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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
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The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
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Total Quality Assurance for Businesses with a Global Business Plan by IFS

February 2013 - (Free Research)
Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection. 
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Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Troubleshooting SQL 2005: Opening the Database Administrator's Toolbox by Global Knowledge Network, Inc.

January 2008 - (Free Research)
This white paper guides you through troubleshooting using some of SQL 2005's built-in features to diagnose issues with your database. 
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Log Management E-book by RSA, The Security Division of EMC

June 2009 - (Free Research)
Log management is covering several important aspects of network security. The four major chapters of this E-book focus on the use of log management as it pertains to compliance, analysis, forensics, and an SIEM alternative. Read on to learn more. 
(EBOOK) READ ABSTRACT |

THE DEFINITIVE GUIDE TO: Windows Application and Server Backup 2.0 CHAPTER 1 by AppAssure Software, Inc.

August 2009 - (Free Research)
Are you still making backups the old-fashioned way? With special chapters devoted to Exchange Server, SQL Server, virtualization, and SharePoint, you'll learn about new techniques and technologies designed to take backups out of the 1960's and into the 21st century. 
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Unclutter Your Data Center With Consolidated Log Management by VMware, Inc.

June 2013 - (Free Research)
In this white paper, explore a consolidated logging system to avoid the risks that may occur in a complex IT environment, and feel confident in running a reliable and secure virtual data center. 
(WHITE PAPER) READ ABSTRACT |

Automated Log Management for Hybrid Cloud Environments by VMware, Inc.

May 2013 - (Free Research)
In this white paper, discover a log management tool that addresses the needs of today's dynamic environment by providing quality of service, operational efficiency, and compliance features for optimum infrastructure and application service levels. 
(WHITE PAPER) READ ABSTRACT |

Log Management in the Cloud: A Comparison of In-House Vs. Cloud-Based Management of Log Data by Alert Logic

December 2008 - (Free Research)
This white paper presents some questions to consider when vetting your business needs against each type of log management model. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for BlackBerry Administrators by BlackBerry

August 2008 - (Free Research)
This whitepaper discusses best practices for managing your BlackBerry Enterprise Server running on Lotus Domino. Take a tour of the administrative features and tools that can make your job easier. This session is a must for any BlackBerry administrator. 
(WHITE PAPER) READ ABSTRACT |

Buyer's Guide to Log Management: Comparing On-Premise and On-Demand Solutions by Alert Logic

March 2007 - (Free Research)
This white paper examines and compares two solutions to log management - traditional on-premise log management managed in-house by the infrastructure team and a Software-as-a-Service (SaaS). 
(WHITE PAPER) READ ABSTRACT |

A Universal Log Management Solution by Hewlett-Packard Company

May 2012 - (Free Research)
In this white paper, explore a universal log management solution that consolidates log data from security, compliance audit, IT operations, and application development teams to provide clear visibility to improve troubleshooting abilities. 
(WHITE PAPER) READ ABSTRACT |

Log Analytics: Simplifying Complex IT Environments by VMware, Inc.

October 2013 - (Free Research)
Access this white paper for interviews with IT operations teams looking for better ways to effectively collect, analyze, and harness key information from logs in today's complex IT environment. 
(WHITE PAPER) READ ABSTRACT |

Automated Log Analytics Critical For Security and Compliance Management by VMware, Inc.

June 2013 - (Free Research)
Access this resource to uncover a new category of log analytics tools to accommodate the trend in virtual and cloud infrastructures for efficient troubleshooting, security, and compliance management. 
(WHITE PAPER) READ ABSTRACT |

The Complete Guide to Log and Event Management by Novell, Inc.

May 2011 - (Free Research)
This white paper will provide you with the information you need to purchase an Event and Log Management soutions. This paper outlines both the upside and downside to using both these services sepearte and together. 
(WHITE PAPER) READ ABSTRACT |

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