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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

Meeting Storage Management Goals with HP Proactive Select by Arrow/HP

October 20, 2009 - (Free Research)
This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution. 
(WEBCAST) READ ABSTRACT |

IT Briefing: Storage for Virtual Desktops - an optimized approach by HP, Citrix, and Intel

November 16, 2009 - (Free Research)
This IT Briefing describes XenDesktop and XenApp, and how they work together. You'll also learn why storage matters in a virtual desktop environment and how HP LeftHand P4000 SAN solutions complement Citrix desktop virtualization solutions. Finally you'll learn how Intel vPro technologies enhance client virtualization. 
(IT BRIEFING) READ ABSTRACT |

Prescription For Growth: Dell Storage Helps Navicure Reduce Disaster Recovery Site Deployment Time By Nearly 75% by Dell, Inc.

June 05, 2009 - (Free Research)
Navicure, an insurance claims processing company, needed a more robust storage and disaster recovery solution. They chose a scalable, in-house storage area network using Dell EqualLogic PS Series Internet SCSI arrays, and automated the planning, testing, and deployment of a disaster recovery solution using VMware Site Recovery Manager software. 
(CASE STUDY) READ ABSTRACT |

Value Proposition for IBM DB2 9.7 -- Cost Savings Potential Compared to Oracle 11g; International Technology Group; July 2009 by IBM

August 20, 2009 - (Free Research)
Informational applications have become one of the most critical areas of IT activity. How will these challenges be met? This report examines an option -– use of IBM DB2 9.7 as an alternative to Oracle 11g -– that represents a major new opportunity for organizations to meet escalating demand while reducing IT costs. 
(WHITE PAPER) READ ABSTRACT |

Online data backup and recovery tips for SMBs by 3X Systems

October 12, 2009 - (Free Research)
Online backup is an effective solution for SMBs, which are often challenged by many of the same data management issues larger companies face. This podcast covers various aspects of online backup services, how to evaluate your needs, what to look for given your backup requirements, and how to decide if a combined backup/DR plan is right for you. 
(PODCAST) READ ABSTRACT |

SUN REFERENCE ARCHITECTURE FOR ORACLE 11g GRID by Sun Microsystems, Inc.

October 01, 2008 - (Free Research)
This document is intended for executives evaluating the use of a horizontally scalable grid for database application deployment, as well as project managers, system engineers, integration specialists, and other technical staff looking to design, implement, and tune database applications in a grid computing environment. 
(WHITE PAPER) READ ABSTRACT |

Getting Started with Office SharePoint Server by Microsoft Corporation India Pvt Ltd

June 01, 2008 - (Free Research)
This book provides basic information about the capabilities of and requirements for Microsoft Office SharePoint Server 2007. 
(EBOOK) READ ABSTRACT |

Working Smart in IT operations, Making the Case for Consolidated Operations by Hewlett-Packard Company

October 22, 2008 - (Free Research)
This paper explores the problems IT operations can encounter in coordinating multiple application and infrastructure specialist teams. It also proposes consolidating operations to get incidents to the right person with the right information fast so problems can be resolved quickly and smoothly. 
(WHITE PAPER) READ ABSTRACT |

Datacenter Management Optimization with Microsoft System Center by Microsoft

September 08, 2009 - (Free Research)
System Center lowers the cost of delivering datacenter services through integrated, end-to-end management of physical and virtual environments, and supports the optimization of the datacenter in three primary ways. Each of these benefits, and the solutions that enable them, are discussed in this paper. 
(WHITE PAPER) READ ABSTRACT |

Breakthroughs with Windows 7 Webcast by Microsoft

September 08, 2009 - (Free Research)
Interested in knowing the impact Windows 7 operating system can have on your business? If so, please join Tony Piltzecker, Server Partner Technology Specialist, Microsoft Corporation, for this webcast and learn about the hottest new capabilities in Windows 7. 
(WEBCAST) READ ABSTRACT |

End-to-End Service Management in the Virtualized Environment: Delivering on the Promises of Virtualization by Hewlett-Packard Company

October 30, 2008 - (Free Research)
This paper proposes an approach for IT to manage virtualized environments and shows how HP Business Service Management software enables IT operations to link specialists and specialized tools into day-to-day operations while keeping promises to business users. 
(WHITE PAPER) READ ABSTRACT |

