|
| |
1 - 25 of 464 | Next Page
|
Featured Sponsors
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
|
Overhauling a Legacy Contact Center: Starting Steps by Five9
May 10, 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
|
The A to Z of Mobile Workforce Scheduling Optimization by ClickSoftware
December 31, 2011 - (Free Research)
This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today.
|
LogMeIn Rescue: Transforming the Help Desk with Remote Support Services by LogMeIn, Inc.
May 09, 2011 - (Free Research)
Learn how IRIS, a private software company in the UK that supplies business management solutions, was able to support both large and small organisations in overcoming their technical incidents with remote support software solutions. Uncover why they chose this approach and how it’s helping their company flourish.
|
Cost-Saving Tips for Contact Centers by Five9
May 10, 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
|
SAP Workforce and Scheduling Optimization Demo by ClickSoftware
August 12, 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more
|
Humanising the Service Desk by LogMeIn, Inc.
May 10, 2011 - (Free Research)
Due to technological advances, managers are considering how they operate Service Desks and how they can improve the way they support customers. In this paper, identify key ways to keep the Service Desk human while ensuring customer service stays front and centre.
|
Case Study: TORO National Support Network by NEC Corporation
August 05, 2009 - (Free Research)
Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility.
|
NJ 2-1-1 Success Story by Five9
April 26, 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.
|
E-Guide: Lands' End's CIO Shares Soft-Sell Strategies for the Cloud by Dell, Inc. and Intel®
March 13, 2012 - (Free Research)
This brief expert e-guide from SearchCIO.com explains how CIO Steve Cretney successfully pitched his case for a new cloud computing model at Lands' End. Read this now and also gain leadership intuition to help you sharpen your soft skills and convince your business' leaders to share your vision, too.
|
Can the Cloud Deliver More Up-time than On-premises Deployments? by Five9
April 26, 2013 - (Free Research)
Many people suggest cloud computing offers increased up-time and app availability, but turn to this resource to investigate the truth behind this statement. Learn the key elements of achieving industry-leading application up-time, and the cost of delivering top-notch service from the cloud versus in-house systems.
|
Transforming the Help Desk with Remote Support Services by LogMeIn, Inc.
July 27, 2011 - (Free Research)
This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations.
|
Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
|
Mobility Enables True Unified Communications by NEC Corporation
August 03, 2009 - (Free Research)
Read this white paper to learn how deploying unified communications (UC) in conjunction with a mobility solution can increase employee productivity and improve customer service by enabling workers and groups to more easily collaborate from disparate locations.
|
Cloud-based Contact Center Software Gives Expert Planet the Edge by Five9
January 28, 2013 - (Free Research)
View this white paper to learn more about the focus Expert Planet placed on cloud-based contact center from the beginning. It explores the development productivity gains and the greater efficiency achieved through Salesforce integration. Develop a better understanding of cloud-based benefits by reading this white paper now.
|
Is it time to reevaluate your workforce management tools? by ClickSoftware
February 20, 2013 - (Free Research)
Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.
|
Getting the Right "Blend" in your Contact Center by Five9
January 28, 2013 - (Free Research)
Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.
|
Best Practices for Mobile Device Support by LogMeIn, Inc.
February 01, 2012 - (Free Research)
Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.
|
The Mindset of the Chief Information Officer by ComputerWeekly.com
February 29, 2012 - (Free Research)
This study evaluates the leadership role that Chief Information Officers performs in helping their organisations achieve their commercial goals
|
The global state of the project management office by ComputerWeekly.com
May 05, 2011 - (Free Research)
This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.
|
IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
|
New World of Customer Expectations by Five9
January 25, 2013 - (Free Research)
Today, customers are expanding their use of social networks and self-service is an important aspect of resolving issues. Consult this white paper to learn more about the business benefits of migrating and integrating your customer relationship management (CRM) solutions to the cloud.
|
|
|
