Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Enterprise Antivirus Security: How Does Your Solution Stack Up? by Webroot March 30, 2012 - (Free Research) Thousands of malware attacks occur on a daily basis, and businesses are always searching for a solution to these threats. Inside, access a survey that explores anti-virus solutions and how each measures up. Check out the results to see if your security is up to date.  (WHITE PAPER) READ ABSTRACT |

Windows Azure Platform Security Essentials: Module 1 - Security Architecture by Microsoft December 16, 2010 - (Free Research) In this video module, Graham Calladine, Security Architect with Microsoft Services partners with the Security Talk Series to describe the security features of the Windows Azure platform, resources available to protect applications and data running on the Microsoft cloud and SQL Azure security and authentication options.  (WEBCAST) READ ABSTRACT |

Security Best Practices for Developing Windows Azure Applications by Microsoft November 17, 2010 - (Free Research) Are you a software designer, architect, developer or tester interested in secure cloud computing solutions?  Download this breakthrough paper focusing on the security challenges and recommended approaches to design and develop more secure applications for Microsoft's Windows Azure platform.   (WHITE PAPER) READ ABSTRACT |

How to tie learning to business impact by ComputerWeekly.com December 09, 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.  (WHITE PAPER) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist July 19, 2011 - (Free Research) This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

Measuring the Business Impact of Support by Citrix Online UK July 16, 2010 - (Free Research) Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Why your clients should measure their data center energy efficiency by Intel February 14, 2011 - (Free Research) Read this E-Guide to learn more about why measuring data center efficiency is important for your clients and what exactly they should be measuring.  (EGUIDE) READ ABSTRACT |

7 Essential Steps to Achieve, Measure and Prove Optimal Security Risk Reduction by Qualys, Inc. October 20, 2009 - (Free Research) Rapid changes within technology, new server and software deployments, and the evolving sophistication of attack methods used to infiltrate systems and steal data create the greatest set of challenges faced by security and IT administrators trying to keep their systems secure and within regulatory compliance. Interested in reducing security risk?  (WHITE PAPER) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK April 05, 2011 - (Free Research) This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

HP Business Service Management by Hewlett-Packard Company February 04, 2011 - (Free Research) HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.  (WEBCAST) READ ABSTRACT |

Reduce the Cost and Complexity of Multi-sourced IT Environments by Hewlett-Packard Company May 09, 2012 - (Free Research) Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.  (WEBCAST) READ ABSTRACT |

Measuring Employee Performance the Right Way by SuccessFactors April 27, 2012 - (Free Research) This white paper explores employee performance in today's organizations and examines how poor data analysis is contributing to percentage increases. Discover the right way to measure performance by ensuring data validity through key tactics and realize how accurate measurements can help drive business success.  (WHITE PAPER) READ ABSTRACT |

Measuring and Addressing Competency Gaps by SuccessFactors March 12, 2012 - (Free Research) Companies that are able to measure the competency of their workforce can then take proactive steps to cultivate a high-performing, talented workforce. Read this paper to discover strategies for evaluating and improving your workforce competency.  (WHITE PAPER) READ ABSTRACT |

Five Minutes with Joe: The Active Defense Debate by Sensage, Inc. April 10, 2013 - (Free Research) Want to get to the bottom of the active defense debate and the legislation's proposal for increased information sharing? Want to know more about what jurisdiction you have to defend life in the internet domain? View this video to learn more!  (VIDEO) READ ABSTRACT |

Human Capital: The New Measure of Performance in Manufacturing by Kronos Incorporated October 15, 2010 - (Free Research) This paper explains how workforce selection - using science-based Behavioral Assessments to screen, select, and hire the best talent - is emerging as a vital new source of strategic advantage for manufacturers. Read on to learn how using behavioral assessments to hire new employees can greatly improve the accuracy of hiring decisions.  (WHITE PAPER) READ ABSTRACT |

Workday Security: A Technology Perspective by Workday October 2008 - (Free Research) Workday uses industry-standard measures to protect the integrity of all communications with its online services, its production network, and across its network.  (WHITE PAPER) READ ABSTRACT |

Forrester: Formulate A Database Security Strategy to Ensure Investments Will Actually Prevent Data Breaches and Satisfy Regulatory Requirements by Oracle Corporation January 2012 - (Free Research) Although most organizations are taking stronger measures to protect their data, significant gaps still exist at the very core — their databases. Commissioned by Oracle, this Forrester paper will help you formulate a database security strategy.  (WHITE PAPER)

Citizen Machinery Achieves Real Time Asset Management Accuracy with Hitachi IT Operations Director by Hitachi Data Systems May 2011 - (Free Research) In this case study, Citizen Machinery Co. was challenged with improving efficiency in its IT asset management and Hitachi helped to address the issue with Hitachi IT Operations Director, which has contributed to the strengthening of both IT controls and security measures.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Future of Energy Efficiency in the Data Center by Viridity Software September 2010 - (Free Research) Join Michael Rowan, Co-Founder and CTO, Viridity Software, and Michelle Bailey, Senior Research Analyst, IDC as they discuss why it’s important to accurately measure how power is being consumed by IT equipment, impending legislation affecting energy usage, and other issues related to the future of energy efficiency in the data center.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Future of Energy Efficiency in the Data Center by Viridity Software August 2010 - (Free Research) Join Michael Rowan, Co-Founder and CTO, Viridity Software, and Michelle Bailey, Senior Research Analyst, IDC and as they discuss why it’s important to accurately measure how power is being consumed by IT equipment, impending legislation affecting energy usage, and other issues related to the future of energy efficiency in the data center.  (WEBCAST) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

Test Management: Measuring Quality in the Agile Enterprise by Micro Focus July 2012 - (Free Research) The methods of measuring software quality in an agile environment are drastically different from tactics used in traditional IT landscapes. Discover why the "plan the work, then work the plan" technique doesn't work with agile IT, the 10 agile metrics you should be tracking, 3 questions to help determine when to start tracking defects, and more.  (EBOOK)

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor February 2011 - (Free Research) As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.  (EGUIDE) READ ABSTRACT |

Five tips to reduce risk from modern web threats by Sophos, Inc. October 2010 - (Free Research) User education and awareness, preventive measures and a modern web security solution are all integral components of a comprehensive defense against today’s web threats. This guide covers some essential preventive measures you should implement to reduce your risk and keep ahead of the threats as much as possible.  (WHITE PAPER) READ ABSTRACT |

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