Read this Aberdeen Group report to discover the intelligent response management strategies used by top companies to effectively manage their increasingly complex, global demand-supply networks in 2011's uncertain economic times. 

Clinical decision support technology takes business intelligence (BI) to the next level by offering caregivers evidence-based, best-practice information, providing automated responses in response to patient data and much more. Inside this e-book, learn how your healthcare facility can benefit from clinical BI tools. 

The Embarcadero Developer Survey was conducted throughout the months June and July 2010 and encompasses responses from a wide array of application developers worldwide. The purpose of the survey was to collect information about the top developer trends, challenges, key initiatives, and current tools being used. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

Today, security pros must fight on multiple fronts as cybercriminals find new ways to exploit customers and their users. In this Information Security Essential Guide, get a comprehensive look into today’s threat landscape and gain new strategies to tackle emerging cyberattacks. 

For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper. 

Oracle Marketing Analytics helps you to develop closer, more valuable customer and prospect relationships and improve marketing effectiveness. Read this data sheet to learn more. 

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 

This tutorial allows you to discover the world of business analytics and optimization (BAO) by watching videotaped answers to preconceived questions. Receive insightful responses to questions such as: What is business analytics and optimization? What is an analytics-driven organization? Why is BAP so important today? And many more! 

This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems. 

Listen to an interview with Carl Hansen, Product Marketing Engineer with Intel Ethernet, speak about 10 Gigabit Ethernet and how it affects the internet, as well as his response to the technology. Discover why 10GbE can simplify your network and save money for your enterprise. 

Branch office solutions based upon converged infrastructure can deliver higher levels of security to ensure data protection and prevent costly, damaging breaches. Read this set of documents to learn more about servers, storage and network resources can be safely shared without inhibiting system response and availability. 

While some larger organizations continue to manage internal data center, many business managers are able to increase service levels, cover more users, and lower response times by outsourcing their out-dated server farms to third-party data centers and cloud computing providers. This white paper will define data centers and explore cloud networking.