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Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex

August 2008 - (Free Research)
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Mail Attender® for Exchange - Mailbox, PST and Public Folder Management by Sherpa Software (E-mail this company)

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IFS Enterprise Asset Management - EAM / CMMS by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit. 
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ILOG JRules 6.7 - Download A 6-month Evaluation Copy Of The Full-Featured JRules by ILOG Inc

April 2008 - (Free Research)
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Guide to Managing VoIP Performance in Converged Networks: Will Your Network be Able to Cope? by NetScout Systems, Inc.

June 2008 - (Free Research)
This white paper describes how to best plan for a successful implementation and optimal performance for applications across the board. 
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ROC Rhapsody™ by ROC Software

ROC Software provides a top solution that masters both print and digital output management: ROC Rhapsody™ Document Output Management. 
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Best Practices for Measuring and Managing Today's Complex Messaging Environment by Quest Software, Inc

June 2008 - (Free Research)
This white paper describes the components of a typical messaging environment and the recommended reporting, analysis, and diagnostic practices you should use to maintain the health of this complex environment. 
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Incorporating SLA Requirements into Your Database Monitoring Plan by Embarcadero Technologies, Inc.

September 2008 - (Free Research)
Service Level Agreements transform IT departments from being reactive to being proactive. This paper discusses Embarcadero Performance Center, a best-of class database monitoring tool and describes how it can help your Database Administrator. 
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Dramatically Speeding Up Testing Cycles and Lowering Costs for SAP by Newmerix

June 2008 - (Free Research)
Learn how you can dramatically lower the cost of testing changes to SAP while speeding test cycles of greater breadth and depth to ensure predictable release cycles of exceptional quality. 
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Oracle E-Business Suite: Dramatically Speeding Up Testing Cycles and Lowering Costs by Newmerix

June 2008 - (Free Research)
Learn how to dramatically lower the cost of testing changes to Oracle E-Business Suite while speeding test cycles of greater breadth and depth to ensure predictable release cycles of exceptional quality. 
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Squeezing Ongoing Costs throughout the SAP Life Cycle by Acresso

September 2008 - (Free Research)
This document is based on an Acresso/TechTarget webcast entitled “Squeezing Ongoing Costs Throughout the SAP Life Cycle.” 
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Global Green IT Attitude & Action: Survey Report by Info-Tech Research
Sponsored by: TANDBERG
January 2008 - (Free Research)
KnowledgeStorm and Info-Tech Research Group partnered to conduct the Global Green IT Attitude & Action survey in November 2007. More than 2,100 IT and non-IT respondents from around the globe provided insight on their sentiment towards climate change, Green IT, and how they believe their companies are reacting. Learn the results. 
(ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

The IT Skinny on Lean Manufacturing by Info-Tech Research

December 2004 - (Paid)
Improving your company's manufacturing & business processes is not simply an option in today's global marketplace - it's a requirement. Investigate the opportunities that Lean Manufacturing (LM) can bring to your manufacturing environment, and understand the role/responsibilities of the IT department to achieve and sustain manufacturing excellence. 
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How Do You Score? Silverpop's Benchmark Study of B2B Lead Management Practices by Vtrenz, Inc

August 2008 - (Free Research)
Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices. 
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Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software.

June 2008 - (Free Research)
We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives. 
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Gartner Toolkit Case Study: Successful PC Life Cycle Management Implementation by matrix 42

June 2008 - (Free Research)
The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup. 
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Mail Attender® for Lotus Notes - Archiving and Email Management by Sherpa Software (E-mail this company)

Mail Attender® for Lotus Notes is a comprehensive email management tool that gives companies the power to control and manage data residing in email from a central location. Mail Attender can archive documents/attachments, enforce retention policies, delete non-business info & search content. 
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IFS Applications - Supply Chain Management by IFS

Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality. 
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Provide a Dashboard for Visibility into SAP and Oracle Processes and Enhance Life-Cycle Support by Newmerix

June 2008 - (Free Research)
Explore how Newmerix products help automate ITIL adoption, providing a context for both ERP customization and deployment best practices, as well as compliance and government initiatives that require consistent ITIL approaches. 
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Managing the Full Process Life-Cycle with Metastorm BPM by Metastorm

February 2008 - (Free Research)
Metastorm BPM delivers benefits that are immediate, have quick and measurable impact, and continue to increase in value over time. Download this paper to learn how Metastorm BPM will improve your most critical business processes. 
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