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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

The Risks of Using Spreadsheets for Statistical Analysis by SPSS Inc. Worldwide Headquarters March 19, 2009 - (Free Research) Are spreadsheets a help or a hindrance when performing data analysis? Get the real story from the author of SPSS for Dummies, Arthur Griffith. In this informative and entertaining webcast, you'll receive expert guidance on the proper uses and limitations of spreadsheets, as well as the strengths and benefits of SPSS Statistics.  (WEBCAST) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Planning, Analysis and Forecasting - Demo by IBM August 09, 2012 - (Free Research) This brief webcast details one analytics option that will seamlessly move between your personal, workgroup and enterprise requirements, helping you gain greater insights quicker and easier than ever before. Watch this now to learn real-life use cases for this innovative option.  (WEBCAST) READ ABSTRACT |

Agile Tools: The Good, the Bad and the Ugly by TargetProcess, Inc. August 2008 - (Free Research) This article explains various approaches for agile project management and provide comparisons between the simplest tools (index cards and whiteboards), spreadsheets, traditional project management software and agile project management software.  (WHITE PAPER) READ ABSTRACT |

The Impact of Lean on Consumer Product Manufacturers by SAP America, Inc. February 2007 - (Free Research) Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise.  (WHITE PAPER) READ ABSTRACT |

Orion IP Address Manager by SolarWinds, Inc. May 2009 - (Free Research) Spreadsheets are manual and prone to error. You need a dynamic, scalable way to manage IP addresses. Orion IP Address Manager (IPAM) provides detailed visibility into IP address space usage. Leveraging advanced network scanning capabilities and Orion's intuitive interface, you can minimize IP conflicts and ensure your network is always humming.  (TRIAL SOFTWARE) READ ABSTRACT |

Prosecutor General’s Office of the Russian Federation - Speeds delivery of justice with a business analytics solution by IBM May 2011 - (Free Research) Read this paper to learn how the the Prosecutor General's Office of the Russian Federation implemented a business analytics option to streamline processing and how it shifted to electronic inspection request forms. Discover how this option predicts future business development trends, replaces paper-based systems with automated processes and more.  (CASE STUDY) READ ABSTRACT |

The Risk of Using Spreadsheets for Statistical Analysis by IBM January 2013 - (Free Research) Why are companies using spreadsheets for data analysis? For many, the answer is ease of use. But just because it's easy to use doesn't mean it's the best medium for performing data analysis. Read on to learn 3 spreadsheet errors and their 6 major causes. Plus, learn about an alternative approach that provides a more secure environment.  (WHITE PAPER) READ ABSTRACT |

Transforming spreadsheets: planning, budgeting and forecasting for midsize companies by IBM February 2012 - (Free Research) Does your business rely on spreadsheets for performance management? Spreadsheets require labor-intensive manual processes and are highly error-prone. Learn how you can replace or augment your spreadsheets with planning applications that integrate easily with spreadsheets, leveraging the best of your existing investment.  (WHITE PAPER) READ ABSTRACT |

Fast, Accurate Management Reporting: eight reasons why spreadsheets may be letting you down. by Indicee April 2010 - (Free Research) While spreadsheets are useful for one off analysis and modeling, they’re not ideal for repeatedly creating reports from large volumes of data. More users are now replacing their spreadsheet based systems with Indicee. By doing so they are improving the timeliness and reliability of their business information with a cost-effective alternative.  (WHITE PAPER) READ ABSTRACT |

Moving Beyond Spreadsheets by Prophix Software August 2012 - (Free Research) This paper provides warning signs that your budget and forecasting processes have outgrown your spreadsheets. Once you have established this is the case, read further to find steps on what your next move should be, including how to choose the right financial software to adopt.  (WHITE PAPER) READ ABSTRACT |

The Risks of Using Spreadsheets for Statistical Analysis by IBM October 2011 - (Free Research) This paper presents some points you should consider if you use, or plan to use, a spreadsheet to perform statistical analysis. It also describes an alternative that in many cases will be more suitable.  (WHITE PAPER) READ ABSTRACT |

Controlling Microsoft Excel Chaos With Business Intelligence by Information Builders Inc. (E-mail this company) August 2006 - (Free Research) Enterprises can take control of the burgeoning number of unsanctioned spreadsheets by adopting a policy of centralized master spreadsheet generation. Learn how WebFOCUS creates fully summarized, organized, and styled Excel spreadsheets with complex formulas already in place, lowering the potential for keystroke and logic error.  (WHITE PAPER) READ ABSTRACT |

MapInfo Professional v10.5 by Pitney Bowes Business Insight October 2010 - (Free Research) Helps organizations visualize data on a map so they can easily determine relationships between data and geography.  (DOWNLOAD) READ ABSTRACT |

Adobe ColdFusion 9 by Adobe Systems, Inc. October 2009 - (Free Research) Adobe ColdFusion 9 software enables developers to rapidly build robust Internet applications by condensing complex business logic into fewer lines of code.  (DEMO)

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Turning the Compliance Challenge into a Business Advantage by SAP America, Inc. September 2008 - (Free Research) New rules have spawned an army of consultants, vendors and solutions to address the "compliance" problem. Read this paper to learn how to turn the compliance challenge into a business advantage.  (WHITE PAPER) READ ABSTRACT |

Transforming Spreadsheets: Planning, Budgeting and Forecasting for Midsize Companies by IBM February 2011 - (Free Research) In “Transforming Spreadsheets: Planning, Budgeting and Forecasting for Midsize Companies” you’ll discover how to transform spreadsheet-only processes into an effective financial performance management solution with IBM Cognos Express.   (WHITE PAPER) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect March 2008 - (Free Research) ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.  (CASE STUDY) READ ABSTRACT |

SL Enterprise RTView for Operational and Strategic Dashboards by SL Corporation February 2008 - (Free Research) SL Enterprise RTView is a business information delivery platform that is used by IT Managers to rapidly configure, deploy, maintain and extend real-time and other critical enterprise information systems.  (WHITE PAPER) READ ABSTRACT |

How to Optimize Supply Chain Management in SAP Environments by TAKE Supply Chain September 2009 - (Free Research) It's getting more and more difficult for SAP customers to contain the costs of supply chain management. This eBook looks at the technologies and techniques that SAP customers are using to optimize their sourcing processes and to make their supply chains as efficient as possible.  (EBOOK) READ ABSTRACT |

Profitability modeling and optimization - Demo by IBM August 2012 - (Free Research) This webcast details one such option that effectively joins financial, operational, strategic planning and business analytics into an enterprise-wide, holistic solution. Watch this now to learn about this option that can seamlessly move between your personal, workgroup and enterprise requirements to deliver quick and accurate insights.  (WEBCAST) READ ABSTRACT |

The pressing case for ‘internal’ disclosure management - by FSN Publishing Limited by IBM August 2012 - (Free Research) This brief paper discusses one option for disclosure management and how it is designed to support a collaborative approach to document production, enhance productivity and establish process visibility into the Last Mile of finance.  (WHITE PAPER) READ ABSTRACT |

Whitepaper: 10 Reasons Why Documents and Spreadsheets Are Killing Your Career by Blueprint Software Systems Inc. December 2012 - (Free Research) This helpful white paper outlines 10 reasons why documents and spreadsheets are hindering your project performance and slowing down your entire application development lifecycle.  (WHITE PAPER) READ ABSTRACT |

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