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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Google Web Toolkit: An Introduction by TheServerSide.com
October 21, 2009 - (Free Research)
In the early days of Java, application development with the Abstract
Window Toolkit (AWT) was relatively simple.
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How to Reduce Eclipse BIRT Development Effort for Data Visualizations by Actuate
September 09, 2009 - (Free Research)
Actuate BIRT Interactive Viewer is a web-based tool for the interactive analysis and modification of reports. Download this white paper to learn how with Actuate BIRT Interactive Viewer end users can change formatting, hide, add or move data, create charts, sort data and apply functions to data.
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ROI Case Study: Crest Animation by Hewlett-Packard Company
November 23, 2007 - (Free Research)
Download this case study and read how Crest Animation eliminated storage bottlenecks, improved productivity, and gained more than $19 Million in benefits with HP StorageWorks Solution.
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Voice Architectures and Deployment Models by Global Knowledge
December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
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Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation
September 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
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Disaster Got You Down? by CDW Corporation
September 2009 - (Free Research)
While trying to predict an outage is impossible, being prepared for one is not. Having the right tools in place to respond to a "disaster" is essential to sustaining a successful organization. A business-continuity / disaster-recovery plan can help you cut costs by avoiding downtime, lost revenue and dissatisfied customers.
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Case Study: bwin Interactive Entertainment by Tripwire, Inc.
December 2009 - (Free Research)
bwin Interactive Entertainment is an online gaming company that needed to quickly become PCI compliant, implement IT policies that would facilitate the company’s rapid growth, and generally ensure that their online offerings are all trustworthy, safe, and secure. Read this case study to learn how Tripwire solutions helped bwin meet all their needs.
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Dell Data Center 360 - Interactive Video Tour by Dell, Inc. and Intel
November 2009 - (Free Research)
The demands on your data center are constantly increasing, and with data growing even fifty-fold in three years, how can you stay ahead? How can you optimize your data center? Take this interactive data center tour and learn more.
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McAfee Buyer's Guide to Data Protection by McAfee, Inc.
July 2009 - (Free Research)
Data--Protect critical information anywhere it goes. Implementing data protection products and processes can be daunting. Make the right decisions by exploring what is available and what makes sense for your organization. Use this simple guide to evaluate different vendor offerings.
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Realize effective distributed development via a virtual software factory by IBM
September 2009 - (Free Research)
This one minute flash video and accompanying interactive pdf will introduce you to the concept of a virtual software factory. Check out the interactive pdf for information and links to the solutions behind the factory, including links to some of our newest ROI calculators.
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Fundamentals of a Well-Built SAN by Hewlett-Packard Company
August 2009 - (Free Research)
The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design.
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Crystal Reports - The Affordable, Trusted Solution that Just Works by SAP BusinessObjects
August 2009 - (Free Research)
With Crystal Reports - solve report design and information sharing issues through: powerful report and dashboard mashups, secure report sharing, management, scheduling and publishing - an affordable, cross-platform solution, that just works.
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RAID FAQ by Nexsan Technologies
November 2009 - (Free Research)
Twenty years old, RAID has become a standard and transparent feature. What is RAID, and how does this technology fit into the storage landscape? This expert FAQ podcast answers common questions about RAID, explores the different levels of this technology, and overviews the implementation stages and obstacles.
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CA ARCserve® Backup r12.5 ROI Calculator by CA
November 2009 - (Free Research)
CA ARCserve Backup unites innovative data deduplication technology, powerful storage resource management (SRM) reporting and robust security measures. Use this ROI calculator to find out how much your organization can save with ARCserve.
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Remote Backup for SMBs by 3X Systems
October 2009 - (Free Research)
In this videocast, W. Curtis Preston provides an overview of remote backup. He discusses the challenges related to backing up remote sites, as well as the role of replication and deduplication. He also discusses cloud storage as it relates to remote backup.
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