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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Cloud Initiatives: Testing tips & what to put in the cloud by F5 Networks

December 14, 2011 - (Free Research)
This SearchCloudStorage.com E-Guide outlines a number of non-strategic applications that can be the first to go into the cloud. Also learn about storage vendors who are making “testing the cloud” a possibility and why this approach could become a large part of IT strategies in the very near future. 
(EGUIDE) READ ABSTRACT |

Cloud Storage: A list of applications to move there now by SearchStorage.com

May 18, 2012 - (Free Research)
Prioritizing what your company puts into the cloud can be confusing - this expert tip guide can help you sort it out. 
(EGUIDE) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 13, 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Presentation Transcript: Save Money with Cloud Computing and Google Apps by Google Apps

January 19, 2011 - (Free Research)
Read this transcript, as Google Apps Expert, Rhonda Stites, walks through a simple financial model that evaluates the savings in adopting Google Apps. You will hear about real customers and their experiences. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Save Money with Cloud Computing and Google Apps by Google Apps

June 11, 2010 - (Free Research)
Read this transcript, as Google Apps Expert, Rhonda Stites, walks through a simple financial model that evaluates the savings in adopting Google Apps. You will hear about real customers and their experiences. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Establish a Strategic Advantage in Managing Change by IBM

August 17, 2010 - (Free Research)
Join Sue Green, Market Manager for IBM Rational Systems at this webcast as she shows you a structured approach to seizing opportunity and managing change amid the fast pace world and complexity of smarter product development. 
(WEBCAST)

Ten Ways to Establish a Strategic Advantage in Managing Change by IBM

June 17, 2009 - (Free Research)
This paper offers ways that companies can establish a strategic advantage in managing change. It suggests a structured approach to managing change amid the complexity of smarter product development in which the rapid evolution of software plays a major part. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 6 September 2011: Download the latest issue of the UK’s leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com

September 06, 2011 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at HP's strategic shake-up, and ask what it means for the supplier's customers and the UK IT industry as a whole. We also discuss a major research study into why IT projects go wrong, and start our latest Buyer's Guide, about business intelligence. Download the new issue now. 
(EZINE)

Taking a Strategic Approach to Enterprise Mobility by Sybase, an SAP company

September 03, 2009 - (Free Research)
This webcast discusses everything you need to know about adopting a Mobile Enterprise Application Platform, such as the true value of adopting a Mobile Enterprise Application Platform, the trends you need to be tracking, and how to take a strategic approach to deployment. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business Enabler or IT Convenience? by IBM

October 20, 2009 - (Free Research)
This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Six Solutions for What's Keeping Executives Up at Night by Citrix Online- GoToAssist

October 06, 2011 - (Free Research)
This comprehensive white paper highlights six solutions to the issues support executives face on a daily basis. 
(WHITE PAPER) READ ABSTRACT |

The Information Agenda: Rapidly Leveraging Information as a Trusted Strategic Asset for Competitive Advantage by IBM India Pvt. Ltd

December 13, 2010 - (Free Research)
This paper will discuss how organizations using an Information Agenda can greatly improve their organizations' ability to identify and manage risk, meet regulatory requirements, speed new products and services to market and enhance customer service. 
(WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
(BOOK) READ ABSTRACT |

A Success Model For CRM Integration by Scribe Software Corporation

May 2013 - (Free Research)
Access this informative white paper to learn how effectively integrating CRM applications into the enterprise can help you turn CRM into a strategic asset, creating actionable advantage for sales and service teams. 
(WHITE PAPER) READ ABSTRACT |

The Move Toward IT Service Management (ITSM) Mobilization by BlackBerry

February 2010 - (Free Research)
IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey. 
(ANALYST REPORT) READ ABSTRACT |

Business Intelligence: The Strategic Imperative for CIOs by Information Builders Inc. (E-mail this company)

September 2007 - (Free Research)
The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power. 
(WHITE PAPER) READ ABSTRACT |

Social Media Analytics - Making Customer Insights Actionable by IBM

May 2011 - (Free Research)
This white paper will examine the role social media can play in presenting a more strategic view of customer data and how the right combination of technologies can deliver insight to help companies more effectively meet perpetually shifting consumer demands expressed through, and influenced by, these dynamic communication channels. 
(WHITE PAPER) READ ABSTRACT |

SAS® Strategic Performance Management by SAS

September 2008 - (Free Research)
SAS Strategic Performance Management facilitates the creation, communication and execution of strategy - promoting focus, alignment and agility throughout the organization. 
(WEBCAST) READ ABSTRACT |

Maximizing Customer Value with Oracle Business Intelligence Applications by Oracle Corporation

December 2007 - (Free Research)
This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet. 
(WHITE PAPER) READ ABSTRACT |

7 Criteria to Consider When Embedding BI by Tableau Software

August 2010 - (Free Research)
Though there’s no simple answer to “buy or build,” there are criteria — seven, in fact, that can guide you to make a well informed decision. This paper helps you identify and evaluate each one. 
(WHITE PAPER) READ ABSTRACT |

Contact Center's Strategic Role Within Broader CEM Initiatives by Five9

March 2014 - (Free Research)
This expert e-guide provides best practices for connecting the contact center and IT departments for stronger collaboration and overall CEM success.  Learn more about the strategic role the contact center can play in overall CEM initiatives by reading now. 
(EGUIDE) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM

February 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 
(EGUIDE) READ ABSTRACT |

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation

February 2008 - (Free Research)
The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success. 
(WEBCAST) READ ABSTRACT |

Increasing Business Efficiency and End-User Productivity by Oracle Corporation

July 2009 - (Free Research)
The following report features Michael Fauscette, group vice president of IDC's Software Business Solutions research, answering questions posed by Oracle's customers regarding business efficiency and end-user productivity. 
(ANALYST REPORT) READ ABSTRACT |

Websites are Dead. Long Live Digital Presence by Limelight Networks, Inc.

October 2012 - (Free Research)
In this resource, learn why the website as you know it is dead, and find guidance to help you engage and interact with customers through your content and build a stronger digital presence. 
(WHITE PAPER) READ ABSTRACT |

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