InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		Captaris® Alchemy®: Document Management Software by Captaris. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable more... >> Discover more offerings from Captaris.
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.

Best Practices for Home Agents by Avaya, Inc June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Software Helps Xerox save Tens of Millions per Year through Space Reductions by FAMIS Software, Inc., An Accruent Company June 2008 - (Free Research) Integrated facilities management software has helped Xerox Corporation, Rochester, New York, save tens of millions of dollars per year by providing the company’s space planners with the information they need to be more productive.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

UC4 Software: Helping IT Acheieve Sarbanes-Oxley Compliance by UC4 Software Inc June 2008 - (Free Research) This whitepaper describes how UC4 Workload Automation Suite can be used to help meet Sarbanes-Oxley compliance based on the COBIT Control Objectives, a widely adopted set of control objectives.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Integrated CAFM Helps BAE Systems Improve Vacancy Rate 75%, Saving $2 Million/Year by FAMIS Software, Inc., An Accruent Company June 2008 - (Free Research) Implementation of an integrated CAFM software helped BAE Systems’ Information Systems Sector reduce its vacancy rate from 12% to 3%, yielding a 75% improvement.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Numara® Track-It! 8 Overview Webinar by Numara Software March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

The Forrester Wave: Service Desk Management Tools, Q2 2008 by Hewlett-Packard Company April 2008 - (Free Research) This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Reduce Gross Payroll Expenses by 1-5% with Infor HCM Time & Attendance by Infor. March 2008 - (Free Research) View this Webcast to discover how a time and attendance solution can help enterprises accurately calculate gross payroll and comply with complex regulations.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ExtraView IT HelpDesk by Extraview Corporation. ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Trial Download: Rational AppScan by IBM. July 2008 - (Free Research) Download this free trial to experience how IBM Rational AppScan software helps you quickly and easily pinpoint Web application vulnerabilities.  (DEMO) GO TO DEMO

LANDesk - Enterprise Desktop & Security Mgmt. for North American Companies by CreekPointe (E-mail this company) LANDesk® solutions were designed specifically for North American companies and empowers enterprises to centrally manage and protect desktops, servers and mobile devices through a single console. They're cost-effective, intelligent and provide IT & Help Desk Managers with a rapid time to value.  (RESELLER & SERVICE) GO TO DETAILED REPORT

OnDemand Professional by OnDemand Software. OnDemand Professional offers a comprehensive platform to develop robust content and begin the process of successful change management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Truth About Outsourcing Help Desk by ABS Associates Inc. February 2008 - (Free Research) There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let’s take a closer look at ten common myths about help desk outsourcing, as well as the truths behind them.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Change Director for SQL Server - Automated SQL Server Change Management by Quest Software, Inc Change Director for SQL Server provides a powerful automated solution to manage changes to SQL Server databases. It gives DBAs the means to control changes made to their SQL Server databases and make the change processes transparent and manageable.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online-GotoAssist July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Help Desk Warning Signs: Is it Time to Consider Outsourcing? by ABS Associates Inc. July 2008 - (Free Research) There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the signs that signify when it might be time to consider an outsourced support solution.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates Inc. February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Dispatch Direct: Service Call Dispatching by Dispatch Direct Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

OnDemand Professional - Documentation, Training, and Support for Rollouts by OnDemand Software (E-mail this company) OnDemand Professional is the solution for ensuring change management, achieving organizational readiness, and maximizing ROI. Through a collaborative user and expert environment, OnDemand Professional turns knowledge into productivity and ensures on-going end user competency.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation September 2008 - (Free Research) The flexible, policy driven system allows administrators to define the type and number of questions that must be answered, and to tailor the requirements to the department or group.  (DEMO) READ ABSTRACT | GO TO DEMO

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Foglight - Application Management to Unify IT and the Business by Quest Software, Inc Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire application infrastructure to the true root-cause of a problem.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Spotlight on Oracle-- Rapidly Discover Oracle Performance Bottlenecks by Quest Software, Inc Spotlight on Oracle enables real-time diagnostics, providing the fastest way to find and fix performance bottlenecks in your Oracle database environment.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Stopping Spam and Other E-Mail Threats by Cisco Systems, Inc February 2008 - (Free Research) Spam and other e-mail scams are costing American business $10 billion annually in lost productivity, wasted IT resources, and help desk costs.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

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