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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.

October 21, 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage. 
(WHITE PAPER)

Improve Organizational Communications by Cisco Systems, Inc.

October 28, 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Learn about a collaboration platform that allows for improved employee communication and productivity. 
(WHITE PAPER)

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
(HARDWARE PRODUCT)

Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens by IBM Line of Business

February 2008 - (Free Research)
This paper explores how enhancing collaboration among government groups, citizens and others can enable a more "market-based" approach to processes and can help improve service delivery. 
(WHITE PAPER)

6 Steps to Social Team Collaboration by Jive Software

July 2013 - (Free Research)
According to a recent Oracle Global Research study, poor customer service can reduce revenues by as much as 20%. How can your business improve customer satisfaction without depleting the budget? View this white paper to learn more about collaboration and how it can drive customer service success. 
(WHITE PAPER) READ ABSTRACT |

Forrester Consulting Report - Empowered Customers Drive Collaborative Business Evolution by IBM

May 2012 - (Free Research)
In this comprehensive Forrester report, explore how successful businesses are adapting to the new demands of customers by transforming processes and technology in order to improve customer experience and leverage collaboration for more effective communication over a number of touchpoints. 
(WHITE PAPER) READ ABSTRACT |

B2B Collaboration: Assessing the ROI of Process Integration Business Value Research Series by Sterling Commerce Manufacturing Solutions

March 2008 - (Free Research)
Business and IT leaders are under increasing pressure to improve B2B collaboration and the electronic communication capabilities of their organizations. This report looks at the key drivers for B2B collaboration in both the purchase-to-pay and... 
(WHITE PAPER) READ ABSTRACT |

LogMeIn Rescue Case Study: Improving Remote Assistance Efficiency at Sophos by LogMeIn, Inc.

July 2011 - (Free Research)
Sophos chose LogMein Rescue to help them improve their remote assistance efficiency .LogMeIn Rescue has made the job of administering their remote assistance tool much easier, but it also impacts the tech and the end customer. 
(WHITE PAPER) READ ABSTRACT |

Improving First-Call Resolution with Team Collaboration Technology by GoToAssist

November 2010 - (Free Research)
How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support. 
(WHITE PAPER) READ ABSTRACT |

Avaya Video Collaboration Solution for IP Office by Avaya

June 2013 - (Free Research)
In the age of the globally-dispersed business, IT and organizational leaders are searching for ways to improve collaboration. This data sheet introduces a video collaboration solution that can make meetings more productive, efficient, and meaningful for organizations of all sizes. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc.

February 2008 - (Free Research)
According to IDC research, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Read this article to find tips for enhancing efficiency. 
(ARTICLE) READ ABSTRACT |

Mobility Success Story: Bank Improves Collaboration and Service by AdvizeX Technologies

March 2014 - (Free Research)
A top-25 commercial bank needed to give its mobile workforce secure access to business applications and data: without it, customer service was sub-par and collaboration suffered. In this brief case study, find out how the bank, along with a consulting partner, delivered a strategy that allowed employees to access applications and data in real-time 
(CASE STUDY) READ ABSTRACT |

The Social Enterprise: Using Social Enterprise Applications to Enable the Next Wave of Knowledge Worker Productivity by Oracle Corporation

October 2008 - (Free Research)
Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data. 
(WHITE PAPER) READ ABSTRACT |

Geoffrey Moore on Application Transformation –Part 2 by Hewlett-Packard Company

July 2012 - (Free Research)
Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more. 
(WEBCAST) READ ABSTRACT |

Accelerate Business Through a Cost-efficient Virtual Workforce: Citrix Transforms IT into an On-Demand Service for Virtual Workers by Citrix

May 2009 - (Free Research)
This white paper defines a virtual workforce, describes the challenges and requirements that organisations face when supporting a virtual workforce, and explains how Citrix solutions can address these requirements and scale accordingly to foster and support future growth. 
(WHITE PAPER) READ ABSTRACT |

Choose Your Collaboration Destiny by IBM

August 2008 - (Free Research)
Test your skills real-time and learn how IBM collaboration solutions - backed by Web 2.0 technology - are greatly assisting businesses to take collaboration to the next level across employees customers, suppliers, and partners. 
(VIDEOCAST)

eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience by Oracle Corporation

January 2009 - (Free Research)
Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy. 
(EBOOK) READ ABSTRACT |

Social Media Moves into Mainstream IT Service Management by CA Technologies.

August 2011 - (Free Research)
This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc. 
(WHITE PAPER) READ ABSTRACT |

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft

October 2007 - (Free Research)
Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted. 
(CASE STUDY) READ ABSTRACT |

Leveraging Real-Time Web Collaboration to Improve Your Sales Process by CA Technologies.

September 2008 - (Free Research)
Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members. 
(WHITE PAPER) READ ABSTRACT |

UC And Collaboration Adoption By Business Leads To Real Benefits by Cisco (E-mail this company)

July 2013 - (Free Research)
In this paper, research shows that buyers are investing in a wide range of UC&C capabilities. The data shows that they derive real business value when deploying multiple capabilities based on the latest innovations in ways that meet both IT operational and line-of-business requirements. 
(WHITE PAPER) READ ABSTRACT |

IBM and Red Hat: Security-Rich Collaboration and Messaging Platform by Red Hat and JBoss

IBM and Red Hat have a single, security-rich collaboration and messaging platform that makes it simple, easy, and affordable to improve organizational productivity and effectiveness. It is much more than a Microsoft Exchange/desktop alternative. 
(SOFTWARE PRODUCT)

Advancing Enterprise Mobility to Improve Sales and Service by SAP America, Inc.

March 2011 - (Free Research)
Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem. 
(WHITE PAPER) READ ABSTRACT |

Requirements Engineering for the Automotive Industry by IBM

March 2009 - (Free Research)
This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today's quality and cost challenges using those best practices. 
(WHITE PAPER) READ ABSTRACT |

Taking Visual Collaboration to the Next Level: Plan Use Cases, Architecture, and Adoption by Cisco (E-mail this company)

December 2012 - (Free Research)
This white paper highlights how IT professionals can continually raise the business value of telepresence and what you should consider when implementing your visual collaboration strategy. 
(WHITE PAPER) READ ABSTRACT |

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