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company

October 01, 2008 - (Free Research)
This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort. 
(WHITE PAPER) READ ABSTRACT |

Essential Guide: Streamline Your Storage Usage: 4 Straightforward Ways to True NAS Management by Northern Parklife

March 2008 - (Free Research)
This White Paper will show how a NAS-based SRM solution can enable administrators to consolidate their NAS "holdings" with advanced quota management, automation in the form of "actionable reporting". 
(WHITE PAPER) READ ABSTRACT |

Pearson Marks 10th Year using Northern Storage Suite to Manage User Data by Northern Parklife

September 2009 - (Free Research)
Pearson, the international media and education company, is looking for a single tool that can provide information vital to their storage management. Its infrastructure support team selected Northern Storage Suite. 
(CASE STUDY) READ ABSTRACT |

Northern Solution Series: Profiting From Real-World Storage Management by Northern Parklife

August 2009 - (Free Research)
The Northern Storage Suite is a management solution by Northern Parklife Inc. that will help reclaim, reduce and maximize your current infrastructure. This article provides four real-world examples dealing with reclaiming capacity, reducing data growth, maximizing storage resources, and involving users while minimizing administration. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Ingram Entertainment Implements Improved ROI and Reliability for Mainframe Data Protection by Data Domain

June 2009 - (Free Research)
Ingram Entertainment Inc. is the leading national distributor of home entertainment products in the US. Having implemented the Data Domain and Luminex solution they have been able to successfully meet DR goals and achieve significant yearly cost savings. 
(CASE STUDY) READ ABSTRACT |

Windows 7 and Hyper-V Deep Dive Webcast by Microsoft

September 2009 - (Free Research)
Interested in boosting your business by combining the power of the Windows 7 operating system with Hyper-V virtualization? If so, please join Michael Pathi, Partner Technology Specialist, Microsoft Corporation, for this webcast and find out how the Windows 7 and Windows Server 2008 R2 operating systems work together. 
(WEBCAST) READ ABSTRACT |

Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation

April 2009 - (Free Research)
Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. 
(TRIAL SOFTWARE) READ ABSTRACT |

VKernel Capacity Analyzer by VKernel

January 2009 - (Free Research)
In a virtual server infrastructure where all resources are shared, optimal performance can only be achieved with an adequate amount of properly allocated resource capacity. Not allocating enough resources can cause critical bottlenecks - leading to performance problems and costly downtime events. 
(TRIAL SOFTWARE) READ ABSTRACT |

An IT Executive's Guide to Effective Unix Migrations with Dell Services by Dell, Inc. and Intel

September 2009 - (Free Research)
In this podcast, listen to expert Scott Sawyer explain how Dell Services can help you plan for modernization of your legacy Unix infrastructure. 
(PODCAST) READ ABSTRACT |

Revitalizing Healthcare Delivery with Mobile Communications (Part 1) by BlackBerry

November 2007 - (Free Research)
This paper is the first in a four-part series that offers an overview of the current healthcare situation and suggests ways in which wireless technology solutions address healthcare challenges. 
(WHITE PAPER) READ ABSTRACT |

New Security Solutions Using Intel vPro Technology by Intel Corporation

April 2009 - (Free Research)
To increase our ability to maintain, manage, and protect PCs while reducing management costs, Intel IT is undertaking a multi-year program to implement Intel vPro technology throughout our environment. Read this white paper for how they're doing it and the expected benefits your organization can also have with this process. 
(WHITE PAPER)

Presentation Transcript: Understanding and Managing VM Sprawl by Veeam Software

December 2009 - (Free Research)
In this transcript of the "Understanding and Managing VM Sprawl" webcast, you'll find out how to mitigate the risks and root causes associated with VM Sprawl - the rapid proliferation of virtual machines without sufficient IT oversight. Also learn best practices for managing the entire virtual machine lifecycle. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Understanding and Managing VM Sprawl by Veeam Software

December 2009 - (Free Research)
Download this webcast and find out how to mitigate the risks and root causes associated with VM Sprawl - the rapid proliferation of virtual machines without sufficient IT oversight. Also learn best practices for managing the entire virtual machine lifecycle. 
(WEBCAST) READ ABSTRACT |

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