe how the design of a flexible and agile (adaptive) infrastructure actually facilitates these potential savings. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

SearchCRM.com Solution Spotlight: Social media driving CRM strategies by IBM

February 2014 - (Free Research)
Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc. 
(EGUIDE) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 
(WHITE PAPER) READ ABSTRACT |

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