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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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WorkplaceControl for Notes by AedifiComm
November 05, 2009 - (Free Research)
Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Numara Track It! - Change Management Webinar by Numara Software
June 08, 2009 - (Free Research)
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation
April 01, 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.
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SharePoint Customization Best Practices by Global Knowledge
December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Giving Nurses More Time to Care by LogMeIn, Inc.
September 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
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AC Drives and Industrial AC Motors by AutomationDirect
AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.
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Getting Started with SAP Virtualization by Arrow ECS HP Group and Intel
September 2009 - (Free Research)
In this videocast, learn how SAP customers are getting started with virtualization technology, and find out what needs to be considered in terms of hardware, staffing and SAP modules.
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Avoid Security Suffering With These 3 Questions by Ounce Labs, an IBM Company
June 2009 - (Free Research)
Participants at industry conferences and events often ask where the right place to start implementing security is. This is similar to starting off a talk with a doctor by asking “What medicine should I take?” The answer is going to be more questions. This article presents three questions to ask yourself before starting a security implementation.
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Starting a Search Application by Lucid Imagination
April 2009 - (Free Research)
There are many ways that people come to the conclusion that they need a search
application, and a variety of ways in which they can then proceed. Here are some of the steps that users often consider (or maybe should consider) before they're ready to start building an application.
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Giving Service Companies a Fast Start by SAP AG
March 2009 - (Free Research)
Learn how the SAP Business All-in-One fast-start program can provide service companies like yours with a software solution that helps you respond quickly to customers' expectations of high-quality, differentiated services to help you maintain services relationships - with predictable costs, and low total cost of ownership.
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A Practical Guide to Disaster Recovery Planning: The Basics to Getting Started by Double-Take Software UK
December 2006 - (Free Research)
This paper is intended to help simplify the process of starting a disaster recovery plan so as not to be so overwhelming. Through some basic steps, businesses can better protect themselves against data loss while working toward a more complete business continuity plan.
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Optimizing Agile for Your Organization by Construx Software
September 2008 - (Free Research)
This white paper will outline the major organizational, cultural, and project considerations that are critical to a successful Agile adoption.
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Four Starting Points for Effective Project and Portfolio Management by Hewlett-Packard Company
August 2008 - (Free Research)
Many IT project management initiatives often miss goals, exceed budgets and fail to deliver benefits. Read this paper to learn how optimizing project management can help organizations transition from managing IT projects to managing business outcomes.
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Vyatta System Quick Start Guide by Vyatta Inc.
February 2009 - (Free Research)
Vyatta delivers the features, performance, and reliability of an enterprise-class secure router with the added benefits of flexible deployment options, freedom to integrate applications, and the economic advantages of commodity hardware and components. Read this manual to learn more about the Vyatta system and how easy it is to try it out.
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Getting Started with Master Data Management by DataFlux Corporation
December 2008 - (Free Research)
This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management.
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Backup and Recovery Challenges with SharePoint by Mimosa Systems UK
October 2009 - (Free Research)
This whitepaper will discuss the challenges you can have to backup and protect using native tools and how you can successfully protect your SharePoint environment using Mimosa NearPoint™ for SharePoint.
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Realizing ITIL V3: Top Technologies to Drive Value by Hewlett-Packard Company
August 2008 - (Free Research)
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
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Giving Trade Companies a Fast Start by SAP AG
March 2009 - (Free Research)
Whether you are a wholesale distributor of furniture, machinery, chemicals, or food and beverages, your success depends on how quickly you adapt to demands from customers and suppliers. You must constantly differentiate your services from the competition while improving operating efficiencies and controlling costs.
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