InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

SOA & the Importance of XQuery by DataDirect Technologies. July 2008 - (Free Research) XQuery provides an easy, efficient way to create data services, exposing XML-based, abstracted interfaces to a variety of data sources. This paper explores how the XQuery feature-set can be leveraged in support of Service Oriented Architecture (SOA). (WHITE PAPER) READ ABSTRACT |

Automating IT Process to Ensure Virtualization Success by Opalis Software, Inc. May 2008 - (Free Research) Virtualization is a technique for abstracting the physical characteristics of computing write sources from the way in which other systems’ applications or end users interact with those write sources. (WHITE PAPER) READ ABSTRACT |

BusinessObjects Edge: Gaining an Edge on the Competition by Business Objects June 2008 - (Free Research) BusinessObjects Edge Standard makes it simple for growing, mid-size companies to get immediate insight into their business data for fast, well informed decisions. Learn how it includes all the essentials you need to get it up and running quickly in this paper. (WHITE PAPER) READ ABSTRACT |

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) READ ABSTRACT |

Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc February 2008 - (Free Research) A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center. (ARTICLE) READ ABSTRACT |

22 Things a Domino Administrator Needs to Know About Spam – An Interview with a Spammer by Mayflower Software March 2008 - (Free Research) Spam has become more than just clutter in the inbox; it’s now the leading way to facilitate computer crimes. In this eGuide, read the answers to over 20 questions SearchDomino.com members asked a reformed spammer. (WHITE PAPER) READ ABSTRACT |

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT)

Unified Access and Application Delivery Methodology - A New Paradigm in Information Security and Network Architecture by F5 Networks (E-mail this company) November 2007 - (Free Research) The concept of Unified Access Control (UAC) or Network Admission Control (NAC) is being talked about a great deal within the information security & network architecture industries. In this paper, we will define the depth & breadth of the pitfalls with current architectures & how these new solutions may be able to solve them. (WHITE PAPER) READ ABSTRACT |

The Essential Guide to Continuous Improvement Programs in Consumer Products Manufacturing by CDC Software - CDC Factory (E-mail this company) June 2007 - (Free Research) Today’s challenging business environment is driving more consumer products manufacturers to explore continuous improvement (CI) and operational excellence programs. This paper examines common obstacles that hamper continuous improvement programs of consumer products manufacturers along with practical advice on how to address these challenges. (WHITE PAPER) READ ABSTRACT |

Customer Experience Demo: XenDesktop by Citrix August 2008 - (Free Research) This short webcast walks the user through a session with XenDesktop. From login, to launching applications, the user experience is illustrated. (WEBCAST) READ ABSTRACT |

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software by TechExcel, Inc. (E-mail this company) April 2006 - (Free Research) Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them to learn any new technical skills. (CASE STUDY) READ ABSTRACT |

Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel, Inc. (E-mail this company) August 2005 - (Free Research) Executives at First American realized that they were spending an enormous amount of time & money maintaining help desk software that didn't meet end-user or business reporting needs. Read how TechExcel HelpDesk helped First American address these concerns & save over $2 million in upgrades & hardware costs, & $500,000 annually on maintenance costs. (WHITE PAPER) READ ABSTRACT |

Ross Enterprise ERP - Enterprise Resource Planning by CDC Software - Ross Enterprise Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers. If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.  (SOFTWARE PRODUCT)

Is Your Infrastructure Ready for Unified Communications? by Hewlett-Packard Company June 2008 - (Free Research) Join us for this informative Webcast and take a closer look at what's involved in making sure your infrastructure meets the basic requirements for Unified Communications. (WEBCAST) READ ABSTRACT |

Chapter 4 – Disaster Recovery and Virtualization by NetApp April 2008 - (Free Research) Storage replication is a popular method for synchronizing production and disaster recovery (DR) sites in virtual server environments. (WHITE PAPER) READ ABSTRACT |

Data Deduplication Handbook by Overland Storage. February 2008 - (Free Research) The birth of data deduplication has completely changed the way we manage and protect our data. But will it work in your infrastructure? This handbook will help you decide by offering advice on data deduplication technologies and product offerings. (WHITE PAPER) READ ABSTRACT |

Storage Switzerland Article: Solving the Data Protection Puzzle by SyncSort August 2008 - (Free Research) Syncsort Backup Express is a unique software solution for enterprise disaster recovery and business continuity, it solves all of the data protection requirements outlined below within a complete, integrated solution. (WHITE PAPER) READ ABSTRACT |

Expensewatch.com: T&E Expense Reports, A/P Invoice Management & Purchasing by ExpenseWatch.com. Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.  (ASP)

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company) For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

IP Phone Applications Provide a Recipe for Success - An Article from IQ Magazine by Cisco Systems, Inc November 2008 - (Free Research) Read this paper to learn how, a Subway sandwich franchisee used network applications on IP phones to increase efficiency and motivate employees. Discover how a new card management and staffing outcall applications alone saved about $500,000 the first year. (WHITE PAPER) READ ABSTRACT |

SearchServerVirtualization.com E-Guide: Tips on High Availability in Virtual Environments - Automating VM Availability, Achieving Fault Tolerance by Marathon Technologies August 2008 - (Free Research) This E-Guide includes a variety of tips and articles on how to leverage virtualization for high availability. Learn how to design a HA strategy and how to avoid potential roadblocks. (WHITE PAPER) READ ABSTRACT |

On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision by Sage (UK) Limited August 2008 - (Free Research) This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them. (WHITE PAPER) READ ABSTRACT |

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company) As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

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