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STA Travel’s Website Performance Flys with Riverbed by Riverbed Technology, Inc. November 09, 2011 - (Free Research) The company turned to the Riverbed® Stingray™ Traffic Manager for support. This cost-effective solution deployed quickly, improved the website’s performance and uptime, and provided a superior online experience for its customers.  (CASE STUDY) READ ABSTRACT |

Riverbed Helps Meridiana fly Meet Increased Demand for Online Travel Bookings by Riverbed Technology, Inc. November 09, 2011 - (Free Research) Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.  (CASE STUDY) READ ABSTRACT |

Customer Experience Management Best Practices For Travel and Hospitality: Five Ways to Increase Conversion and Adoption Rates by Tealeaf September 27, 2011 - (Free Research) In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue.  (WHITE PAPER) READ ABSTRACT |

WorkFlow in the Enterprise by BlackBerry September 15, 2011 - (Free Research) Enhance productivity for your executives and give them access to common workflow requests that sometimes takes days to get their attention by allowing them to approve/deny common requests for travel, expenses, purchases or vacations right from their BlackBerry device.  (WEBCAST) READ ABSTRACT |

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.  (WHITE PAPER) READ ABSTRACT |

Netflights.com uses Tealeaf in the call center  to help generate 20% of all revenue by Tealeaf November 04, 2010 - (Free Research) To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result.  (CASE STUDY) READ ABSTRACT |

Ini Group Podcast: Voice of the Customer- Devise A Green IT Strategy by FalconStor Software January 31, 2012 - (Free Research) FalconStor CDP enabled Earth Rangers to devise a green IT strategy to significantly reduce travel, carbon dioxide output, and power consumption across the organization. Check out this podcast today to learn how.  (PODCAST) READ ABSTRACT |

Ten Steps to an Enterprise Mobility Strategy by iPass Inc. (E-mail this company) January 27, 2012 - (Free Research) Ensure traveling employees are productive while you control costs and security, with an enterprise mobility strategy.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com January 31, 2012 - (Free Research) In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now.  (EZINE) READ ABSTRACT |

Business travel IT grows with HP BladeSystem by HP and Intel October 20, 2011 - (Free Research) Learn how one business upgraded their server environment using an HP blade server and DL series servers.  Discover how this advance lowered acquisition costs, decreased maintenance, and reduced IT staff time.  (WHITE PAPER) READ ABSTRACT |

The Butterfly Effect on Data Quality: How small data quality issues can lead to big consequences by Talend August 01, 2011 - (Free Research) This white paper explores the butterfly effect of poor data quality on CRM, ERP, billing, data warehouse, and other enterprise systems.  (WHITE PAPER) READ ABSTRACT |

What You Need to Know About the Costs of Mobility   by iPass Inc. (E-mail this company) January 27, 2012 - (Free Research) Control rising mobility expenses, uncover cost reduction opportunities, and improve operational efficiencies through an enterprise-defined mobility strategy.   (WHITE PAPER) READ ABSTRACT |

Helix Energy Solutions Replicates Data and Content to Geo-Distributed SharePoint Farms & Sea Vessels with DocAve by AvePoint, Inc. January 06, 2012 - (Free Research) Read this comprehensive case study to learn how Helix created SharePoint server farms to handle their massive amounts of data that is needed by its employees around the globe.  (CASE STUDY) READ ABSTRACT |

Glitch-Free Online Meetings: Newest Tools Minimize IT Support; Maximize Experience by Premiere Global Services January 13, 2012 - (Free Research) The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution.  (WHITE PAPER) READ ABSTRACT |

SearchSAP.com E-Book: SAP Workflow update: Must-knows for delivering successful workflow projects by Dolphin October 20, 2010 - (Free Research) SAP shops have long been using the Workflow module to automate processes controlled by the SAP FI module. Customers are looking to extend SAP Workflow to derive more value from SAP systems in place. Learn the benefits and challenges of using the SAP Business Workflow module as well as tips for planning a successful Workflow strategy.  (EBOOK) READ ABSTRACT |

Integrating Active Directory Users with Remote VPN Clients on a Cisco ASA by Global Knowledge December 17, 2010 - (Free Research) This white paper examines how to configure an ASA to leverage AD for remote connectivity. Your users will appreciate the ability to connect in to your internal network to access programs and data with the same user name and password credentials as they do when they are in the office. VPN access via the public Internet is very secure and reliable.  (WHITE PAPER) READ ABSTRACT |

Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge August 27, 2009 - (Free Research) This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.  (WHITE PAPER) READ ABSTRACT |

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.  (WHITE PAPER) READ ABSTRACT |

Ideal Enterprise Solutions: Sharing Real World Success Tips by BlackBerry December 27, 2011 - (Free Research) View this webcast to learn ideal enterprise solutions. Listen in as Mark Howden from Research In Motion shares real-world success tips from customers, clients, and RIM themselves.  (WEBCAST) READ ABSTRACT |

Recover lost online revenue with customer experience management by Tealeaf November 04, 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery.  (WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.  (HARDWARE PRODUCT)

Scan and Go - Transport Ticketing on the Mobile by ComputerWeekly.com January 14, 2011 - (Free Research) This Whitepaper focuses on transport mobile ticketing. The full end-to-end mobile commerce transaction involves the purchase, storage and redemption of tickets on the mobile device.  (WHITE PAPER) READ ABSTRACT |

Protect Sensitive Data on Laptops – Even for Disconnected Users by Citrix November 30, 2011 - (Free Research) Securing corporate data is a top IT imperative and with more employees working from alternative locations, the mobile security challenge has become a critical focus for IT.  Read this white paper to understand how local virtual desktops based on Citrix XenClient should be a part of your security strategy.  (WHITE PAPER) READ ABSTRACT |

Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com November 22, 2010 - (Free Research) The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior.  (WHITE PAPER) READ ABSTRACT |

Airline IT Trends Survey by ComputerWeekly.com June 24, 2010 - (Free Research) For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead.  (WHITE PAPER) READ ABSTRACT |

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