Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

ACTUATE PERFORMANCESOFT SUITE by Actuate Corporation. Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Evaluating a Professional Services Automation (PSA) Solution by OpenAir (E-mail this company) March 2007 - (Free Research) A company's choice of a a Professional Services Automation (PSA) solution is a critical decision. Solutions differ across such factors as price, functionality, deployment and technology infrastructure. This SPI Research White Paper analyses some of the critical factors for organizations that are looking to deploy PSA. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Measuring Service Effectiveness by Numara Software April 2008 - (Free Research) This presentation will outline the various means for a call center to measure effectiveness, which provide the balance in the balance scorecard. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Professional Services Automation (PSA) Software: Track Time & Resources by OpenAir (E-mail this company) Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.  (ASP) GO TO DETAILED REPORT

How to Cost-Justify Mobility Technology Investments in Route Accounting Organizations by Quest Solution June 2008 - (Free Research) To see the true value of route automation, businesses need to look beyond the route, which the Zebra Business Value map in conjunction with the sample questions provided in this guide will help you do. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Workforce Management: Optimizing Performance for Superior Customer Service by CRMindustry.com (E-mail this company) March 2004 - (Free Research) Of the myriad pressures faced by call center managers in today's customer-centric business environments, staffing remains the most challenging. It's no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enable a Flexible, Efficient IT Infrastructure: Virtualization with Logical Domains and Sun Coolthreads™ Servers by Insight and Sun Microsystems, Inc. June 2008 - (Free Research) Enable a Flexible, Efficient IT Infrastructure: Virtualization with Logical Domains and Sun Coolthreads™ Servers (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Improve Test Productivity and Product Quality through Test Management by TechExcel June 2008 - (Free Research) QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

OpenAir PSA Solution - Web-based Professional Services Automation (PSA) sof by OpenAir (E-mail this company) OpenAir, the the premier Web-based Professional Services Automation (PSA) software solution, includes time & expense management tracking, project and resource management, invoicing, SFA, knowledge management and purchase orders.  (SERVICE) GO TO DETAILED REPORT

Dispatch Direct: Concrete Cutting Service Provider by Dispatch Direct April 2008 - (Free Research) By partnering with Dispatch Direct, Cobra Concrete Cutting proactively handled their growth and is primed for continued expansion. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Market Snapshot™: Automated Testing of Networks and Connected Devices by Fanfare June 2008 - (Free Research) The survey highlights the benefits of automated testing for networks and connected devices for testing organizations tasked with delivering quality products and features in an accelerated and competitive timeframe. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Agile Software Lifecycle Management on Demand by Rally Software (E-mail this company) From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer needs by shortening their development cycles. Starting at just $19/month.  (ASP) GO TO DETAILED REPORT

ShopVue - Paperless Dispatch with Graphical Sequencer by CASCO Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company) Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Prosperity Learning Management System (LMS) by Ziiva (E-mail this company) Prosperity Learning Management System delivers, tracks, coordinates, and manages all training, education, and certification. Our month to month subscription makes a Learning Management System affordable for any organization. Prosperity can be delivered as a hosted or in house solution.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Integration Appliances: Deliver Application Integration Projects in Days by Cast Iron Systems December 2007 - (Free Research) This white paper explores hardware-based technologies which simplify the challenges associated with traditional application integration. (WHITE PAPER) GO TO WHITE PAPER

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Integration Appliances: Simplify Software as a Service (SaaS) Integration by Cast Iron Systems December 2007 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) GO TO WHITE PAPER

Mail Attender® for Lotus Notes - Archiving and Email Management by Sherpa Software (E-mail this company) Mail Attender® for Lotus Notes is a comprehensive email management tool that gives companies the power to control and manage data residing in email from a central location. Mail Attender can archive documents/attachments, enforce retention policies, delete non-business info & search content.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Impacting the bottom line by increasing supply chain visibility in business partnerships by EXTOL International Inc. March 2008 - (Free Research) In this webcast as panel of project leaders from four companies will explore the ways they eliminated or resolved a wide range of business challenges and requirements. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Integrated Solutions for Defect and Project Tracking by TechExcel June 2008 - (Free Research) This paper describes the unique approach and conceptual model that has made DevTrack a clear leader in today’s competitive defect tracking market. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Increasing Developer Efficiency: Transforming your .NET Team by InnerWorkings April 2008 - (Free Research) This white paper details a case study, exploring how First Data Corp was able to successfully transform their .NET developer training, creating better alignment between business strategy and company objectives. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Simplify Document Management: Software Documentation Tool by Telelogic (E-mail this company) Telelogic DocExpress® is a software documentation tool that simplifies documentation management by enabling users to interactively collect, format, and publish project documentation and technical documentation from multiple Telelogic and popular third-party development tools.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Telelogic System Architect for Enterprise Architecture by Telelogic (E-mail this company) Telelogic System Architect enables you to build an Enterprise Architecture - a fully integrated collection of models and documents across four key architecture domains: Business, Information, Systems, and Technology.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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