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Shred-It Goes Mobile with CRM-Service by Kony May 07, 2013 - (Free Research) Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how  mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.  (CASE STUDY) READ ABSTRACT |

Business Intelligence Strategies for 4G Operators by Sybase, an SAP company November 11, 2010 - (Free Research) This paper explores the opportunities and challenges presented by the introduction of services on 4G networks, and examines how a strategic BI implementation can help to transform the services a company provides while managing costs of providing them. It also considers the variety of practical applications of a BI system.  (WHITE PAPER) READ ABSTRACT |

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft October 01, 2007 - (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.  (CASE STUDY) READ ABSTRACT |

Streamlining Processes of the Solution Provider by SAP America, Inc. August 07, 2009 - (Free Research) Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing.  (WHITE PAPER) READ ABSTRACT |

ERP software for SMEs demonstrates that size isn’t always everything by ComputerWeekly.com January 19, 2011 - (Free Research) This nine-page Buyer’s Guide to ERP Sof t ware gives CIOs and senior IT professionals an insight into the market that has grown for ERP aimed at SMEs.  (WHITE PAPER) READ ABSTRACT |

Certifiedmail Managed Service by DataMotion February 08, 2011 - (Free Research) Schalleur, Devine & Surgent (SDS) is a mid‐sized Certified Public Accounting agency with over 30 employees comprised of CPAs and other certified professionals based in Devon, Pennsylvania.  (WHITE PAPER) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT)

Nexcap Finance: SpringCM Solution reduces Nexcap’s invoice processing time by 25 percent by SpringCM March 18, 2011 - (Free Research) Nexcap Finance Corporation needed to implement a cost-effective, web-based application that would provide IT infrastructure interoperability and a portal for supplier interaction. Learn how SpringCM has streamlined every step of the process - from capturing invoices to expediting the time necessary to process payments and handle exceptions.  (CASE STUDY) READ ABSTRACT |

Cornerstone Group Sees Six-Fold Reduction in Backup Time and Administration by Quantum Corporation October 08, 2009 - (Free Research) The company’s previous tape system wasn’t meeting Cornerstone’s needs, particularly with 50 percent annual data growth. Cornerstone selected the Quantum Scalar i500 intelligent tape library platform due to its modularity, speed and the ability to move to LTO-4 tapes.  (CASE STUDY) READ ABSTRACT |

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp. December 01, 2003 - (Free Research) Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.  (WHITE PAPER) READ ABSTRACT |

BusinessObjects Edge Series by Business Objects May 2008 - (Free Research) As an independent business unit within the SAP Group, Business Objects transforms the way the world works by connecting people, information and businesses.  (DEMO) READ ABSTRACT |

The capability approach to enterprise architecture by ComputerWeekly.com January 2012 - (Free Research) A capability-led approach to enterprise architecture provides the rigour and structure that will allow companies to ‘do EA properly’ and deliver real business value, this paper argues.  (IT BRIEFING) READ ABSTRACT |

Best Practices in Creating a Strategic Finance Function by SAP America, Inc. January 2009 - (Free Research) the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.  (WHITE PAPER) READ ABSTRACT |

Profitable Innovation:  Medical Device Business Model for Growth by Sage North America December 2010 - (Free Research) This Sage ERP Accpac white paper focuses on innovations in the medical device field and how these innovative solutions affect the bottom line. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Social Recruiting Guide: How to Effectively Use Social Networks and Avoid Legal Risks by Oracle Corporation July 2012 - (Free Research) Social networking sites are some of the most powerful tools available to recruiters today. If you're not sure where to start with a social recruiting strategy, this paper will outline why social recruiting is becoming an imperative for companies today, what considerations you need to be aware of, and what first steps you can take.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now.  (EZINE) READ ABSTRACT |

Computer Weekly – 16 October 2012: Delivering IT change at Royal Mail by ComputerWeekly.com October 2012 - (Free Research) In this week's Computer Weekly, we talk to Royal Mail CIO Catherine Doran about one of the UK's largest IT transformations. Software suppliers are under fire for the complexity of their licensing policies; we look at the issues. And we examine how to manage suppliers as firms increasingly turn to multiple outsourcing providers. Read the issue now.  (EZINE) READ ABSTRACT |

Mind the Gap: What is an ITIL Gap Analysis? by Global Knowledge April 2012 - (Free Research) Discover how a gap analysis can reveal areas where the reality and long-term vision of your organization are diverging and provide the momentum  needed to start adopting service management best practices. Find out how gap analysis can help your company identify what it does well and how to achieve its goals.  (WHITE PAPER) READ ABSTRACT |

Key Challenges in Risk Management: How Immediate Access to Integrated Information Can Mitigate Risk by Sybase, an SAP company April 2012 - (Free Research) <p>This white paper reveals the findings of a recent survey of senior risk and IT decision-makers in international financial institutions, exploring their current risk management capabilities and their plans for introducing integrated technologies, and examining the relationship between data management and risk mitigation in depth.</p>  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 26 March 2013: How to be a winner with business analytics by ComputerWeekly.com March 2013 - (Free Research) In this week's Computer Weekly, we look at IBM's work with England's rugby team and Premier League football on how business analytics can improve the chances of winning at sport. We find out the issues to consider when negotiating cloud contracts. And we examine how software-defined networking will automate network management. Read the issue now.  (EZINE) READ ABSTRACT |

Design Reuse: The Key to Building Better Products Faster by PTC Small/Med Product Development October 2008 - (Free Research) Learn how design reuse can save up to 75% of modeling time, improve product quality and time-to-market and reduce the risk of fundamental errors in this feature article.  (WHITE PAPER) READ ABSTRACT |

When Content Matters: Building the Business Case for Enterprise Content Management by EMC Corporation March 2008 - (Free Research) This 15-minute guide is part of a series of guides that, in no more than 15 minutes, aims to provide a starting point for learning about a particular subject, in an easy and entertaining read.  (WHITE PAPER) READ ABSTRACT |

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT)

Recovery Manager for Active Directory by Quest Software, now a part of Dell Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

IBM InfoSphere Guardium Data Redaction by IBM April 2011 - (Free Research) InfoSphere Guardium is a key part of the IBM InfoSphere portfolio. IBM InfoSphere software is an integrated platformfor defining, integrating, protecting and managing trusted information across your systems.  (WHITE PAPER) READ ABSTRACT |

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