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Five Ways BPM Can Improve Complex Sales - Turning Prospects into Customers by Metastorm

February 20, 2008 - (Free Research)
BPM enables organizations to rapidly adapt customer on-boarding processes, ensuring there is no gap between a mandated process change and enforcement of that change. 
(WHITE PAPER) READ ABSTRACT |

Sales Order Processing Buyer's Guide by Esker Inc.

July 10, 2013 - (Free Research)
Read this white paper to understand the principles of sales order processing (SOP) software automation and important questions to ask during your selection process to choose the most appropriate vendor. 
(WHITE PAPER) READ ABSTRACT |

Assuring Asset Documentation Integrity by McLaren Software

February 2008 - (Free Research)
In this whitepaper, we will discuss best practices for assuring the integrity of your asset documentation. 
(WHITE PAPER) READ ABSTRACT |

Expert guide: How to design job roles and plan careers structures in the IT department by ComputerWeekly.com

November 2010 - (Free Research)
Somewhere between our in-depth consultants’ guides and our short AnalystNotes that discuss specific aspects of IT careers, there is a need for an up-to-dateoverview of IT career structures. This is it. 
(WHITE PAPER) READ ABSTRACT |

Online Training Case Study by SyberWorks, Inc.

December 2008 - (Free Research)
The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license. 
(CASE STUDY) READ ABSTRACT |

Managing Engineering Documents an Enterprise Perspective by McLaren Software

February 2008 - (Free Research)
This document summarizes the implementation options of a document management solution and provides an overview of how McLaren Software's Enterprise Engineer application suite can help solve these issues. 
(WHITE PAPER) READ ABSTRACT |

Increasing Productivity by Adopting Testing Best Practices by Fluke Networks

March 2012 - (Free Research)
Discover how you can increase productivity and efficiency by adopting testing best practices for your network. 
(WHITE PAPER) READ ABSTRACT |

Proactive Monitoring and Management by Aspect

March 2014 - (Free Research)
Investing in the right technology is a critical component of ensuring top-notch customer experience in the contact center, but that's all for nothing if your tools aren't performing properly. Wouldn't it be great to eliminate IT concerns and know you'll always have maximum performance, so all you have to worry about is your customer? 
(WHITE PAPER) READ ABSTRACT |

The Business Context of Aligning IT with the Organization by IBM

April 2013 - (Free Research)
This whitepaper details how to get IT aligned with your business needs in the increasingly dynamic and globalized business world. 
(WHITE PAPER) READ ABSTRACT |

Essential Wi-Fi Services for Smartphones and Tablets by Aruba Networks

March 2014 - (Free Research)
In this white paper, discover the essential Wi-Fi services you need for smartphones and tablets, including wireless screen mirroring, wireless printing, app sign-on and more. Also, learn about a modern Wi-Fi technology that enables all these services and more, so you can support a large number of mobile devices in the enterprise. 
(WHITE PAPER) READ ABSTRACT |

IDC Paper - Enterprise Storage: Efficient, Virtualized, & Flash Optimized by IBM

May 2013 - (Free Research)
In this IDC white paper, you will discover how IBMs Storwize family of storage offerings is changing the game by delivering a robust enterprise-grade virtualization platform that is efficient, cost effective, and optimized. Find out how IBMs family of solutions can help IT organizations be more efficient by doing more with fewer resources. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly networking case studies by ComputerWeekly.com

April 2014 - (Free Research)
Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking. 
(CASE STUDY) READ ABSTRACT |

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services by IBM and Intel

August 2013 - (Free Research)
This white paper details the value of an exceptional support team. 
(WHITE PAPER) READ ABSTRACT |

Two Solutions For Responding to and Evaluating Your Data Center Infrastructure by Virtual Instruments

October 2013 - (Free Research)
This brief paper features 2 solutions – one that responds immediately to a serious outage or disruption and provides necessary equipment and service to your organization, and the other provides an unbiased view of your current infrastructure to help capacity planning, utilization and potential areas of optimization. 
(WHITE PAPER) READ ABSTRACT |

Five Guidelines to Make Backup a Functional, Manageable and Profitable Service Offering by Idera

March 2014 - (Free Research)
This resource gives you the five guidelines to make backup work better. It also highlights a solution that offers backup as a service and gives users the functionality they need to protect the bottom line and even increase it in the process. 
(WHITE PAPER) READ ABSTRACT |

IT Hosting Perspectives in the Midmarket by Vision Solutions

December 2013 - (Free Research)
This white paper summarizes a discussion had between a leading migration solutions provider, a leading hosting provider, and major customers of the hosting provider. 
(WHITE PAPER) READ ABSTRACT |

Danish MSP DATACOMPAGNIET Makes Smooth Transition To Managed Services With N-ABLE by N-able Technologies

October 2013 - (Free Research)
This white paper explores how one IT services provider expanded business by partnering with a remote monitoring and management provider. 
(WHITE PAPER) READ ABSTRACT |

From MDM To Automation, CPI Charts Course For Managed Services Success With N-ABLE by N-able Technologies

October 2013 - (Free Research)
Read this whitepaper to find out why CPI chose N-able to help them move past traditional product-based delivery sales model and achieve greater growth. 
(WHITE PAPER) READ ABSTRACT |

Automating your Microsoft World: Application Efficiencies by N-able Technologies

October 2013 - (Free Research)
Watch this exclusive video to learn how to leverage an automation manager tool to streamline the performance of key Microsoft applications. 
(WEBCAST) READ ABSTRACT |

N-able’s RMM solution is now better than ever! by N-able Technologies

October 2013 - (Free Research)
This helpful video takes a look at a solution that is designed specifically to help MSPs provide high-quality services efficiently and effectively while proactively managing the users' IT environments. 
(WEBCAST) READ ABSTRACT |

Accelerate your Managed Services with the MSP Playbook and get an exclusive look at our new MSP Playbook by N-able Technologies

October 2013 - (Free Research)
Tune in now to access a helpful how-to playbook for understanding best business practices for your organization as a managed services provider (MSP). 
(WEBCAST) READ ABSTRACT |

CYANIT Sees Managed Services Success With N-ABLE by N-able Technologies

October 2013 - (Free Research)
This exclusive resource examines how an IT services company was able to effectively shift completely into managed services, improving operational efficiency, increasing services offered, and becoming a much more fluid business. 
(CASE STUDY) READ ABSTRACT |

CIT Builds A Strong Managed Services Foundation With N-ABLE by N-able Technologies

October 2013 - (Free Research)
Read the informative white paper to find out how an IT services firm utilized a set of MSP tools to expand managed services, proactively monitor and manage customer needs and add new service management tools on-demand. 
(WHITE PAPER) READ ABSTRACT |

Reselling Cloud Services for Fun & Profit by N-able Technologies

October 2013 - (Free Research)
This exclusive resource discusses how managed service providers can thrive in today's changing IT landscape, and how reselling cloud services as the management platform might just be the right approach for fun and profit. 
(WHITE PAPER) READ ABSTRACT |

6 Steps to Social Team Collaboration by Jive Software

July 2013 - (Free Research)
According to a recent Oracle Global Research study, poor customer service can reduce revenues by as much as 20%. How can your business improve customer satisfaction without depleting the budget? View this white paper to learn more about collaboration and how it can drive customer service success. 
(WHITE PAPER) READ ABSTRACT |

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