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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 
(WHITE PAPER) READ ABSTRACT |

WorkplaceControl for Notes by AedifiComm

November 05, 2009 - (Free Research)
Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client. 
(TRIAL SOFTWARE) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 
(CASE STUDY) READ ABSTRACT |

Numara Track It! - Change Management Webinar by Numara Software

June 08, 2009 - (Free Research)
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of... 
(WEBCAST) READ ABSTRACT |

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation

April 01, 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance. 
(WHITE PAPER) READ ABSTRACT |

SharePoint Customization Best Practices by Global Knowledge

December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. 
(WHITE PAPER) READ ABSTRACT |

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.

September 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. 
(TRIAL SOFTWARE)

HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation

April 2009 - (Free Research)
In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology. 
(WHITE PAPER)

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 
(PRESENTATION) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

Giving Nurses More Time to Care by LogMeIn, Inc.

September 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely. 
(CASE STUDY) READ ABSTRACT |

Quantum esXpress Backup for VMware by Quantum Corporation

September 2009 - (Free Research)
Quantum esXpress™ backup software combined with a Quantum DXi®-Series data deduplication system provides a comprehensive and scalable, yet easy to use data protection solution for VMware® environments. 
(DATA SHEET) READ ABSTRACT |

eBook: Manufacturing ERP software selection demystified: How to evaluate ERP platforms by IQMS

March 2009 - (Free Research)
There are many choices and considerations in the manufacturing ERP software market - and navigating the many options to find the right choice for your organization can seem like an overwhelming task. In this E-Book, read how SearchManufacturingERP.com turned to the experts at Panorama Consulting Group find the right one. 
(EBOOK) READ ABSTRACT |

Microsoft CRM Online Customer Montage by Microsoft

December 2009 - (Free Research)
In this three-minute video, two Microsoft Dynamics CRM Online customers discuss how this new software service is not only helping them be more effective in their sales and marketing groups, but is also being adapted and customized to offer solutions well beyond what CRM is typically used for. 
(VIDEO) READ ABSTRACT |

Getting Started with Microsoft Dynamics CRM Online by Microsoft

December 2009 - (Free Research)
In this short video, we will show you some useful getting started tips to gain the most value out of your Microsoft Dynamics CRM Online evaluation. 
(VIDEO) READ ABSTRACT |

Symantec Report on Rogue Security Software: July 08 – June 09 by Symantec Corporation

October 2009 - (Free Research)
The Symantec Report on Rogue Security Software is an in-depth analysis of rogue security software programs. Read this report to learn the specifics about security software scams. 
(WHITE PAPER) READ ABSTRACT |

SAP® BusinessObjects™: The Preferred Business Intelligence Choice Designed for Growing Companies by SAP AG

December 2008 - (Free Research)
SAP® BusinessObjects™ Edge software is the business intelligence (BI) choice of midsize companies hoping to improve business processes, discover new opportunities and edge out the competition. It includes affordable solutions addressing just about any BI requirement, like operational reporting and analysis, dashboards and visualization. 
(WHITE PAPER) READ ABSTRACT |

Interact with, Visualize, Design, and Deploy Your Data by SAP AG

December 2008 - (Free Research)
With Crystal Reports® software from the SAP® BusinessObjects™ portfolio of solutions, you can empower end users to explore reports interactively, create compelling reports with stunning visualizations, and develop powerful data "mashups." 
(WHITE PAPER) READ ABSTRACT |

How Technology Can Help You Expand Your Business by SAP AG

December 2007 - (Free Research)
Your company's growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales. 
(WHITE PAPER) READ ABSTRACT |

How Software Can Help You Run Your Business More Efficiently by SAP AG

December 2007 - (Free Research)
Streamlining your business means reducing costs and increasing the amount of time you can spend focusing on outperforming the competition and growing sales –without increasing your head count. The right business management software can help you do just that, and you'll see results that directly affect your bottom line. 
(WHITE PAPER) READ ABSTRACT |

Crystal Reports Server 2008 - Free 60 Day Trial! by SAP BusinessObjects

November 2009 - (Free Research)
Delivering information to 1000's of end users that is useful, timely and accurate for critical decision making. Ensuring easy access to this information over the web, securely, while saving time on the management of your reports. 
(TRIAL SOFTWARE)

Planning & Architecture for SharePoint 2010 by Microsoft Corporation India Pvt Ltd

December 2009 - (Free Research)
The content in the planning and architecture guides IT Pros in the development of conceptual, logical, and physical designs for configuring Microsoft SharePoint Server 2010 features, servers, and topologies. 
(WHITE PAPER) READ ABSTRACT |

SharePoint Conference 2009: Steve Ballmer Keynote Address by Microsoft Corporation India Pvt Ltd

December 2009 - (Free Research)
This video covers highlights from the Microsoft SharePoint Conference in 2009, including Microsoft CEO Steve Ballmer's keynote address. 
(VIDEO) READ ABSTRACT |

SharePoint Designer 2010 Beta (32 bit) by Microsoft Corporation India Pvt Ltd

December 2009 - (Free Research)
Download the Beta version of SharePoint Designer 2010, the tool of choice for the rapid development of SharePoint applications. 
(TRIAL SOFTWARE) READ ABSTRACT |

SharePoint Server 2010 Beta (x64 only) by Microsoft Corporation India Pvt Ltd

December 2009 - (Free Research)
SharePoint 2010 provides a robust development platform to rapidly build solutions using familiar tools like Visual Studio 2010 and SharePoint Designer 2010. Developers gain access to a rich set of out-of-the-box features such as Business Connectivity Services for read/write integration between application data, the web and Office 2010 client. 
(TRIAL SOFTWARE) READ ABSTRACT |

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