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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Apply the power of CRM to build customer loyalty by Infor CRM

February 07, 2012 - (Free Research)
This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. 
(EGUIDE) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 24, 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Sybase PowerDesigner 15.0 by Sybase, an SAP company

March 2008 - (Free Research)
The industry leading data modeling tool and an enterprise modeling and design solution, PowerDesigner, helps implement effective enterprise architecture and brings powerful models to create and manage your IT infrastructure. 
(DEMO) READ ABSTRACT |

Presentation Transcript of APM Best Practices: Real-World Examples of Successful APM Strategies by Hewlett-Packard Company

August 2010 - (Free Research)
This presentation transcript explains how organizations can reduce service disruptions and improve IT management through application and performance monitoring. Discover tools that can be leveraged to lower infrastructure costs while delivering other business benefits. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

How Financial Firms Can Improve Business Integration Capabilities and Increase Straight-Through Processing Efficiency by Sterling Commerce, An IBM Company

September 2009 - (Free Research)
This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units. 
(WHITE PAPER) READ ABSTRACT |

Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG)

June 2010 - (Free Research)
This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat. 
(WHITE PAPER) READ ABSTRACT |

Buckle Up (On the Road to IFRS) Straight Talk Book Series by Deloitte

July 2009 - (Free Research)
The 11th book in our Straight Talk series helps executives understand the implications of IFRS and their role in addressing the associated changes. The publication also offers practical suggestions to help companies navigate through pressing issues and developing your own conversion road map. 
(WHITE PAPER) READ ABSTRACT |

Get the Straight Story on Ethernet Fabrics by Brocade

September 2011 - (Free Research)
Every new IT technology offers many opportunities, but also brings along its own challenges. Access this brief video to discover why Ethernet is no different, and why you must adapt and learn the ins and outs of the technology before gaining the benefits. 
(VIDEO)

Straight talk about document imaging and capturing by IBM

September 2011 - (Free Research)
Explore the critical points in the document lifecycle and show how you can eliminate both paper and the processes it leaves behind. 
(WHITE PAPER) READ ABSTRACT |

IDC MarketScape: Worldwide Business Process Platforms 2011 Vendor Analysis by Oracle Corporation

September 2011 - (Free Research)
This IDC study assesses the capabilities of business process platform vendors to support midrange to complex process improvement scenarios. 
(WHITE PAPER) READ ABSTRACT |

Monitoring Trading Partner Agreements - Using Business Intelligence to Enhance BAM Activities by Information Builders

June 2008 - (Free Research)
This white paper will explain what to look for in a complete integration platform and how to use BI technology in conjunction with BAM tools to achieve zero information latency and self-correcting processes. 
(WHITE PAPER) READ ABSTRACT |

Raining on Your Cloud Business: How the Wrong Storage Selection Can Increase Costs, Lower Margins, and Slow Growth by Xiotech Corporation

February 2011 - (Free Research)
It’s vital when selecting storage for a cloud service provider to consider the performance, management, and reliability characteristics as they have a direct relationship to gross margin over time. Check out this paper to see how Xiotech ISE delivers a straight-line, highly profitable foundation for a cloud business model. 
(WHITE PAPER) READ ABSTRACT |

IBM Inspires Customer Delight by Consistently Meeting High Customer Expectations for Product and Service Integrity by IBM and Intel

June 2011 - (Free Research)
In Technology Business Research’s 3Q10 x86-based Server Customer Satisfaction Study, based on the views of 481 IT decision-makers in North America, IBM earned its fifth straight No. 1 ranking and its fourth consecutive singular (unshared) top ranking. Read this retrospective analysis to learn more. 
(WHITE PAPER) READ ABSTRACT |

Post-Migration Best Practices: Exchange Environment Operation by Dell Software

April 2011 - (Free Research)
In this Quest white paper, discover best practices - straight from Industry experts Nelson Ruest and Danielle Ruest - to help you have a successful post-migration operation. Learn why you MUST have the same level of post-migration planning that you had for pre-migration, and discover four key aspects of post-migration management you must know. 
(WHITE PAPER) READ ABSTRACT |

PlateSpin Forge®: Plug In and Protect Server Workload by Novell, Inc.

