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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Presentation Transcript: Geek Out on the Best Practices of a Google Apps Deployment by Google Apps

January 19, 2011 - (Free Research)
Read this transcript to geek out with Jim Copeland, Dan Kennedy and Marcello Pedersen, Google Apps deployment specialists, on why a "big bang" approach is earning customers accolades within their organizations. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Geek Out on the Best Practices of a Google Apps Deployment by Google Apps

June 11, 2010 - (Free Research)
Read this transcript to geek out with Jim Copeland, Dan Kennedy and Marcello Pedersen, Google Apps deployment specialists, on why a "big bang" approach is earning customers accolades within their organizations. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Nimble employers turn to agile project management by ComputerWeekly.com

November 25, 2010 - (Free Research)
In spirit, both traditional and agile project delivery embody similar principles and practices that aim to deliver measurable results 
(WHITE PAPER) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 05, 2011 - (Free Research)
Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report. 
(IT BRIEFING) READ ABSTRACT |

CW+: Quocrica report: Managed hosting in Europe by ComputerWeekly.com

September 16, 2010 - (Free Research)
The term “managed hosting” describes the provision of a ready to use IT stack including hardware and infrastructure software for thedeployment of applications. 
(WHITE PAPER) READ ABSTRACT |

Three simple steps to building a digital framework by ComputerWeekly.com

December 10, 2013 - (Free Research)
Mark Thompson, Digital and IT Director for TUI Travel Specialist & Activity, discusses IT transformation in this PowerPoint presentation. 
(PRESENTATION) READ ABSTRACT |

E-Guide: Dell's Data Storage Portfolio Changes & Why Customers Are Excited by Dell, Inc. and Intel®

March 27, 2012 - (Free Research)
At Dell Storage Forum 2011, SearchStorage.com spoke with Dell storage vice president Darren Thomas. Check out this expert E-Guide to learn Dell Storage VP Darren Thomas’s take on scale-out NAS, data reduction, 3PAR and EMC. Also learn why Dell’s data storage plans are piquing customer interest. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Managing Windows with IT Search by Splunk

April 01, 2009 - (Free Research)
Read this presentation transcript of the “Managing Windows with IT Search” podcast with Windows Specialist and Director of Product Management at Splunk, Johnathon Cervelli, to learn how IT Search can help you dramatically simplify Windows Systems Management. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Computer Weekly 6 September 2011: Download the latest issue of the UK’s leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com

September 06, 2011 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at HP's strategic shake-up, and ask what it means for the supplier's customers and the UK IT industry as a whole. We also discuss a major research study into why IT projects go wrong, and start our latest Buyer's Guide, about business intelligence. Download the new issue now. 
(EZINE)

CW+: Open Group technical report: IT Specialist Certification (ITSC) accreditation requirements by ComputerWeekly.com

October 22, 2010 - (Free Research)
The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 
(WHITE PAPER) READ ABSTRACT |

The MATH, MYTH, & MAGIC: An Introduction to Identity Data Search-and-Match by Informatica

December 2008 - (Free Research)
This book is of value to both the person who is tackling a "name search" and "name matching" problem for the first time, as well as to the experienced specialist in "identification and search" systems. 
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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

The Customer Service Balancing Act by Jive Software

July 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

About T-Mobile USA by Jive Software

June 2013 - (Free Research)
Find out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time. 
(CASE STUDY) READ ABSTRACT |

Agile, Secure, Reliable: World-Class Customer Service in the Cloud by Oracle Corporation

January 2014 - (Free Research)
The following e-book outlines the extensive benefits to moving customer service to the cloud. 
(WHITE PAPER) READ ABSTRACT |

How the Cloud Levels the Customer Service Playing Field by Genesys

March 2013 - (Free Research)
In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

Smarter customer service with IBM business analytics by IBM

August 2013 - (Free Research)
View this resource to learn how your business can build better relationships with your customers by utlizing business analytics. 
(WEBCAST) READ ABSTRACT |

Consumer Satisfaction Benchmarking Report by Aspect

March 2014 - (Free Research)
In this comprehensive report, explore the results of a survey conducted by Vanson Bourne about the current state of customer satisfaction in the UK. Get an inside look at what consumers expect from businesses, how they choose to interact with them, and changing perceptions of customer service. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect

December 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

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