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Featured Sponsors
Information Agenda Assessment Tool by IBM
October 07, 2009 - (Free Research)
The cost and complexity of managing increasing volumes of data and content, plus the need to provide trusted information to all users, are driving CIOs to rethink approach to information delivery. This quick self-assessment is the first step to find out how IBM's Info Agenda approach can help your company unlock the business value of information.
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Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation
April 10, 2009 - (Free Research)
Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
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LSI SafeStore™ Encryption Services by LSI Corporation.
September 18, 2008 - (Free Research)
The emergence of self-encrypting drives is timely in mitigating the security vulnerabilities of data-at-rest. LSI is pleased to offer SafeStore™ encryption services which combine local key management with self-encrypting drives.
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.
(E-mail this company)
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.
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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research)
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
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Why Records Management is important by Hewlett-Packard Company
March 06, 2009 - (Free Research)
Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies. This white paper explains why such a process is important.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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MarketScope for Records Management by IBM
September 10, 2009 - (Free Research)
Organizations have long known that implementing their records management initiatives is challenging. People and processes are both important elements, but choosing the right records management solution can be the difference between success and failure. Read on to learn about selecting the right records management solution for your organization.
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How to Address the Federal Government’s Records Management Challenges by IBM
March 14, 2009 - (Free Research)
This report documents the systemic failure of the U.S. federal government to understand the nature of electronic record keeping. There is a way forward, but first we must change attitudes and perceptions. Read on to learn more about overcoming records management challenges.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 18, 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Self-Service Provisioning for Dynamic Data Centers by Surgient
October 27, 2009 - (Free Research)
Despite flat and even shrinking IT budgets, the demand for complex services and
infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery.
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The Self-Defending Network by Cisco Systems, Inc.
August 13, 2009 - (Free Research)
Your network is one of your most important business assets, and you need to protect this valuable resource from hackers, viruses, spyware, and other threats. Your business needs security that's built into every part of your network to proactively spot suspicious activity, identify threats, and adapt to new challenges quickly.
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Do-It-Yourself BI Done Right: The Secret Sauce is SaaS by myDIALS Inc.
November 19, 2009 - (Free Research)
This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.
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Self-Service is Coming to IT Service Delivery…What You Need to Know by Surgient
October 28, 2009 - (Free Research)
User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
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eBook - Email Retention: Standards and Practices by SearchCompliance.com
October 08, 2009 - (Free Research)
Electronic records are as real as paper documents. In this SearchCompliance eBook, you'll learn the importance of having a records retention policy and how to properly manage the data for e-discovery and recovery in your organization.
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Self-Service That Really Serves by Oracle Corporation
June 10, 2009 - (Free Research)
To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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No Paper Weight - IT Briefing by IBM
January 2007 - (Free Research)
Organizations face a tremendous challenge in meeting the many different regulatory compliance issues driven by legislation, auditors and litigation.
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The HIPAA Solution: Meeting the Security Standards Set Forth in Section 164 by Tripwire, Inc.
March 2009 - (Free Research)
Meeting the requirements of HIPAA requires most businesses to set up strong process, methods and controls to assure auditors that security and integrity of Protected Health Information is assured. This whitepaper outlines solutions that support secure processes as dictated by HIPAA.
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