October 2009 - (Free Research)
In the event of downtime, workloads can be rapidly powered on in the PlateSpin Forge recovery environment and continue to run as normal until the production environment is restored. PlateSpin Forge® ships with everything you need to begin protecting your servers straight out-of-the-box. 
(WHITE PAPER) READ ABSTRACT |

10 Cloud Storage Requirements from Marc Staimer by IBM

December 2011 - (Free Research)
This E-Guide was designed to get the facts straight on cloud as it defines cloud storage and lists Chief Dragon Slayer of Dragon Slayer Consulting, Marc Staimer’s top cloud storage requirements. Also in this guide – discussion around the recent cloud washing phenomenon created by marketers and vendors. 
(EGUIDE) READ ABSTRACT |

IBM Business Process Manager -- Powerfully Simple by IBM

July 2011 - (Free Research)
IBM Business Process Manager provides the simplicity, efficiency, visibility and collaboration needed to manage highly dynamic and networked business environments. IBM Business Process Manager is easy to deploy and use straight out of the box or in an easily customizable configuration - providing rapid time to value and improved user productivity. 
(WHITE PAPER) READ ABSTRACT |

Fact or Fiction Security Survival Guide by Lumension

February 2009 - (Free Research)
This guide serves as a good first step in preparing us from falling into the trap of security misconceptions and sets the record straight about each misconception that are most likely to encounter while talking to colleagues or vendors. 
(WHITE PAPER) READ ABSTRACT |

Objects, Databases and the Myth of Serialization by Versant Corp.

August 2010 - (Free Research)
Authors quite commonly, and incorrectly, refer to the process of serialization as part of what is happening when an object database stores an object or object graph. This white paper debunks that misperception, and sets the record straight about the efficiency of object databases as brought about by the avoidance of serialization. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Enterprise Backup/Recovery Software by CommVault Systems, Inc.

June 2013 - (Free Research)
Access this resource to uncover each backup and recovery software vendor's strengths and weaknesses, so you can select the ideal solution for your IT environment. 
(RESOURCE) READ ABSTRACT |

Information Security Magazine: April 2009 - Is Data Loss Prevention keeping your data where it should be? by Information Security Magazine

April 2009 - (Free Research)
This month's issue of Information Security Magazine is centered on Data Protection. We've got articles covering Data Loss Prevention solutions and how they work in the real world, Log Management as it pertains to security forensics in the case of an unfortunate security event, and some compliance lessons from Delaware's Dept. of Technology. 
(EZINE)

Five Myths About Telepresence by Polycom, Inc.

May 2011 - (Free Research)
In this paper, uncover the top five myths surrounding telepresence technologies, and learn how visual communication is rapidly transforming the way people live, learn and work. 
(WHITE PAPER) READ ABSTRACT |

Exchange Insider E-Zine Volume 9: Exchange Server: To Host or Not to Host? by SearchExchange.com

April 2011 - (Free Research)
Some applications are a natural fit for the cloud; some are better kept within your administrators’ control. What about Exchange Server? Volume 9 of the Exchange Insider E-zine outlines the pros, cons and costs of running Exchange Server in-house and in the cloud. 
(EZINE)

Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch by Exstream Software

April 2008 - (Free Research)
Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ... 
(CASE STUDY) READ ABSTRACT |

Disk Backup: Sorting Through the Confusion of 5 Alternative Approaches by ExaGrid Systems, Inc.

December 2010 - (Free Research)
Many IT organizations have grown dissatisfied with tape-based backups and are looking for alternatives. This white paper will discuss the factors to consider when evaluating any of these alternatives, including a framework for assessing the value to IT for each approach. 
(WHITE PAPER) READ ABSTRACT |

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