TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		Enterprise Engineer 3.5 by McLaren Software.. McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related more... >> Discover more offerings from McLaren Software..

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. (CASE STUDY) READ ABSTRACT |

Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation by Pitney Bowes Group 1 Software April 2008 - (Free Research) Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive, cost-effective and customer-responsive. This paper explores the new techonologies making all this possible. (WHITE PAPER) READ ABSTRACT |

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

10 Questions to Determine If You Need to Replace Your Fax Machines with Fax Server Software by Captaris February 2008 - (Free Research) Learn about a secure, efficient way to send and receive documents from virtually any application. Discover how replacing your organization?s fax machines with fax server software can help reduce costs and minimize risk. (WHITE PAPER) READ ABSTRACT |

Claims Workstation -- Java-based P&C Claim Management by Fiserv Insurance Solutions. Claims Workstation quickly delivers a competitive advantage. Its integration of business rules and work management technology streamlines loss notice entry, adjusting, and management.  (SOFTWARE PRODUCT)

Captaris® Alchemy®: Document Management Software by Captaris Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable set of tools that are easy to use and deploy throughout the information lifecycle management (ILM) stages.  (SOFTWARE PRODUCT)

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT)

Will Your Organization Benefit from Fax Server Software? by Captaris February 2008 - (Free Research) Will your organization benefit from fax server software? Determine your document delivery needs, the benefits of implementing an electronic fax and document delivery solution and the benefits. (WHITE PAPER) READ ABSTRACT |

Cameleon Commerce Suite - E-commerce and Configurator Software by Access Commerce Cameleon helps manufacturing, distribution, retail and service companies optimize complex selling and ordering processes by intelligently automating key business functions: e-commerce, electronic catalog & guided selling, product information management, product configuration, pricing & promotions, quote & proposal generation, & order management.  (ASP & SOFTWARE PRODUCT)

z Cisco Catalyst 2950 Series Switches with Standard Image SW by Cisco Systems, Inc The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features.  (HARDWARE PRODUCT)

Delivering Customer Value: Innovative Approaches to Maintain Competitive Success by SAP America, Inc. February 2008 - (Free Research) Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers. (WHITE PAPER) READ ABSTRACT |

Cisco Catalyst 2950 Series Switches with Enhanced Image SW by Cisco Systems, Inc The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features.  (HARDWARE PRODUCT)

Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc February 2008 - (Free Research) A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center. (ARTICLE) READ ABSTRACT |

Microsoft Enterprise Service Agreement 2.1 - Rapid Software Assessment and Reporting to Ensure SAM Compliance for LARs by Dell, Inc April 2008 - (Free Research) This paper will demonstrate options and ease of use for partners to ensure its customers meet the new ESa 2.1 compliance standard. (WHITE PAPER) READ ABSTRACT |

Business Agility as Growth Enabler: How Can Midsize Firms Manage Change in an Increasingly Demanding World? by SAP America, Inc. August 2008 - (Free Research) Your company’s ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives. (WHITE PAPER) READ ABSTRACT |

VistaCapture by Viking Software Solutions. The VistaCapture software suite is the solution for rapid development of data capture applications.  (SOFTWARE PRODUCT)

Akamai Electronic Software Delivery Best Practices: Improving Download Completion Rates to Drive Business Success by Akamai Technologies. April 2008 - (Free Research) The Akamai Electronic Software Delivery solution enables software vendors to drastically improve their download completion rates by offering superior user download experience through increased speed, reliability, visibility and control. (WHITE PAPER) READ ABSTRACT |

Customer Support solution by Extraview Corporation. ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT)

Presentation Transcript: Simple and Affordable PCI Compliance by Alert Logic June 2008 - (Free Research) This document is based on an Alert Logic/TechTarget webcast entitled “Simple and Affordable PCI Compliance” and Nick Ignatiev along with Matt Harkrider will explain how you can learn to easily and affordably become and maintain PCI DSS compliance. (WHITE PAPER) READ ABSTRACT |

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT)

Akamai Services for the High Tech Industry by Akamai Technologies. Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.  (SERVICE)

A Special Guide to Document Management - Eliminate the Pain of Paper by Captaris February 2008 - (Free Research) Learn how to improve efficiency, reduce costs, provide better customer service and reduce risk by implementing a document management solution. (WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise - Business Process Management Software by Extraview Corporation (E-mail this company) ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people.  (ASP & SOFTWARE PRODUCT)

Fiserv Helps Automobile Insurance Company Combine Two Legacy Systems to Centralize Claims Processing by Fiserv Insurance Solutions. April 2008 - (Free Research) One of the biggest issues facing Unitrin Specialty a few years ago was the prospect of merging the operations of two existing business units. The two legacy systems were incompatible and supported significantly different processes. Unitrin was very han… (WHITE PAPER) READ ABSTRACT |

Akamai Services for the High Tech Industry by Akamai Technologies (E-mail this company) Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.  (SERVICE)

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