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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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webMethods Optimize for Process by SoftwareAG Inc., USA

February 06, 2009 - (Free Research)
webMethods Optimize for Process facilitates real-time insight into key business process activities, providing business managers with the actionable information they need to make informed decisions and quickly address problems. 
(DATA SHEET) READ ABSTRACT |

Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri

November 18, 2009 - (Free Research)
This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Make the Most of Your Customer COE: A 3-Step Approach by SAP America, Inc.

June 23, 2010 - (Free Research)
To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more. 
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Consult the new dictionary for customer experience KPIs by Oracle Corporation

September 30, 2012 - (Free Research)
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value. 
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IBM Marketing Performance Analytics by IBM

October 31, 2013 - (Free Research)
The following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns. 
(WHITE PAPER) READ ABSTRACT |

3 Questions to Ensure You’re Collaborating Effectively Across Your Supply Chain by SAP America, Inc.

September 30, 2009 - (Free Research)
To drive market share, sales, product adoption and greater efficiency, many businesses are strategically partnering with suppliers and other supply chain participants to collaborate and share information. In this white paper, find answers to three of the top concerns for organizations developing these collaborative supply chain networks. 
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The BARC BI Survey 2012 by Information Builders

December 31, 2012 - (Free Research)
Information Builders ranked highest on numerous key performance indicators (KPIs) across multiple peer groups in BARC's BI Survey 12. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Building Effective Dashboards and Scorecards by IBM

December 03, 2010 - (Free Research)
In this e-book, learn advanced strategies for creating actionable, interactive and user-friendly dashboards that will help your organization track KPIs. Learn how to get started with dashboards, find out what a dashboard is and what it is not. Discover how to create different dashboards to meet the needs of various departments and more. 
(EBOOK) READ ABSTRACT |

Frost and Sullivan: Customer Experience Management: A Business Imperative beyond a Technology Solution by Hewlett-Packard Company

February 22, 2010 - (Free Research)
In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Metrics and Performance Management by Five9

May 21, 2014 - (Free Research)
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results. 
(EGUIDE) READ ABSTRACT |

Making confident decisions with the full spectrum of analysis capabilities by IBM

August 15, 2012 - (Free Research)
Accurate decision making from trusted data is key in ensuring your organization's success. Read this paper to learn how to maximize the full spectrum of BI analytical capabilities available today. From analytical reporting to trending to what-if analysis to predictive modeling, learn how to support complex analytical needs of your company's users. 
(WHITE PAPER) READ ABSTRACT |

Intel IT's Data Center Strategy for Business Transformation by Dell, Inc. and Intel®

September 10, 2012 - (Free Research)
This resource offers advice on aligning your data center investments with business need. It details today's best practices for effective data center management strategies. 
(WHITE PAPER) READ ABSTRACT |

Splunk App for Citrix NetScaler with AppFlow by Splunk

April 04, 2012 - (Free Research)
In this brief resource, you will discover the possibilities of Splunk's flexible, visual application for Citrix NetScaler and learn how it can provide enhanced visibility and analytics within your organization. 
(WHITE PAPER) READ ABSTRACT |

7 Leading Applications of Business Intelligence Software by MicroStrategy Incorporated

December 2005 - (Free Research)
This paper explores the leading business intelligence (BI) applications across industry verticals. It is useful for business users just learning about BI applications, as well as for project managers and report developers looking for best practices. 
(BOOK) READ ABSTRACT |

Speeding the Time to Intelligence: Effective Information Management through Business Intelligence Competency Centers and Performance Management by SAS

May 2008 - (Free Research)
This article explains in detail about how to arrive at and implement an effective business intelligence strategy, using both a BICC and performance management technology. 
(WHITE PAPER) READ ABSTRACT |

FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)
Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 
(WHITE PAPER) READ ABSTRACT |

CIO2CIO Global Research Study: Business Intelligence and Master Data Management (MDM) by SAP America, Inc.

July 1967 - (Free Research)
This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia. 
(WHITE PAPER) READ ABSTRACT |

The Role of ERP in Globalization by SAP America, Inc.

September 2008 - (Free Research)
This whitepaper examines the role of ERP in Globalization in detail, outlining steps to improve current strategies to meet the changing face of the global business of today ...and tomorrow. 
(EBOOK) READ ABSTRACT |

Support Your Shared Services Center with AP Automation by Esker Inc.

May 2014 - (Free Research)
Find out how cloud-based accounts payable (AP) automation to support your shared services center (SSC) can maximize its benefits. 
(EBOOK) READ ABSTRACT |

Website Performance for the Speed of Your Business by Limelight Networks, Inc.

October 2013 - (Free Research)
Access this guide today to learn why high website performance is a business differentiator, and discover the role that content delivery networks (CDNs) play in improving user experiences. 
(WHITE PAPER) READ ABSTRACT |

Move from Insight to Action with Interactive, Self-Service Dashboards--Featuring Research from Gartner by IBM

April 2010 - (Free Research)
Read this paper for tips from Gartner Research about successful dashboard design and implementation. 
(ANALYST REPORT) READ ABSTRACT |

IBM Service Management: Visibility. Control. Automation by IBM

June 2009 - (Free Research)
This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value. 
(BROCHURE) READ ABSTRACT |

There Is No Execution without Integration: MES Adoption Drives Performance by SAP AG

September 2008 - (Free Research)
Many manufacturers today are getting caught on the wrong side of a technology adoption wave that is quickly gaining momentum. This benchmark study is a roadmap for reducing overall manufacturing costs through the utilization of manufacturing technologies. 
(WHITE PAPER) READ ABSTRACT |

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global

October 2011 - (Free Research)
To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. 
(WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

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