Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

CW+: Open Group technical report: IT Specialist Certification (ITSC) accreditation requirements by ComputerWeekly.com October 22, 2010 - (Free Research) The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.  (WHITE PAPER) READ ABSTRACT |

CW+: Open Group technical document: IT Specialist Certification (ITSC) Conformance Requirements by ComputerWeekly.com October 21, 2010 - (Free Research) The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.  (WHITE PAPER) READ ABSTRACT |

Get Certified - Avaya Communication Manager by Global Knowledge May 08, 2013 - (Free Research) The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products.  (WHITE PAPER) READ ABSTRACT |

Whitepaper: Dell Storage Selection Guidelines for Oracle Databases by Dell, Inc. May 02, 2011 - (Free Research) Dell strives to simplify IT in order to reduce complexity in data centers and has a broad storage product portfolio to meet database customers' needs. These storage selection guidelines will help administrators choose an appropriate storage technology based on their requirements.  (WHITE PAPER) READ ABSTRACT |

The Critical Security Controls – Moving Beyond the Checklist Mentality by Lumension August 13, 2009 - (Free Research) The "Critical Security Controls" (CSC) guidelines are designed to help organizations move beyond a "checklist" mentality by making security an integral part of, instead of an adjunct to, the operations and management of systems and networks. Learn more about the CSC guidelines and how they can help your organization.  (PODCAST) READ ABSTRACT |

Open Group technical document: IT Specialist Certification Accreditation Policy by ComputerWeekly.com October 22, 2010 - (Free Research) A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Geek Out on the Best Practices of a Google Apps Deployment by Google Apps January 19, 2011 - (Free Research) Read this transcript to geek out with Jim Copeland, Dan Kennedy and Marcello Pedersen, Google Apps deployment specialists, on why a "big bang" approach is earning customers accolades within their organizations.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Geek Out on the Best Practices of a Google Apps Deployment by Google Apps June 11, 2010 - (Free Research) Read this transcript to geek out with Jim Copeland, Dan Kennedy and Marcello Pedersen, Google Apps deployment specialists, on why a "big bang" approach is earning customers accolades within their organizations.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

General Guidelines for Building Effective Service Catalogs by Global Knowledge December 06, 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.  (WHITE PAPER) READ ABSTRACT |

Five Procurement Guidelines You Can't Afford to Ignore by StarCite August 2008 - (Free Research) Here is a list of 5 guidelines that companies should keep in mind as they create their spend management program: Data Consolidation, Preferred Vendor Program, Legal Oversight, Company-wide Visibility and Coordination.  (WHITE PAPER) READ ABSTRACT |

Why Should You Consider Procurement Outsourcing? A Holistic Approach towards Vertically Integrated to Virtually Integrated Business Process Services by Wipro Technologies January 2009 - (Free Research) Procurement Outsourcing is defined as a process wherein organizations take a calculated approach of moving some of their processes around source to pay to a specialist.  (WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc. October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.  (WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware and Intel October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.  (WHITE PAPER) READ ABSTRACT |

Security strategy essential to keep ahead of rapidly changing threats by ComputerWeekly.com January 2011 - (Free Research) This 12-page Buyer’s Guide to Security aims to help CIOs and senior IT professionals decide when to rely on what is provided by infrastructure suppliers and when to turn to IT specialists.  (WHITE PAPER) READ ABSTRACT |

Security Pay Rates: UK Permanent Salary Index February 2013 by ComputerWeekly.com February 2013 - (Free Research) This research from Acumin and Computer Weekly charts the rate for the job for over 60 IT security and compliance roles.  (ESSENTIAL GUIDE) READ ABSTRACT |

Acumin Contract Rate Index August 2012 by ComputerWeekly.com September 2012 - (Free Research) Check out the daily contract rates for IT security professionals in this research from Acumin and Computer Weekly.  (ESSENTIAL GUIDE) READ ABSTRACT |

Nimble employers turn to agile project management by ComputerWeekly.com November 2010 - (Free Research) In spirit, both traditional and agile project delivery embody similar principles and practices that aim to deliver measurable results  (WHITE PAPER) READ ABSTRACT |

Five data protection guidelines for business continuity - Presentation Transcript by Dell, Inc. September 2012 - (Free Research) Jon William Toigo covers data protection guidelines, including mirroring, tape backup and WAN-based replication technologies.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

E-Guide: Implementing Storage Virt: Guidelines & Factors to Consider by Hewlett-Packard Company August 2011 - (Free Research) This SearchVirtualStorage.com E-Guide can help clarify by outlining 4 guidelines for implementing storage virtualization and by divulging factors to consider before deploying storage virt into your IT infrastructure.  (EGUIDE) READ ABSTRACT |

Four Things You Should Know About Cache Battery: Why Cache Battery Life Matters to Your Business by CCSS April 2010 - (Free Research) Cache Battery life may be more important than you think. Learn why cache battery matters to your business, the challenge of cache battery management, the consequences of a failed battery, and the value of cache battery monitoring.  (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Planning Guidelines for Success by Plantronics February 2011 - (Free Research) Communications in today’s enterprise are undergoing dramatic changes as a result of the convergence of computer and voice technologies. As an IT manager, you know that introducing UC audio devices such as headsets and speaker phones into your environment changes the way users communicate and work.  (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Adoption Guidelines for Success by Plantronics February 2011 - (Free Research) Now that you have successfully completed the deployment of the UC audio devices in your organization, it is time to focus on the moment of truth — the first positive user interaction with the new technology.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Go Forth & Comply - New Virtualization Guidelines from the PCI Council by Dell SecureWorks UK August 2011 - (Free Research) In this presentation transcript, principal security consultant at Dell SecureWorks, discuss the issues confronting organizations who wish to use virtualization technologies with their Cardholder Data Environment, summarize and clarify the recommendations from the PCI council and more.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Validation Process and Compliance Support with IBM Maximo Asset Management in Regulated Industries by IBM December 2010 - (Free Research) While there is no single method to guarantee software compliance, IBM Maximo® Asset Management can provide e-signature and e-record (audit trail) capabilities that support efforts to comply with regulations and guidelines related to e-records and e-signatures.  (WHITE PAPER) READ ABSTRACT |

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